Wayne Subaru

Walked in and was immediately helped. Went with my father to get a new car. Took a look at the outback and said if we got a good price we would buy it on the spot. Gave us a GREAT price for the car. father to get a new car. Took a look at the outback and said if we got a good price we would buy it on the spot. Gave us a GREAT price for the car. Made everything very easy and did not hassle us. Worked WITH us without an agenda. Ended up buying the car that night. Had such a great experience, three weeks later I went back for my own car. I am a college student with a part time job so funds are kind of tight. The price I got on the car was extremely affordable on my budget. This dealership is one of the best. They were kind, very helpful, and didn't pressure you into buying. They give you the best deal without "nickel and diming" you. I love my car and I owe it to them for making it happen. I will definitely be a returning customer when it comes time to trade in. Go to this dealership! You will NOT be dissapointed. More

Unethical. That word sums up my experience with Wayne Subaru. I put a down payment on a vehicle and waited to hear back from their finance. I finally got in touch with Ron who let me know I qualified f Subaru. I put a down payment on a vehicle and waited to hear back from their finance. I finally got in touch with Ron who let me know I qualified for a high interest loan. When I told Ron that I needed to discuss the deal with my girlfriend he told me " you do what you have to do" and hung up. I called back as planned in about 30 minutes only to be passed to a Mark who told me that they just sold the car to "one of the owner's friends" and would not be honoring the signed deal. They took and deposited my check with lightning speed but that was all they cared about. Better off buying a car from a convict. More

This review is tardy, but purchasing my 2012 Forester at Wayne Subaru was the best car buying experience I've had. I checked out several dealers in the region but went to Wayne Subaru because they had the Wayne Subaru was the best car buying experience I've had. I checked out several dealers in the region but went to Wayne Subaru because they had the cars I actually wanted to test drive on the lot (I wanted to test drive manual transmission versions of the Forester and Outback) and they responded to my internet inquiry promptly (unlike some other area dealers). I also felt that their location gave me a better potential test drive route than the dealer closest to me. When I arrived Chris told me that both vehicles were ready for me and took me on a great test drive route with both (mix of residential, highway and windy road) spending nearly 30 minutes per vehicle. I felt Chris was straightforward with me from the start (no xx) and I never felt pressure or "the hard sell" coming from him. When I decided to buy two days later, Chris gave me a good price on the first request (no endless back and forth haggling) on a new 2012 Forester that we put in a fresh factory order for. The car arrived on time, with my first choice of color and it contained all the options I ordered (this did NOT happen with my prior vehicle, a Pontiac Vibe---a long story . . . ). It was a painless, efficient process. I certainly recommend Wayne Subaru for anyone in the area who is considering a Subaru vehicle. More

I have leased 8 new Subaru vehicles over the past 15 years. I have always been treated fairly. The owner knows me by name as do the reps in the service department. I find they are very responsive to years. I have always been treated fairly. The owner knows me by name as do the reps in the service department. I find they are very responsive to my issues and problems, if any. They are constantly upgrading the dealership environment to make a more comfortable place for customers. For me, they are conveniently located close to my home and I feel the services they provide are reasonably priced and represent good value. More

I went to this dealer because he was local and had a car I was interested in. The salesman could not explain any features of the car. When I notice a engine warning light on when I started the car. I was to I was interested in. The salesman could not explain any features of the car. When I notice a engine warning light on when I started the car. I was told that they would take it to the shop and check it out. I called or stopped by every week for a month even though they promised to let me know the status of the car to check on it. They never did let me know if it was ready. I was told every time I contacted them that the car was not ready, they were waiting for a part, or that there were cars being serviced in front of it. This went on for over a month. I finally gave up and bought a car somewhere else. This was the most horrible customer service I have experienced at a car dealer. Obviously I was a serious customer, they should have contacted me to let me know the truth about the car. More

I had a very pleasant experience with this dealership. I had a very pleasant experience with this dealership. They gave me an EXCELLENT price and were very friendly and personable. Hector, the Business M I had a very pleasant experience with this dealership. They gave me an EXCELLENT price and were very friendly and personable. Hector, the Business Manager went over all the paperwork very thoroughly and did not pressure me with the typical add-on....extended warranty, gap insurance, etc. No hidden or undisclosed fees were added at the final signing. More

This dealership claims to be a family business but they are unwilling to work with their customers. very poor service, I would never let anyone I know buy a car from or deal with these people, sorry. This are unwilling to work with their customers. very poor service, I would never let anyone I know buy a car from or deal with these people, sorry. This is also the first time I have ever had to write a bad review of a business. More

They sold me a car, then called me less then a week later to say they "Made a mistake" and my payments "Should be higher" We are going to have quite a discussion. Bottom line, their mistake, they should ea to say they "Made a mistake" and my payments "Should be higher" We are going to have quite a discussion. Bottom line, their mistake, they should eat it, I have a contract. Seriously, what the gently caress? More

What a horrendous experience! These people try to act like they have some family type atmosphere, DO NOT BE FOOLED they will get over on you, some family. I live in the area and never thought about buyin like they have some family type atmosphere, DO NOT BE FOOLED they will get over on you, some family. I live in the area and never thought about buying there being the place is so ran down. I went in and dealt with the salesperson, a younger guy, no names mentioned. He was nice at first, took me for a test drive, answered all of my questions. The minute I said I would be going to ramsey and loman he proceeded to tell me all of this stuff which turned out to be outright lies! First I went to Loman and they were nice and treated me well my only issue was they had a very limited stock, overall a nice experience. Ramsey which Wayne had all bad things to say about was excellent as well. I was told that they didn’t have loaners and they are nasty, that they would force us to take etching, not true. Very nice, they have many loaner cars and fees were not over the top. Needless to say I purchase at Ramsey and I am so glad I did not listen and took upon myself to find out. I knew they were insecure about something the minute that they started to bash other deelers. The funny thing both other dealers I comparison shopped had nothing but nice things to say about their competition. Kudos to Ramsey More

3 hours of negotiation on Saturday during which there was only 1 "technical expert" among the sales staff to ask questions. Well, he wasn't such an expert since after buying the 2.5 limited outback, our ste only 1 "technical expert" among the sales staff to ask questions. Well, he wasn't such an expert since after buying the 2.5 limited outback, our stereo would not work with my iphone. It took them 4 days to figure out that we would have to buy the media hub to rectify the situation. However, it only took me 1/2 hr talking with the customer service rep from Subaru to get the same answer. The dealership said they were giving us a break on the price of the hub, but according to corporate Subaru it was the retail price. When we picked up the car, we spent over 2 hours having to fill out paper work and there were scratches on the car. I took the car back to get plates, the scratches buffed out, and the media hub put on. Things were fine till I went back to pick it up. Only one person at the service desk who couldn't leave the desk so, I had to go back out and check the milage of the loaner, go back out and move the loaner to behind the building and then once all done I asked where is my car. The answer was "I don't know, I guess behind the building". It was 7pm dark and cold. There were no lights behind the building. I will never get my car serviced there!!!! More