Wayne Mazda

Bad customer service, inquired online about a pre-owned, Randy called me back and gave me an appointment, the person wasn't there (Randy) when i arrived on time and i was told that the car was sold yesterda Randy called me back and gave me an appointment, the person wasn't there (Randy) when i arrived on time and i was told that the car was sold yesterday!!!! met with "ASH" with his poor customer service and sales skills, he didn't even care to offer similar vehicle or anything, spoke to his manager "George", he doesn't even want to hear anything over the phone , and he even said I do understand if you'll leave a bad review!! just to get rid of me and not even apologizing!! rude people and bad service!!! More

This dealership promised on the phone that they could offer me a new car at the price of a 2008 used car because it was the end of the month and salesmen need to make their figures. The salesman, Geo offer me a new car at the price of a 2008 used car because it was the end of the month and salesmen need to make their figures. The salesman, George Nealis, knew exactly that he was sending us on a 2-hour car drive since he sent us an itinerary to get from our home to the dealership. And yet, he made this disgusting promise just to get us through the door. Of course when arriving there, everyone there played stupid, moved a lot of air to express surprise and said there was no way they could this. But of course they could sell me that same car at $5k more… I am sick to my stomach when I think of what it takes to be those people. Stay away, run, don't go there. More

I went to this dealer looking for a new 2011 Mazda 3. My sales guy, Julian, showed me all the different model options and I was able to test drive the car without any pressure to buy. They worked with me o sales guy, Julian, showed me all the different model options and I was able to test drive the car without any pressure to buy. They worked with me on pricing options and were very helpful and understanding. It was a pleasant experience, which I've never had in the past when buying a car. More

I had no credit record, because I'm from Canada, and everybody at Wayne Mazda did the impossible to get me a loan. Mark Harding was great, and kept me inform of all the steps of the deal. They were very everybody at Wayne Mazda did the impossible to get me a loan. Mark Harding was great, and kept me inform of all the steps of the deal. They were very nice and accomodating. Thank you to all the team. More

I've just moved to the USA with my job and so needed to find a car. My company has a staff deal with Mazda which got me to check them out in the first place, but right from my first step into the dealershi find a car. My company has a staff deal with Mazda which got me to check them out in the first place, but right from my first step into the dealership they treated me great (much better than the other dealerships I also visited) and were extremely patient as I got to grips with how things worked in the US. They never did a 'hard sell" on me - instead they helped work out what my real needs were and then structured a deal that fit my needs. As a new immigrant my situation was not straightforward but they always worked to find a solution and I'm now the proud owner of a new CX9. Jason Spanarelli was my main contact day to day and he was excellent throughout, supported by Kevin Hayes who helped work out the best way to finance things given my lack of credit history in the US. I really can't recommend them highly enough (and I don't often say that!) ... and if they offered AWD on the Mazda 6 they'd have made 2 sales not one! More

Cosmo was excellent. He was knowledgeable, courteous and very helpful. I would recommend him and the dealership. I would be a repeat customer of Cosmo. very helpful. I would recommend him and the dealership. I would be a repeat customer of Cosmo. More

Cosimo and Julain were very helpful and friendly. Julian went out of his way to get the paperwork done quickly and helped made the experience quite pleasant. went out of his way to get the paperwork done quickly and helped made the experience quite pleasant. More

I started my search on line and the response was timely. I started my search on line and the response was timely. When I went to the dealership I was greeted quickly and in a pleasant manner. We agreed I started my search on line and the response was timely. When I went to the dealership I was greeted quickly and in a pleasant manner. We agreed a price and I was offered all the promotional options. I wanted my husband to come back and see the car so I said I would be back the following day, but that day I had a family issue and was unable to come in. When I did returned a week later my original deal was honored. I appreciated the patience and the concern that was expressed. We came in on a Saturday and did have to wait a while because my salesman happened to be with another customer. We actually ended up being there a little longer than I would have liked, but we finalized everything and I took my car home. More

Julian has great work ethics reflected by his honest dealings with us. He is very professional, even going beyond his time and capacity to accommodate us and make this buying experience a great one. Eve dealings with us. He is very professional, even going beyond his time and capacity to accommodate us and make this buying experience a great one. Even if it's not yet time to replace our present car, if Julian will be our salesperson again, we definitely will come back to Wayne Mazda.-Marvin and Jennifer of Allentown, PA More

Salesperson Ron Wood did not know anything about the car we were interested in. We knew more about it than he did. We were there for more than 5 hours the first night, only to leave after 11 pm with the car we were interested in. We knew more about it than he did. We were there for more than 5 hours the first night, only to leave after 11 pm with the car. Ron and the finance person knew what we put as a down payment, and what our monthly payment was to be. We signed a few papers with those numbers. Ron said he would call us in a few days to get the rest of the papers done. After 1 week, and I had to call them, the papers were ready for us to sign. We set up a time with Ron and the finance department. When we arrived, they told us to have a seat. We waited about 45 minutes, before they brought us to talk to finance. The woman helping us told us the payment went up, just a little, from what we originally agreed. She told us it wouldnt be a problem tho. After more waiting, we were brought into the womans office. We asked her what the monthly payment was going to be a she just kept saying, "just a little more than what you wanted. but dont worry, it will be fine." When she finally did tell us what it was, we were pretty mad. It was more than 20 dollars than what we agreed (not to mention, that we agreed to pay more than 60 dollars a month from my trade in car). So 20 bucks is more than we wanted. After arguing with her, she brought in Chris from finance. He tried to tell us that he couldnt get us approved for the lower payment. After fighting with him, we were ready to leave without the new car. We told him that this was disrespectful for waiting a FULL week, before ANYONE from the dealer couldnt call us just to let us know what was going on with the finance department. We felt we were being pushed into something we didnt want. Now, we had the car, and entire week, before we signed the rest of the paperwork, at a different price. We finally left, after about 4 more hours, with the car, and a monthly payment we could afford. We were upset that no one could give us a call, just to let us know, instead of us being blindsided when we got there. Not to mention, a huge waste of our time sitting there waiting, both times. Lastly, about 3 days before my temp plates were to expire, I called to find out when my new plates would be in. The girl answering the phone said they had been in. Another time they didnt care to call us. More