Wayne Mazda - Service Center

I took my car for service, and they broke my windshield and refused to take responsibility. Terrible customer service! and refused to take responsibility. Terrible customer service! More

I wrote them twice and never received a response. either by phone or email. Very disappointing. either by phone or email. Very disappointing. More

I went to Wayne Mazda, located at 1244 Rte 202, 1244 NJ-23, Wayne, NJ 07470, for an appointment, which had been scheduled online, for complimentary oil change for my 2023 Mazda CX-5, on 02/03/2024 (they NJ-23, Wayne, NJ 07470, for an appointment, which had been scheduled online, for complimentary oil change for my 2023 Mazda CX-5, on 02/03/2024 (they included free oil changes for life with new vehicle that i had purchased from them) and got charged $609.83. I had purchased the 2023 Mazda CX-5 purchased on 09/27/2022 (only 16 months and 6 days old) and it had with 12,349 miles on it at the time I went for the complimentary oil change appointment. They made me sign a work order even before they inspected the CX-5 and because I didn't have my reading glasses, I could not read the work order, so I asked the service advisor what I was signing for and he said it was "no charge" because it was only for complimentary oil change, so I trusted him and signed the work order, but when i went to pick up the vehicle when it was ready, I had to pay $609.83 including tax which included replacing cabin air filter, engine air filter, fuel injection which is also completely unnecessary for 16 month old CX-5 and with 12,349 miles. Why would they perform any services prematurely if the vehicle is not due for those services at this mileage and within 16 months of buying brand new vehicle and without first performing a vehicle inspection to determine what services are necessary? Also, they charged almost double the amount for these 3 services for which i have a quote from another nearby Mazda dealership for a 2018 Mazda Cx-5 that we also own. I also intend to dispute the charge with the credit card company. Can you please assist us in this matter? More

I had an issue with my hood with it not closing. The earliest appointment was in one month. This is a safety issue with the hood potentially opening while driving the car. Not accommodating, underst The earliest appointment was in one month. This is a safety issue with the hood potentially opening while driving the car. Not accommodating, understanding, or helpful. More

Tried to get a device scheduled and was told was told I could get it in 2 months! could get it in 2 months! More

On 11-13-23, I had a service appointment for oil change under life program, and the SAFETY RECALL 6023G-NHTSA Campaign Number 23V-487. My appointment was schedule for 9:30AM, and I also requested to have under life program, and the SAFETY RECALL 6023G-NHTSA Campaign Number 23V-487. My appointment was schedule for 9:30AM, and I also requested to have my tires rotate. After waiting 3.5 hours around lunch time, I was approached by RODGER MOREL, notified me was an issued fixing the recall and was offered a loaner car. By the end of the day I got a call that my Mazda was ready and serviced. To my surprise when I received the invoice and paying my bill I noticed my tires were never rotated because was not mentioned in the invoice, also my recall was never completed. I questioned Mr. Morel and he stated the recall was never completed because the technician was not able to complete additional parts were required. He also persuade to guarantee me the tires were rotade and hand wrote and signed the invoice himself. Two weeks later I have not received a phone call to have my recall service to be complete, but I got an email a week ago stating my tires are overdue to be rotated. So this confirms that my tires were never rotated. I have been service my Mazda at Wayne Dealership for the last five years, but I lost trust in the service department at this location. More