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Wayne Subaru

Pompton Plains, NJ

4.9
1,545 Reviews
Wayne Subaru has been family-owned and operated since November 1, 1977. We are proudly recognized as being the only exclusive Subaru franchise in Passaic and Morris Counties (we are not part of an auto group, and we are not a multiple franchise retailer). We are a leading provider of new and used Subaru cars thanks to our quality automobiles, competitive prices and superior sales specialists. Wayne Subaru has been and remains committed to delivering a consistent level of excellence when serving all of our customers’ needs. When servicing our customers in the Northern New Jersey area (and beyond), we deliver a comprehensive, high quality, and truly exceptional experience for our customers from the minute they step into our Retail Store. Not only do we maintain an excellent inventory of cars, drivers will find our finance professionals are adept with helping them secure the best rates available on auto financing and Subaru leases; and we also maintain a Subaru auto repair and service center, along with a fully-stocked auto parts department. We have everything a customer needs. Over the years, Wayne Subaru has proudly grown to be one of the most respected Subaru Retailers in the area.
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600 Route 23 North

Pompton Plains, NJ

07444

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Showing 1,545 reviews

October 03, 2018

Proud to be a part of the Subaru Family! The entire staff at Wayne Subaru are professional, friendly and warm. Last year my husband leased a Subaru Forrester. This year I leased a Subaru Le More

by Jill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Waltich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Fried, Nick Gigantes, Joan Vaccaro
October 01, 2018

A very professional, friendly and efficient experience. I went in Monday night to look for a nice used Subaru. By Wednesday afternoon, I had my new car. The staff certainly bent over backwards to ensure I w More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Whritenour, David Fried, Nick Gigantes, John Leonhard
September 27, 2018

Awesome set of guys, honest and trustworthy. I would recommend this dealership, with no regrets, great set of guys.no pressure to sell you something you don't want or like,love it keep up the goo More

by Jenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Moltane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Waltich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Malloy, Anthony Smolt
September 25, 2018

Above and beyond I just bought a new 2018 Subaru Forester and noticed a little rub in the crease above the drivers window and above the steering wheel. I the sales man More

by Quick777
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Thierwechter, David Fried, Nick Gigantes, Joan Vaccaro, Joe Wisneski, Dan Trudeau, Roy Smith, Anthony Smolt
September 23, 2018

Totally ignored I would give a a score of zero if it let me. Absolute worst Subaru dealer in the area. Waited well over a half hour, looked at several cars on the lot More

by Mtnbikered
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mark Waltich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2018 -

Mtnbikered responded

I appreciate your response Bob. However just because one person said hi to me doesn’t mean that we weren’t totally ignored. Not a single person asked if we needed help much less acknowledged us. Here’s customer 101 that Mark should’ve done “Welcome to Wayne Subaru! What brings you in today? Oh that’s great, I think we have the right vehicle for you. Unfortunately all of our associates are with clients at the moment but I assure you that the first available associate would be happy to help you find your Subaru”. Instead he gave me a smug sorry but we’re busy. I expect you to take his side because you’ve put him in charge of your business. It’s too bad that you don’t get to see how much business you lose with the very same people you put so much trust in. Your in a tough spot but I appreciate the offer but we already purchased a Subaru Legacy just like that one on your showroom floor.

September 18, 2018

Great car-leasing experience at Wayne Subaru I had a very great initial contact, thru the entire leasing process! There was a fellow who gave me about a 40 minute orientation on how to use and m More

by LoveMySubaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Durkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2018

I agree ask for Sean Connelly!! First off what a greeting when you walk through the door. So very welcoming you almost don't want to leave. After test driving the Honda HRV, I was cu More

by Nichy19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Connelly, David Fried, Nick Gigantes, Anthony Smolt
September 02, 2018

Ask for Sean! Everyone at this dealership was kind, relaxed and allowed us to make the decision that we wanted a Subaru on our own volition. We bought the 2018 Forr More

by Lbcparks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Donnelly , David Fried
Sep 20, 2018 -

Wayne Subaru responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Wayne Subaru! If you're ever in need of more help, please let us know!

September 01, 2018

Electronical Issue After explaining the electronical issue I was having with my 2015 Subaru Forester, Mr. Anthony Smolt showed great effort to investigate further the pr More

by molky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Smolt
Sep 20, 2018 -

Wayne Subaru responded

Hello Maria, we really appreciate your feedback of your visit with Anthony! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 29, 2018

I leased a 2019 cross trek and the process was easy The people there were very helpful not pressuring. Upon pickup everything was ready and all the paperwork was nicely explained by Dave. The explanati More

by Ilovemysubaru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Fried, John Leonhard
Sep 07, 2018 -

Wayne Subaru responded

We're happy to hear you had such a positive buying experience with John and our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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