Webb Chevy Plainfield

The experience and people were really good, very friendly and customer oriented. The service department also appeared very knowledgeable to me. In this particular instance they dropped the ball, technically. and customer oriented. The service department also appeared very knowledgeable to me. In this particular instance they dropped the ball, technically. I have a Chevy Volt which is a unique vehicle from a service perspective. There is a common issue with my year of vehicle related to the coolant sensor, where it may require replacement. My vehicle experienced the issue and the service department suggested the typical repair, which is quite expensive. I declined the repair and did some additional research on my own. It turns out that with PHEV vehicles, as well as battery vehicles, a failing 12v battery can cause all kinds of false vehicle failure indications. I ended up testing my 12v battery and it was in fact failing. I replaced the battery and the issue was resolved. I would recommend that the service department update their diagnostic process to include testing the 12v battery as part of any MIL diagnostic. Nobody is perfect and I would still take my vehicle back to this facility, were I to have another problem with it. Their handling of the customer service process really makes you feel like they have your best interest in mind, even if they happened to miss the mark on this particular service. More

Webb Chevy and it's staff are amazing. I'm so very happy with my purchase. My very first brand new car. Thank you so very much. I'm so very happy with my purchase. My very first brand new car. Thank you so very much. More

Kyle was amazing, got my truck in and out in no time flat!!! Great service as with all of your employees!! I will always bring my truck to Webb Chevy!! flat!!! Great service as with all of your employees!! I will always bring my truck to Webb Chevy!! More

Jim at webb Chevy was amazing to work with and helped us with everything we were looking for in a car. Couldn't be happier with our purchase and would absolutely recommend anyone to go through Jim as well. with everything we were looking for in a car. Couldn't be happier with our purchase and would absolutely recommend anyone to go through Jim as well. More

Walter is the best. Came in wanting to buy an EV. Walter helped us despite some hiccups (not his fault!) get away quickly in our new Chevy Equinox EV! Came in wanting to buy an EV. Walter helped us despite some hiccups (not his fault!) get away quickly in our new Chevy Equinox EV! More

Sergio was upfront and honest I had a difficult situation I was trading in a 2024 Kia which i was given a bad deal I was going to owe a lot of negative equity but Sergio got me a good deal on a 2025 trax I w I was trading in a 2024 Kia which i was given a bad deal I was going to owe a lot of negative equity but Sergio got me a good deal on a 2025 trax I was praying for a miracle and god sent me him he was compassionate about my situations and was eager to make things right and not just sell me a car I give him 100 ⭐️if I can Thank you so much Sergio Martinez More

Jim was a great guy who could sell me on anything! His enthusiasm was great, when I couldn’t decide on a car he weighed out the options for a great outcome. Amazing dealership with amazing employees! His enthusiasm was great, when I couldn’t decide on a car he weighed out the options for a great outcome. Amazing dealership with amazing employees! More

Kevin was great to work with! Very responsive, and addressed all concerns I had purchasing a used vehicle from Webb Chevy Plainfield. I would definitely work with Kevin again. Very responsive, and addressed all concerns I had purchasing a used vehicle from Webb Chevy Plainfield. I would definitely work with Kevin again. More

We had a great experience with our car purchase. Jim with the sales staff was extremely personable and we enjoyed working with him. We will be back to Webb. Jim with the sales staff was extremely personable and we enjoyed working with him. We will be back to Webb. More

Dedicated and vested knowledgeable employees who go the extra mile to ensure their customers happiness. extra mile to ensure their customers happiness. More