Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Wayne Subaru
Pompton Plains, NJ
1,575 Reviews
Wayne Subaru has been family-owned and operated since November 1, 1977. We are proudly recognized as being the only exclusive Subaru franchise in Passaic and Morris Counties (we are not part of an auto group, and we are not a multiple franchise retailer). We are a leading provider of new and used Subaru cars thanks to our quality automobiles, competitive prices and superior sales specialists.
Wayne Subaru has been and remains committed to delivering a consistent level of excellence when serving all of our customers’ needs. When servicing our customers in the Northern New Jersey area (and beyond), we deliver a comprehensive, high quality, and truly exceptional experience for our customers from the minute they step into our Retail Store. Not only do we maintain an excellent inventory of cars, drivers will find our finance professionals are adept with helping them secure the best rates available on auto financing and Subaru leases; and we also maintain a Subaru auto repair and service center, along with a fully-stocked auto parts department. We have everything a customer needs.
Over the years, Wayne Subaru has proudly grown to be one of the most respected Subaru Retailers in the area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,575 reviews
June 22, 2020
Thank you for your excellent service! You are very knowledgable, pleasant, and easy to deal with. I love my new car and I am glad to have chosen this dealership. knowledgable, pleasant, and easy to deal with. I love my new car and I am glad to have chosen this dealership. More
by Chexgarcia
June 19, 2020
This is my eighth leased Subaru. Love the car and the folks are great .Bob does a great job and I get personal service No complaints folks are great .Bob does a great job and I get personal service No complaints More
by Mike D
Verified CustomerEmployees Worked With
Other Employees :
Mike in Finance , Nick Gigantes, Gary Blackman, Robert Lesko III
June 17, 2020
I had to sign a non-disclosure. sorry can't share I would give 0 stars if possible I had to sign a non-disclosure. I would give 0 stars if possible I had to sign a non-disclosure. More
by leslie
Employees Worked With
June 17, 2020
A great dealer This dealership is wonderful to deal with. They are honest in every respect. They have experienced sales people and always try to give you a good de This dealership is wonderful to deal with. They are honest in every respect. They have experienced sales people and always try to give you a good deal. They are very easy yo do business with. More
by jwwest1
June 16, 2020
My daugher loves the Impreza! Excellent Service! Working with John and Mark was quick and easy. No nonsense, straight to the point. They listened, understood what I wanted, and presented an offer. Working with John and Mark was quick and easy. No nonsense, straight to the point. They listened, understood what I wanted, and presented an offer. All was transparent and honest and I appreciate that. Gotten two cars there and will keep coming back. Highly recommend them. More
by pedro.santos0
June 16, 2020
It was okay. Could have been better I love Ken. One of the best best salesman I ever worked with. I did not like the business manager who processed my checks/papers. Way to pushy wit I love Ken. One of the best best salesman I ever worked with. I did not like the business manager who processed my checks/papers. Way to pushy with sales. Also disrespected me with side comments. I get you are trying to sell me a warranty but you don't go passive aggressive when someone saids no. I would recommend Ken to anyone. I would NEVER recommend that business manager ever to anyone. Disrespectful especially to someone who was very eager to go back to Subaru. More
by christopher.vu1
Employees Worked With
June 15, 2020
Honest, helpful My experience with Wayne Subaru was entirely positive. It came during the Covid-19 restrictions - they were responsible about masks, distancing, and c My experience with Wayne Subaru was entirely positive. It came during the Covid-19 restrictions - they were responsible about masks, distancing, and coverings for the test drive. There pricing was well document by reference to Edmunds, but they took the initiative in suggesting a new set of tires for the 1917 certified Forester I was buying. More
by Jim-Newburgh
Employees Worked With
Frank Thierwechter, Ed Frosztega
June 15, 2020
No haggling needed! The price they give shows they want your business. Being a front line worker, I've been given the opportunity to get discounts from a number of dealer The price they give shows they want your business. Being a front line worker, I've been given the opportunity to get discounts from a number of dealerships, however, Wayne Subaru gave me a good deal and Ken Kopack was a terrific sales person. Subaru has been known to be great cars...this is my 4th Subaru! More
by JR
June 09, 2020
New 2020 Subaru Forester Working with Steve and Wayne Subaru team was a pleasure. They acted in a fair and compassionate manner. The extra steps with email and phone calls w Working with Steve and Wayne Subaru team was a pleasure. They acted in a fair and compassionate manner. The extra steps with email and phone calls was a nice touch of customer service. More
by 2020 Forester
June 04, 2020
Buying a car does not have to be painful In today's environment I did not know what to expect when shopping for a car. I was anxious and concerned. This was to be my fourth Subaru and the sec In today's environment I did not know what to expect when shopping for a car. I was anxious and concerned. This was to be my fourth Subaru and the second purchased from Wayne. When I arrived for my appointment the door was locked and I was let in.To my relief, all personnel were wearing masks. My salesperson was Sean Donnelly who was direct, helpful and knowledgeable about the sale itself, as well as the vehicle. When I came back to pick up the car and drop off my trade-in, I needed to meet with David Fried to discuss the financials. He was professional and did not try to aggressively upsell, though he did inform me of all my options. Sean then showed me the vehicle and explained the workings without entering due to Covid regulations. At no point did I feel rushed or pressured. After a few days Sean called to see if I had any additional questions regarding the car. I would not think twice about recommending this team to others. More
by JG
