Webb Chevy Plainfield

Will provide excellent service and made the process enjoyable. Will and his manager explained different finance options which helped me determine the best option for me. enjoyable. Will and his manager explained different finance options which helped me determine the best option for me. More

Kevin was great to work with! ! I gave him my list of musts...and he made it happen!!! Kevin far exceeded my hopes and expectations!! I love my 2025 Equinox and highly Recommend Ke ! I gave him my list of musts...and he made it happen!!! Kevin far exceeded my hopes and expectations!! I love my 2025 Equinox and highly Recommend Kevin if you're looking to purchase a vehicle!!! More

Brought my car in for an oil change and they said it will take about 45 minutes so I waited but it ended up taking 1:45 minutes, next time I’ll just drop it off. take about 45 minutes so I waited but it ended up taking 1:45 minutes, next time I’ll just drop it off. More

Absolute best vehicle purchasing experience I've ever had! I was nervous purchasing from 3 hours away, but Ray and the guys made it easy and comfortable. Was a great drive home in my new vehicle, thank had! I was nervous purchasing from 3 hours away, but Ray and the guys made it easy and comfortable. Was a great drive home in my new vehicle, thank you Ray. More

The dealership is great but the service hasn't been lately. You make an oil change appointment and leave 2 hrs later . Not so good. lately. You make an oil change appointment and leave 2 hrs later . Not so good. More

The person in charge was very helpful and very nice person and the wait time was very good. person and the wait time was very good. More

He was personable and easy to talk to. He was very knowledgeable about chevy and was able to help me and my mom figure out and better understand the process of buying a new car! He was very knowledgeable about chevy and was able to help me and my mom figure out and better understand the process of buying a new car! More

Very friendly with no pressure to purchase. Willing to work with you on all levels. Willing to work with you on all levels. More

While my new vehicle was in for service, an incident with the front camera occurred when the front grill was removed. I was made aware and a new harness was ordered for the camera which will be covered by th the front camera occurred when the front grill was removed. I was made aware and a new harness was ordered for the camera which will be covered by the dealership, since they caused this occurrence. I appreciated their honesty. More

The experience and people were really good, very friendly and customer oriented. The service department also appeared very knowledgeable to me. In this particular instance they dropped the ball, technically. and customer oriented. The service department also appeared very knowledgeable to me. In this particular instance they dropped the ball, technically. I have a Chevy Volt which is a unique vehicle from a service perspective. There is a common issue with my year of vehicle related to the coolant sensor, where it may require replacement. My vehicle experienced the issue and the service department suggested the typical repair, which is quite expensive. I declined the repair and did some additional research on my own. It turns out that with PHEV vehicles, as well as battery vehicles, a failing 12v battery can cause all kinds of false vehicle failure indications. I ended up testing my 12v battery and it was in fact failing. I replaced the battery and the issue was resolved. I would recommend that the service department update their diagnostic process to include testing the 12v battery as part of any MIL diagnostic. Nobody is perfect and I would still take my vehicle back to this facility, were I to have another problem with it. Their handling of the customer service process really makes you feel like they have your best interest in mind, even if they happened to miss the mark on this particular service. More