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Wayne Subaru
Pompton Plains, NJ
1,545 Reviews
Wayne Subaru has been family-owned and operated since November 1, 1977. We are proudly recognized as being the only exclusive Subaru franchise in Passaic and Morris Counties (we are not part of an auto group, and we are not a multiple franchise retailer). We are a leading provider of new and used Subaru cars thanks to our quality automobiles, competitive prices and superior sales specialists.
Wayne Subaru has been and remains committed to delivering a consistent level of excellence when serving all of our customers’ needs. When servicing our customers in the Northern New Jersey area (and beyond), we deliver a comprehensive, high quality, and truly exceptional experience for our customers from the minute they step into our Retail Store. Not only do we maintain an excellent inventory of cars, drivers will find our finance professionals are adept with helping them secure the best rates available on auto financing and Subaru leases; and we also maintain a Subaru auto repair and service center, along with a fully-stocked auto parts department. We have everything a customer needs.
Over the years, Wayne Subaru has proudly grown to be one of the most respected Subaru Retailers in the area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,545 reviews
October 03, 2019
Most expensive lightbulb change Needed to change my headlights. Most expensive light bulb change ever. Should have purchased the light and changed it out myself. Service personnel w Needed to change my headlights. Most expensive light bulb change ever. Should have purchased the light and changed it out myself. Service personnel were very polite and understanding. Will always return to get work done on my car, but not to change lightbulbs. More
by NANA_SOMUAH
Verified CustomerEmployees Worked With
Jeffrey Weiss, Roy Smith
October 03, 2019
Great Customer Service! I had to take my car in for a long-overdue recall issue. They did what prep work was necessary and have kept me informed as to parts progress directl I had to take my car in for a long-overdue recall issue. They did what prep work was necessary and have kept me informed as to parts progress directly from Subaru on a regular basis, which is unheard of in this day and age. I'm still waiting on the part, but at least I'm kept informed. More
by SANDIWITCH
Employees Worked With
Didn't catch her name since it's an ongoing issue. Jeffrey Weiss
October 03, 2019
Service required I had to take my car in for service because the key would get stuck ignition from time to time. The problem was determined and fixed. I was a several I had to take my car in for service because the key would get stuck ignition from time to time. The problem was determined and fixed. I was a several hour process so I was able to get a loaner. The cost of the service was really high but the job was done. I was told I also needed rear brakes but opted to have that work done else where due to price. More
by jgood6306
Employees Worked With
Roy Smith
October 03, 2019
Change The sales personnel are well informed , patient, and eager to please. They also worked hard to solve problems and make sure we left happy. Leasing a n The sales personnel are well informed , patient, and eager to please. They also worked hard to solve problems and make sure we left happy. Leasing a new car is not always a seamless process. More
by eleven
Employees Worked With
David Fried, Jackie Aboyoun
October 01, 2019
Steve was very courteous, professional and knowledgeable. He is easy to work with. This was our second buying experience with him. We would highly recommend him. He is easy to work with. This was our second buying experience with him. We would highly recommend him. More
by SubaruLover439
Employees Worked With
September 26, 2019
Quick, easy, good service We went in knowing exactly what we wanted. The sales team showed us a couple different models of the 2020 Ascent. Communication after our first visit We went in knowing exactly what we wanted. The sales team showed us a couple different models of the 2020 Ascent. Communication after our first visit was very good via email and phone. We bought the car quickly and the entire process was seamless. More
by David V
Employees Worked With
David Fried, Gary Blackman
September 22, 2019
Open, honest dealer The dealer provided me with a very attractive internet price on an Outback and when I arrived they didn’t try to provide any unnecessary additional ch The dealer provided me with a very attractive internet price on an Outback and when I arrived they didn’t try to provide any unnecessary additional charges. This is the first dealer that didn’t try to sell window etching- after decades of car buying! I truly appreciated my experience here and wholeheartedly recommend anyone in Northern NJ to buy their Subaru at Wayne Subaru. More
by Np27
Employees Worked With
Ed Frosztega
September 18, 2019
Avoid at all costs!!! We were having issues with our bluetooth audio. On August 12 we dropped our car off at Wayne Subaru Service. That’s where the nightmare begins. We exp We were having issues with our bluetooth audio. On August 12 we dropped our car off at Wayne Subaru Service. That’s where the nightmare begins. We explained the situation to a service advisor and we also requested an oil change + brake light switch recall. We brought our own oil and filter. We dropped the car and left the service. At the end of the day we received a call from service advisor explaining that they tried to upgrade software on head unit but it was stuck during an update. He said that they will have to replace head unit. We asked how many days we will wait for the new head unit. We have been told few days. Then we decided to leave the car at the service since it was only a few days. On August 16 at the end of the day we called service advisor since we have not heard back. He said they have not received the head unit yet. Okay it happens. When we asked again when is it going to come. He still was not sure when it will arrive. We asked him to call us back asap when they have the exact arrival date, since our car was sitting at the service for a week. We clearly stated that if it’s going to take longer than few days we must get the car. He called us back on August 19 to tell us that the part was shipped and will arrive in a few days. Still no exact arrival date. On August 21 we called again to find out if head unit arrived. Service advisor said the head unit arrived and they were installing it. At the end of the day he called us back to tell that the car was ready. We said we will pick it up next day as service was closing in less than 30 minutes when he called. That was the 9th day the car was sitting at the service. On August 22 we went to service to pick up our car to find out that they replaced the head unit but issue was not resolved. Which means they did not even test the new head unit. On top of that we found out that USB port is not working also, which was working perfectly fine before bringing our car to service. Then we asked for a service manager, who came to test the new head unit to say that he never seen such thing before. He told us that they will contact Subaru of America regarding the issue and let us know how to proceed. Moreover they did not even use our own oil and filter for an oil change. When we asked service advisor about it, his response was “Oh we are sorry our mechanics used Subaru oil, we did not use your oil and filter”??Which we had was genuine Subaru oil filter and SAE certified oil. Plus we got free scratches and dents on our car!! Since there was nothing else they could do we drove our car to home. This was the worst Subaru service experience we've ever had. As of today issue is still not fixed !!! More
by Kyle
Employees Worked With
Jeff, Shayna
September 15, 2019
Legacy Purchase We recently purchased a 2019 Legacy for our daughter. Our salesman, Ed was very helpful and accomodating. It was a very easy car-dealership experienc We recently purchased a 2019 Legacy for our daughter. Our salesman, Ed was very helpful and accomodating. It was a very easy car-dealership experience. More
by nickgem
Employees Worked With
Frank Thierwechter, Ed Frosztega
September 14, 2019
They were very knowledgeable Everything was explained very concisely the salesman Ed was very attentive and informative making the purchase from start to finish easy I would recom Everything was explained very concisely the salesman Ed was very attentive and informative making the purchase from start to finish easy I would recommend and purchase from them again More
by JIM282NJ
