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Wayne Subaru
Pompton Plains, NJ
1,545 Reviews
Wayne Subaru has been family-owned and operated since November 1, 1977. We are proudly recognized as being the only exclusive Subaru franchise in Passaic and Morris Counties (we are not part of an auto group, and we are not a multiple franchise retailer). We are a leading provider of new and used Subaru cars thanks to our quality automobiles, competitive prices and superior sales specialists.
Wayne Subaru has been and remains committed to delivering a consistent level of excellence when serving all of our customers’ needs. When servicing our customers in the Northern New Jersey area (and beyond), we deliver a comprehensive, high quality, and truly exceptional experience for our customers from the minute they step into our Retail Store. Not only do we maintain an excellent inventory of cars, drivers will find our finance professionals are adept with helping them secure the best rates available on auto financing and Subaru leases; and we also maintain a Subaru auto repair and service center, along with a fully-stocked auto parts department. We have everything a customer needs.
Over the years, Wayne Subaru has proudly grown to be one of the most respected Subaru Retailers in the area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,545 reviews
October 20, 2019
I received good courteous speedy service The service department at Subaru has courteous, customer focused representatives who work to provide quality work in quick time. I feel confident that The service department at Subaru has courteous, customer focused representatives who work to provide quality work in quick time. I feel confident that I will receive quality service consistently. More
by MARGARETPARADISE
Verified Customer
October 18, 2019
Amazing follow up and service Roy has been my advisor for the past 4 years and he is just a true professional and proactive advisor. He made sure my concern was addressed, set up Roy has been my advisor for the past 4 years and he is just a true professional and proactive advisor. He made sure my concern was addressed, set up a loaner car for me and had my car throughly checked and fixed. Last year, when my car did not pass the oil consumption test, my motor block was replaced by Subaru at no cost. I cannot imagine any better, seasoned advisor then Roy. Also, need to praise Nick Gigantes for helping me purchase my vehicle. I would not go to any other salesman. He is intuitive, experienced and caring for the long term experience of the customer. More
by nataliaortona
Employees Worked With
Nick Gigantes, Roy Smith
October 15, 2019
Prepped for a long trip I recently went on a road trip to Nashville, Tennessee and had my 2011 legacy checked out beforehand. I felt safe traveling knowing that the professio I recently went on a road trip to Nashville, Tennessee and had my 2011 legacy checked out beforehand. I felt safe traveling knowing that the professionals at Wayne Subaru had given their stamp of approval! I always have a positive experience and recommend this dealership to all of my friends. More
by AJDIEHL11
Employees Worked With
Jeff, Tony and Tara
October 14, 2019
A long wait I had new tires put on my car which were delivered to Subaru from TireRack. I was told to drop off my car at 9:00AM. But, my car wasn't ready until I had new tires put on my car which were delivered to Subaru from TireRack. I was told to drop off my car at 9:00AM. But, my car wasn't ready until 5:30 PM. I don't understand how the service center has expanded but it is hard to get a "waiting for" appointment and it seemed to take an awfully long time to put tires on my car and do an alignment. I was very discouraged by this. The service desk attendant, Jeff, was nice but I really was not happy with how long it took to do the tires. More
by JLTPAGE
Employees Worked With
Jeff W.
October 10, 2019
First Scheduled Maintenance was NOT awesome I made appointment for first 6k oil change. I was unfamiliar with this service center,as this was my first visit. After pulling in and driving through I made appointment for first 6k oil change. I was unfamiliar with this service center,as this was my first visit. After pulling in and driving through the service bay, I went inside and was told to move the car,and to park outside and then come in. Never before have I NOT been greeted by a service technician once I entered the bay. Usually, I would be met by the technician, and he would confirm my service and handle it from there. But not at Wayne Subaru. So, I parked outside, went back inside and waited to be called. (Only one other customer in the waiting area anyway.) Waiting area was acceptable, and the service was performed in about one hour. However, once service was completed and I paid the bill, an unwashed car was returned to me!! I have owned many,many new cars from Cadillacs, to Lexus, to Acura, Kia and others. And NEVER was an unwashed car returned to me after servicing. If this is the standard practice at Wayne Subaru, this is unacceptable. It shows a disregard for the attention paid to the vehicle and the customer's satisfaction. If this is the procedure for a customer's first service visit, when I think you would like to make a good first impression, what lies in store for me for subsequent service needs? Very dissatisfied with lack of communication and attention to detail. More
by KM723
October 09, 2019
Always Courteous and Professional I have been dealing with the Wayne service center since 2011. They are pricier than a Jiffy Lube or Mavis but I feel they are honest and straightforw I have been dealing with the Wayne service center since 2011. They are pricier than a Jiffy Lube or Mavis but I feel they are honest and straightforward. Never trying to upsell you something you don’t need. Would recommend. More
by ATTRIBES
Employees Worked With
Tony Migliore, Roy Smith
October 09, 2019
Professional Sales person very professional and the whole buying process was quick. Went over all the options on the car. The trade-in process was easy as well Sales person very professional and the whole buying process was quick. Went over all the options on the car. The trade-in process was easy as well More
by sabind
Employees Worked With
Frank Thierwechter, Gary Blackman
October 09, 2019
Absolutely the Best! I recommend Wayne Subaru and Sean Donnelly to all of my friends and family. At first I went to Ramsey Subaru which was closer to where I live; however I recommend Wayne Subaru and Sean Donnelly to all of my friends and family. At first I went to Ramsey Subaru which was closer to where I live; however, after a horrible experience there I decided to give Wayne Subaru a try and I'm so glad I did. I worked with Sean Donnelly who was incredibly knowledgable about all of the models and their features and truly wanted to help me to make the best decision. Sean made the entire process easy and I couldn't be happier with my Forester. I'm recommending friends and family to Sean. He was solely focused on helping me and providing the best possible experience and didn't rush the process at all. He's the best! More
by rjohn17
Employees Worked With
October 07, 2019
Lost a loyal customer due to poor customer service I have purchased 3 cars from here and sent a lot of people their way but I will not recommend them or purchase another car here. They are very helpfu I have purchased 3 cars from here and sent a lot of people their way but I will not recommend them or purchase another car here. They are very helpful until you buy the car and have a problem. Service told me I was out of warranty even though Subaru of America (SOA) said I was covered. Then they said my car (that I purchased there) was not a PZEV while I was looking at the sticker on my car. Joke is on them because SOA just paid my local mechanic to do the work. Will be purchasing another Subaru in the next 12 months but it won’t be from this place. I know SOA does not pay full rates for warranty work but you would think they would try to help me out considering my purchasing history there. I asked to speak with Bob (the owner) and they literally laughed at me and said I could not. More
by SubieSteve
Employees Worked With
John Greenwald
October 06, 2019
Thorough Service is always cooperative and listen and I feel they are ready to be accomadating to my schedule. The price is given before repair and if there is Service is always cooperative and listen and I feel they are ready to be accomadating to my schedule. The price is given before repair and if there is something else found I am called. More
by fergie1582
Employees Worked With
Nick Gigantes, Joe Wisneski
