Waynesboro Chrysler Dodge Jeep Ram

Awesome customer service Great customer service. Derrick did an outstanding job with our truck. He kept us updated and even sent a short video of the truck when he went and pi Great customer service. Derrick did an outstanding job with our truck. He kept us updated and even sent a short video of the truck when he went and picked it up for us. More

Didn't seem to appreciate my business I entered the service dept and was not acknowledged by the employee ( a lady) for some time. When she did it was almost non verbal. Never said thank I entered the service dept and was not acknowledged by the employee ( a lady) for some time. When she did it was almost non verbal. Never said thank you. I bought my 2019 Ram Longhorn Lonestar from this new local dealership. The man that works there is very nice, but this pick up experience was not good! More

Great service from looking to buying I haven’t bought a car in years. Mr. Lazenby was very helpful in helping me pick the SUV I wanted. The guys inside were just as helpful. There was no I haven’t bought a car in years. Mr. Lazenby was very helpful in helping me pick the SUV I wanted. The guys inside were just as helpful. There was no urgency in making my decision, which I appreciated. Thanks guys for making my car buying a good experience. More

New 2019 Jeep kept 4 days and never fixed. While purchased at another dealership (Before Waynesboro Jeep had opened) we had hoped that our hometown Jeep could become our service dealership. For While purchased at another dealership (Before Waynesboro Jeep had opened) we had hoped that our hometown Jeep could become our service dealership. Forward facing camera/lane assist had service indicator. Waynesboro kept the vehicle for four days without once calling us with updates. Finally picked it up as it was drivable and my wife needed her vehicle. Shortly after we took to dealership of purchase and while they did keep it overnight they called with updates and fixed on second day. Two additional items concerned me. Service manager mentioned they did not like to call in the Thompson service dept for ideas/help. Thought that would have been a plus to getting a new service dept up and running with greater customer satisfaction. Second was when my wife was finally called a week later asking if they could close the service request as Chrysler was on them to complete service. More

Wrong info on invoice. Good people. Went to pay and noticed price was lower than usual. Pointed it out, checkout insisted it was right, paid. Got my prior receipts out glove Good people. Went to pay and noticed price was lower than usual. Pointed it out, checkout insisted it was right, paid. Got my prior receipts out glovebox and showed checkout. I talked with mechanic that did work, he did the right work. Checkout called billing and it was the billing Depot that made the screw up. I got the correct paperwork and they lost around $40.00. That was the difference in what I paid them and the correct paperwork. More

No pressure great service The staff was courteous and friendly. I was in and out in less than an hour. The atmosphere was inviting. You get to hear other's opinions about ser The staff was courteous and friendly. I was in and out in less than an hour. The atmosphere was inviting. You get to hear other's opinions about service. Nothing bad they could say. More

First time buyer- great experience! This was my first car purchase. I was very pleased with my experience. I knew exactly what I wanted and had no problems! No one tried to change my min This was my first car purchase. I was very pleased with my experience. I knew exactly what I wanted and had no problems! No one tried to change my mind or steer me in any other direction. Would recommend! More

They don’t check anything When I brought my wife’s car in for the first oil change they said the would do an inspection of the car when it was brought in the low tire pressure When I brought my wife’s car in for the first oil change they said the would do an inspection of the car when it was brought in the low tire pressure light was on and when I left it was still on so who knows if they actually check anything g at all also my wife called them to set up an appointment all they said in a manner like we were disturbing them I will be going to a different deal to get my services done it was such an unpleasant experience that I probably won’t be buying my next vehicle from them either as I was jerked around with the paperwork process also More

Best car buying experience ever Everyone was so nice and ready to help us! Timothy was the best salesman I have ever encountered! Best overall experience buying a car ever plus I was Everyone was so nice and ready to help us! Timothy was the best salesman I have ever encountered! Best overall experience buying a car ever plus I was able to purchase a car that exceeded my expectations. More

Business over the phone Our sales guy Anre was able to coordinate business with me over the phone while dealing with my wife and father in law in person. I have yet to see my Our sales guy Anre was able to coordinate business with me over the phone while dealing with my wife and father in law in person. I have yet to see my truck I have bought but I have my trust in everyone that it will all come together. Everything has been handled top notch. More