Wayne Subaru

Excellent dealership !!! I purchased my pre-owned Acura from Wayne Subaru . The car was as described and the staff was attentive , professional , and friendly . This dealer I purchased my pre-owned Acura from Wayne Subaru . The car was as described and the staff was attentive , professional , and friendly . This dealer has a "no pressure" family feel to it . Ken was my sales consultant . Great guy , and he made everything easy . More

Charles Moltane is what sales people should aspire to Purchased 2016 Impreza Premium in August. I had been researching multiple models, and had narrowed down to Corolla, Civic, and Impreza. I had only b Purchased 2016 Impreza Premium in August. I had been researching multiple models, and had narrowed down to Corolla, Civic, and Impreza. I had only been communicating with Charles via email, and he was never pushy, answered my questions, responded to my changing needs (which there were many), and he was doing so great a job, I went out of my way to meet him and shake his hand to thank him for being so professional and relaxed with me. When I decided on the Subaru, I knew I had to go to him. At that point he had transferred to another department, but still was my sales person, went out of his way to come in on his off day Saturday, to close the deal. He and the team there were professional, never pushed, relaxed, personable, and probably made it the best experience I ever had purchasing a car. Thank You Charles. More

Outstanding Customer Service We went to Wayne Subaru after being severely disappointed by the customer service at Lynnes (which is much closer to our home). What a difference! Jim We went to Wayne Subaru after being severely disappointed by the customer service at Lynnes (which is much closer to our home). What a difference! Jim (our sales consultant) met with us twice and gave us unlimited time (we didn’t need much) to make an educated decision about the car we wanted to purchase. After a short conversation, he proposed that we can order the car that will match our expectations 100% rather than buying something they already had in stock. This is what we did. We picked all options, color, additional accessories, put $200 deposit and waited a couple of weeks for the car to arrive at the dealership. The testament to their professionalism is that they don’t overpromise: our car came faster than originally estimated and... IT MATCHED 100% what we ordered (I was actually surprised they REALLY took care of everything). During the process, I spoke to Jim couple of times, and he always provided courteous and friendly service, which made me comfortable. When the car arrived, the Finance Manager ( the younger gentleman who was filling for their “regular” finance manager) was on par with our current experiences. He took the time to explain all extended warranty options with no pressure to pick one over another. We were out of his office in less than one hour. Before we left, Wayne Subaru product specialist spent almost 1 hour giving us the demo of the most important features of the car, which was greatly appreciated. Last but not least, the price we paid was attractive (below MSRP), and it took us less than one hour from the moment we walked in, to a final handshake signifying a deal. Thank you, Wayne Subaru! More

Looking for a CPO Vehicle Was looking to purchase a certified pre-owned Subaru. I came across a certified 2013 Legacy 3.6R. The dealer was asking $23,295. I made an offer fo Was looking to purchase a certified pre-owned Subaru. I came across a certified 2013 Legacy 3.6R. The dealer was asking $23,295. I made an offer for $19,000 because of a few imperfections with the car, and the used car salesman's response was extremely unprofessional. To be specific, he chuckled a little and his exact words were "No way in Sam Hill!" I am a strong believer in when one is shopping for any car, particularly at a reputable dealership like Wayne Subaru, they should be treated professionally with the amount of money they are willing to spend. If the salesman wasn't so cocky and acted more professionally I would've definitely considered offering more on the vehicle. Needless to say, I walked out and ended up going to Ramsey Subaru where I purchased an almost Identical, certified Subaru Legacy 3.6R for $19,000. Overall, not the most pleasant experience doing business with Wayne Subaru. Maybe they will think twice about their attitude next time. More

Beware of dishonest sales practices. We asked both the salesman, Anthony and the manager, Dan, several times if the price they were quoting us for a car included NJ sales tax and were t We asked both the salesman, Anthony and the manager, Dan, several times if the price they were quoting us for a car included NJ sales tax and were told yes. It was even included on a list Anthony wrote of everything included in the price. When the paperwork was drawn up, they attempted to ADD sales tax -- approximately $1500. We reminded them of our conversations and pointed out the written list, and we were told it was a misunderstanding and that they "couldn't sell a car for that price" if it included tax. Clearly, they lied to us up front, hoping either we would not notice, or, after 2 visits and 4 hours at the dealership we would just give in. We walked. Buyer beware. More

EXTRAORDINARY SERVICE DEPARTMENT The service manager, Joe W. and his service advisors - Brian & Danny are very Professional , honest & very caring. They truly treat you like a fami The service manager, Joe W. and his service advisors - Brian & Danny are very Professional , honest & very caring. They truly treat you like a family member. We have been taking our cars to be repaired to this service department for over 4 years. The best experience ever You don't feel like they are taking advantage of you The entire service team is EXTRAORDINARY!! Thanks for treating us like family and thanks for always listening to all my dental problems!!! Ann Marie More

Very good! My husband just brought a brand new sti here at Wayne, Subaru. Joan was the one who handled our inquiries first and then more help and assistance came My husband just brought a brand new sti here at Wayne, Subaru. Joan was the one who handled our inquiries first and then more help and assistance came from Mark (manager i believe) and Dave. Everybody was very helpful and easy to work with. Thanks for giving us a pleasant experience! More

Frank - We met with the sales representative when we arrived. He was really nice and friendly. But because I had filled out a email request the night before We met with the sales representative when we arrived. He was really nice and friendly. But because I had filled out a email request the night before, I was then paired up with Frank. He was just awkward - smelled bad, and made my experience very difficult at the dealership. I couldn't understand him. I wish I was allowed to stick with the first man I met. I didn't pursue the purchase of a subaru because of the cost of the vehicle, but I loved the Crosstrek. More

Check It Out Great experience. Worked with Donnie Izone test driving and developing price. Very comfortable visits and transparent pricing. Focus was on my comf Great experience. Worked with Donnie Izone test driving and developing price. Very comfortable visits and transparent pricing. Focus was on my comfort. Take his advice on test driving the different models at the same visit so you can see the side by side comparison. This family owned business creates a relaxed environment. Thank you Wayne Subaru! More

relaced my wifes "lemon" Have leased or bought many Subarus here over the years. When my wifes car had a myriad of problems Bob and his crew bent over backwards to buy out ol Have leased or bought many Subarus here over the years. When my wifes car had a myriad of problems Bob and his crew bent over backwards to buy out old lease and put her in a new one. We love our Subarus and have never had anything but good experince here. Thanks Wayne Subaru. More