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Wayne Subaru
Pompton Plains, NJ
1,503 Reviews
Wayne Subaru has been family-owned and operated since November 1, 1977. We are proudly recognized as being the only exclusive Subaru franchise in Passaic and Morris Counties (we are not part of an auto group, and we are not a multiple franchise retailer). We are a leading provider of new and used Subaru cars thanks to our quality automobiles, competitive prices and superior sales specialists.
Wayne Subaru has been and remains committed to delivering a consistent level of excellence when serving all of our customers’ needs. When servicing our customers in the Northern New Jersey area (and beyond), we deliver a comprehensive, high quality, and truly exceptional experience for our customers from the minute they step into our Retail Store. Not only do we maintain an excellent inventory of cars, drivers will find our finance professionals are adept with helping them secure the best rates available on auto financing and Subaru leases; and we also maintain a Subaru auto repair and service center, along with a fully-stocked auto parts department. We have everything a customer needs.
Over the years, Wayne Subaru has proudly grown to be one of the most respected Subaru Retailers in the area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,503 reviews
January 10, 2012
They sold me a car, then called me less then a week later to say they "Made a mistake" and my payments "Should be higher" We are going to have quite a discussion. Bottom line, their mistake, they should ea to say they "Made a mistake" and my payments "Should be higher" We are going to have quite a discussion. Bottom line, their mistake, they should eat it, I have a contract. Seriously, what the gently caress? More
by DementedOne777
Employees Worked With
Several
September 04, 2010
What a horrendous experience! These people try to act like they have some family type atmosphere, DO NOT BE FOOLED they will get over on you, some family. I live in the area and never thought about buyin like they have some family type atmosphere, DO NOT BE FOOLED they will get over on you, some family. I live in the area and never thought about buying there being the place is so ran down. I went in and dealt with the salesperson, a younger guy, no names mentioned. He was nice at first, took me for a test drive, answered all of my questions. The minute I said I would be going to ramsey and loman he proceeded to tell me all of this stuff which turned out to be outright lies! First I went to Loman and they were nice and treated me well my only issue was they had a very limited stock, overall a nice experience. Ramsey which Wayne had all bad things to say about was excellent as well. I was told that they didn’t have loaners and they are nasty, that they would force us to take etching, not true. Very nice, they have many loaner cars and fees were not over the top. Needless to say I purchase at Ramsey and I am so glad I did not listen and took upon myself to find out. I knew they were insecure about something the minute that they started to bash other deelers. The funny thing both other dealers I comparison shopped had nothing but nice things to say about their competition. Kudos to Ramsey More
by Hikinggirl1974
Employees Worked With
No names mentioned they know who they are
March 04, 2010
3 hours of negotiation on Saturday during which there was only 1 "technical expert" among the sales staff to ask questions. Well, he wasn't such an expert since after buying the 2.5 limited outback, our ste only 1 "technical expert" among the sales staff to ask questions. Well, he wasn't such an expert since after buying the 2.5 limited outback, our stereo would not work with my iphone. It took them 4 days to figure out that we would have to buy the media hub to rectify the situation. However, it only took me 1/2 hr talking with the customer service rep from Subaru to get the same answer. The dealership said they were giving us a break on the price of the hub, but according to corporate Subaru it was the retail price. When we picked up the car, we spent over 2 hours having to fill out paper work and there were scratches on the car. I took the car back to get plates, the scratches buffed out, and the media hub put on. Things were fine till I went back to pick it up. Only one person at the service desk who couldn't leave the desk so, I had to go back out and check the milage of the loaner, go back out and move the loaner to behind the building and then once all done I asked where is my car. The answer was "I don't know, I guess behind the building". It was 7pm dark and cold. There were no lights behind the building. I will never get my car serviced there!!!! More
by outback
Employees Worked With
Have blocked their names from my memory
