Wayne Mazda

I recently purchased a 2010 Mazda 3 from this dealership. I chose Wayne Mazda because I had purchased a Mazda 6 from them before and basically had no issues. I was not so lucky this time. I went in to purcha I chose Wayne Mazda because I had purchased a Mazda 6 from them before and basically had no issues. I was not so lucky this time. I went in to purchase a vehicle from Roy Byers, but unfortunately he had left for the day by the time I got there. I had the unfortunate "pleasure" of dealing with Mr. Mark Harding. The only reason why this man got commission from me was due to my horrible insurance company telling me that I could only have a rental car for 5 days after they declared my car totaled. If I needed the rental for longer I would have to pay out of pocket and I couldn't afford to do that at the time. Mark is slick. He is seemingly nice at the beginning, but in the end he is just grimy and a liar. I explained my entire situation to Mark and he said he understood and would do everything he could to help me out; and since I was a repeat customer he would make sure I was taken care of. I was taken care of, with his version of Chinese water torture! I'm just going to bullet point the hell that he has put me through: - Lied to his manager about how long it would take for my $1,000 check from my GAP Plus insurance to come in. I told him it would be a couple of weeks about 3 or 4 times and he told his manager it would be 1 to 2. This lie caused me to reprocess my financing papers as if I had no down payment which results in me paying more per month. - Told me that there was a spare key. After asking about the key all week, he finally gets back to me and tells me there is no key. - Left me a voice mail 5 days after my initial purchase of the car to tell me to double check the VIN # on the car because Motor Vehicle is telling them that the VIN # on the original title is incorrect. THEY MESSED UP THE VIN # ON ALL OF MY PAPERWORK! NOW my temporary insurance card for the car is ALSO INCORRECT! AND MARK DIDN'T EVEN APOLOGIZE FOR THE MISTAKE. Mark Harding is grimy and the reason why consumers stereotype car salesmen as sleazy. He has zero customer service and only cares about his commission. He is unprofessional, speaking ill about other dealerships and previous & potential customers. I normally would never air something like that out, but when you put any consumer through what he has put me through, it's only right on my end to let others know not to deal with him. I do still recommend Wayne Mazda because of two employees that actually care about their customers, ROY BYERS in sales & ANGELICA in the service department. Roy is fixing the hell that Mark has created for me. ROY SHOULD BE GETTING MARK'S COMMISSION FOR THE SALE OF MY CAR! Angelica in service is by far one of the most pleasant representatives that Mazda has! If Wayne Mazda ever loses either of these two employees I will never go there again. IF YOU GO TO WAYNE MAZDA ONLY GO TO SEE ROY BYERS IN SALES AND ANGELICA IN THE SERVICE DEPARTMENT. Wayne Mazda has a great selection of cars but they should NEEDS to be more selective about who they hire to represent not only their dealership, but the Mazda brand in general. More

Very happy with my experience in finding the perfect lease for me and would definitely recommend Jason and sales mgr John to anyone I know. We all know going to a dealership can be a frustrating experie lease for me and would definitely recommend Jason and sales mgr John to anyone I know. We all know going to a dealership can be a frustrating experience. I had previously been to several dealerships and walked out of each of them feeling frustrated, insulted and thinking there is no way I'm giving a sale to these people. I was dreading going inside Wayne Mazda because its such a huge dealership (and I mean huge) and it was almost closing time on a Friday night. But Jason was great. He actually listen to what I was looking for, my needs and my reasons for shopping there. He knew the car inside and out, and explained every last detail of features. Sales mgr John was great as well. I told them I would come back the following day (again, no sales pressure)...and I did. I actually cancelled my appointments with other dealers to go back to Wayne Mazda because of these two men. On Saturday they were slamming with business. It took us a while to finalize everything because of the amount of people going through the managers and finance dept (that is no fault of the staff though). I was there for around 4 hours so I took in a lot while I was there...and I'm glad I ended up with Jason. He kept me entertained. In short, Wayne Mazda got my business because of Jason not pressuring me or making me feel uncomfortable. I even gave him a hug after the deal (to his shock), I was that happy and that is definitely not like me! So go TEAM JASON. You cant wrong with this guy. More

