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Wayne Subaru
Pompton Plains, NJ
1,545 Reviews
Wayne Subaru has been family-owned and operated since November 1, 1977. We are proudly recognized as being the only exclusive Subaru franchise in Passaic and Morris Counties (we are not part of an auto group, and we are not a multiple franchise retailer). We are a leading provider of new and used Subaru cars thanks to our quality automobiles, competitive prices and superior sales specialists.
Wayne Subaru has been and remains committed to delivering a consistent level of excellence when serving all of our customers’ needs. When servicing our customers in the Northern New Jersey area (and beyond), we deliver a comprehensive, high quality, and truly exceptional experience for our customers from the minute they step into our Retail Store. Not only do we maintain an excellent inventory of cars, drivers will find our finance professionals are adept with helping them secure the best rates available on auto financing and Subaru leases; and we also maintain a Subaru auto repair and service center, along with a fully-stocked auto parts department. We have everything a customer needs.
Over the years, Wayne Subaru has proudly grown to be one of the most respected Subaru Retailers in the area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,545 reviews
October 05, 2019
My 3rd Subaru Outback I have purchased my 3rd Subaru Outback from Nick at Wayne Subaru. Obviously I like Nick and trust him. I was going to switch to Crosstrek but after t I have purchased my 3rd Subaru Outback from Nick at Wayne Subaru. Obviously I like Nick and trust him. I was going to switch to Crosstrek but after testing driving both I decided to stay with the Outback. Nick was very helpful giving me all of the info on both cars. I am pretty sure he knew what I wanted before I did. I probably will not buy any other type of car from any other dealer. More
by Helen
Employees Worked With
Nick Gigantes
October 04, 2019
They did not fix the problem. The issue that I brought the car in for was not fixed. I brought it back again and it still is not fixed. I called to speak with person who was in cha The issue that I brought the car in for was not fixed. I brought it back again and it still is not fixed. I called to speak with person who was in charge of my car and he did not get back to me. The warning lights on my car are still flashing and the front end squeaks which it did not do before I brought it in. All together your service center had my car for almost 3 weeks and did a bunch of work your service guys recommended but the problem I brought it in for still exists. More
by KELLYMARK1
Verified CustomerEmployees Worked With
I do not remember employees names at this point
October 04, 2019
Caring, professional staff I had a minor problem with my 2016 Forester that was not easy to diagnose. The staff at the Service Department was courteous and professional while th I had a minor problem with my 2016 Forester that was not easy to diagnose. The staff at the Service Department was courteous and professional while they got to the issue at hand. More
by bcoffey1
October 04, 2019
Issue was dismissed I had a brake squealing issue for 3000 miles..the car has 6000 total..they couldnt duplicate the sound in the pkg lot hear it so i was dismissed compl I had a brake squealing issue for 3000 miles..the car has 6000 total..they couldnt duplicate the sound in the pkg lot hear it so i was dismissed completely. BullS**t. I went to newton, they are wonderful. More
by surgtech927
Employees Worked With
October 04, 2019
Joan Vaccaro Joan very helpful, experience ! Making process of buying new car a pleasure ! The new showroom is great, very spacious and location very convenient . Joan very helpful, experience ! Making process of buying new car a pleasure ! The new showroom is great, very spacious and location very convenient . Great people ! Great place ! More
by b.gronostajska
October 04, 2019
Easiest Car Buying Experience Nick Gigantes made my car buying experience hassle free and got me the exact car I wanted. Other Subaru dealership's I contacted could not assist me Nick Gigantes made my car buying experience hassle free and got me the exact car I wanted. Other Subaru dealership's I contacted could not assist me in finding the car I wanted. I really don't like the car buying experience, but Nick was fantastic. I would recommend him to anyone looking for a new Subaru. More
by patricia.hennessy
October 04, 2019
Exceptional service It's difficult to find a business with customer service that goes way above and beyond. I had a major complication from surgery that left me unable to It's difficult to find a business with customer service that goes way above and beyond. I had a major complication from surgery that left me unable to drive, so when Wayne Subaru called me to let me know my part had come in, I had no way of bringing my car to them. They went way out of their way to pick up my car and bring it back! I am so appreciative to Tony and the rest of the team there for coordinating all of this and fixing everything within hours. I can't recommend this business enough. More
by laurenmagidson
Employees Worked With
Tony
October 03, 2019
On the Road Again I have had three Suburus. this being my second Crosstrek. Love it. Have a little fender bender and required some body work. My service rep, Tony Ma I have had three Suburus. this being my second Crosstrek. Love it. Have a little fender bender and required some body work. My service rep, Tony Maggiore was great and as usual, everyone I dealt with from reception to service was courteous, friendly and overall just what you would want and hope for. I was always able to get someone to talk to me and was able to follow the progress of the repair which was important to me. It took a bit of time, I had hoped it would be done faster, but things take time even if we do live in a world that expects instant satisfaction. I now have my car back - it looks perfect. I am a happy camper. More
by KARENRUSSO14
Employees Worked With
David Fried, Nick Gigantes
October 03, 2019
Good But Short On The Oil I felt the service was good but I stopped getting oil changes there awhile ago. This time as part of a major tune up they changed the oil and sure en I felt the service was good but I stopped getting oil changes there awhile ago. This time as part of a major tune up they changed the oil and sure enough again after only a couple of weeks I had to add oil. It happened all the time when I got the oil changed there but never after when I went to other places for an oil change. I find that very annoying that they "cheap out" to save a few dollars. That is not good service. However, I will say my customer service rep was very good, informative and friendly. I liked him a lot and will ask for him with any future service. More
by SGTOPSALES
Employees Worked With
Tony Maggiore
October 03, 2019
oil change and replacement keys The staff are all very friendly and helpful. They attended to my needs and answered all my questions professionally and thoroughly. I was satisfied wi The staff are all very friendly and helpful. They attended to my needs and answered all my questions professionally and thoroughly. I was satisfied with the service provided. More
by LISS1239
Employees Worked With
Joe Wisneski