From the minute we walked in the door everyone was friendly. Even when I said I was just looking they offered me coffee, tea, or hot chocolate. Although I was offered any help I needed I never felt pr friendly. Even when I said I was just looking they offered me coffee, tea, or hot chocolate. Although I was offered any help I needed I never felt pressured. They were very busy but still made time for me and answered all my questions.They gave me the deal I needed with managable payments. The finance department was quick, polite and professional. After I bought the car someone came for a ride with me to make sure I was comfortable with all of the car's features. I had shopped around at many dealers and none came close to Wayne Mazda! More

I could not of had a more pleasurable car buying experience. Willy is the right person to go right too. There were no games, no hidden fees, and within an hour we had a price, a vehicle match for wh experience. Willy is the right person to go right too. There were no games, no hidden fees, and within an hour we had a price, a vehicle match for what I wanted, and they even took my 12 year old as a trade in. Great experience, I would certainly make this my only stop for a new car, unless Willy goes somewhere else. More

This was a great experience, Mo was honest and fair, the process was relatively quick and the financing was great. I brought a Mazda to trade-in and was given fair value for it and the price we agreed on f process was relatively quick and the financing was great. I brought a Mazda to trade-in and was given fair value for it and the price we agreed on for the car was fair as well. I would recommend Wayne Mazda to anyone in the market for a Mazda product. More

I know that with these websites you will see tons of good things and bad things with dealerships. I have gone to many dealerships and purchased many cars and a few leases in my day. Wayne Mazda touts about a things and bad things with dealerships. I have gone to many dealerships and purchased many cars and a few leases in my day. Wayne Mazda touts about a special lease to own program for people tryign to start off with good credit or even establish credit. This program never existed. I called and filed charges with the BBB and according to them, this is "old hat" for dealerships including Wayne Mazda. The service department is not much better. I was driving the vehicle to work one day, nothing new, and the bumper fell off. I know, it's rather funny. I brought it to them and showed the service manager the bumper. he apparently is the master mechanic as well. He said the bumper was not from this vehicle and asked where i got the car from. I got it from Wayne Mazda, the question is where did you get it from? haha I know this might not be their fault but the car also had major issues, and it was brand new. They were horrible at gettign appointments and did not want to take accountability for the vehicle. The corporate sde of Wayne is terrible as well and they take no action in helping customers, the people who drive and support the company. Bottom line, please use caution when going to dealerships. this by far is the worst dealership I have ever been to and will never go here again. If you guys need more information please feel free to reach out to me. Noone at my company, family, or friends will ever use this dealership again! More

Excellent customer service. Willy was a pleasure to work with and very knowledgeable about the car I was buying. I was given the price I was looking for with no "haggling". I was treated with respect. The with and very knowledgeable about the car I was buying. I was given the price I was looking for with no "haggling". I was treated with respect. The staff had me in and out of there in 4 hours with a new car. More

Everyone at the dealership was very helpfull and went the extra step to address my concerns,expectations and arriving to a lease payment I could afford for the car I wanted. I was given a test drive and offe extra step to address my concerns,expectations and arriving to a lease payment I could afford for the car I wanted. I was given a test drive and offered a snack and beverage. The sales rep. even setup my cellular to BlueTooth. The car was given to me sparkling clean and with a full tank of gas. More

I WISH ALL DEALERS WERE LIKE THIS ONE!!!! Best price and best customer care when it comes to buying a new car. I bought a new Mazda6 and I am very happy I did. Mo the salesman was very helpful. Happy to rec best customer care when it comes to buying a new car. I bought a new Mazda6 and I am very happy I did. Mo the salesman was very helpful. Happy to recommend the dealership. Cannot comment on service dept yet, because the car is brand new. More

My wife and I came in to lease a new vehicle and turn in our 2008 CX-7. We met with Diana and she introduced us to Mo Razavi who became our salesman. Mo turned out to be a 10 1/2 on a scale from 1-10.He was our 2008 CX-7. We met with Diana and she introduced us to Mo Razavi who became our salesman. Mo turned out to be a 10 1/2 on a scale from 1-10.He was very pleasant and helpfull in our decision to lease a new CX-9. He has an excellent personality and was instrucmental in our decision. Everyone else we talked to at the dealership was friendly. We were very satisfied with our CX-7 and we hope that our CX-9 is just as good. We would gladly reccomend Mo Razavi and the dealership. More