Wayne Mazda

Without a doubt the worst car buying experience I've ever had. We purchased a cx-5 back in June, they told us it should arrive within 2 weeks, 2 weeks come and go and we never heard anything from them. We st had. We purchased a cx-5 back in June, they told us it should arrive within 2 weeks, 2 weeks come and go and we never heard anything from them. We start calling them and they always seem to be busy or out and never return our calls. We escalate to Mazda USA customer service and then the sales manager has the nerve to yell at my wife for "dragging his sales mans name through the mud". After speaking with other dealerships and sales managers about this, they all said this should never have happened and they would have immediately fired whoever gave them the ok to sell a car they had no idea when would arrive. In the end we had no choice but to purchase a different cx-5 because they were unable to tell us when the one we wanted would arrive. We would have gone somewhere else but they had our "non-refundable deposit". When the plates came in the lady at the front desk asks us to check everything over to makesure its correct. turns out the apartment # was wrong, she said she couldnt fix it and that we had to go to the DMV.... Service wasn't much better, we had one tire that was slowly losing air pressure and setting off the tire pressure alarm, the guy in the service department was rude and tried to make it seem like we didn't know what we were talking about. Come to find out they over inflated the tires by 5 psi. We now take it to Ramsey Mazda for all service, customer service is 100% better, even had them remove the Wayne Mazda badges from the car and replace with Ramsey Mazda as it pisses me off every time I see that name. They have a large selection of mazdas but its not worth it, other dealers can pull from other local dealers in a short amount of time. Check the BBB rating More

We were very impressed with Paul Lepasana as he was courteous, informative and patient with us. He listened to everything we said and researched some pricing we found on line in order to give us a fai courteous, informative and patient with us. He listened to everything we said and researched some pricing we found on line in order to give us a fair price on a used SUV. We would highly recommend Paul. Thanks ! More

To buy the next vehicle, the first place where I would prefer to buy is Wayne Mazda, not only based on my previous great experience with Wayne Mazda, but also they always want to do the best with their cu prefer to buy is Wayne Mazda, not only based on my previous great experience with Wayne Mazda, but also they always want to do the best with their customers. During the communication with the salesman (Ron Wood), I was feel so comfortable to deal with him. He is so friendly and professional. The Wayne Mazda really pay attention to their customers, that is because they respect to the customers. I will strongly recommend Wayne Mazda to anyone if they plan to buy their next car. Mao-wen Weng, Harriman, NY 10926 10-23-2012 More

Chris Wells and Wayne Mazda delighted me with the smoothest and quickest experience I've had in a dealership to date. I explained to Chris exactly what I was trying to accomplish and the first offer smoothest and quickest experience I've had in a dealership to date. I explained to Chris exactly what I was trying to accomplish and the first offer he brought back was exactly that. The paperwork and new car were prepared promptly. Chris gave a thorough explanation of all the paperwork, manuals, and features in the new car. Congratulations to Chris and Wayne Mazda on a job well done. More

I came into Wayne Mazda without a clear plan in mind as to which car I was willing/able to purchase at the time. Mike took his time to show me multiple cars, price them out, and work with me to get the be to which car I was willing/able to purchase at the time. Mike took his time to show me multiple cars, price them out, and work with me to get the best deal possible for the vehicle I ended up purchasing. Mike is not the typical car salesman that you envision but rather a helpful guide through the car buying experience. I would recommend Mike and Wayne Mazda to any friends or family who are looking to purchase a car in the future. Thanks for a great experience Mike! More

Both Robert And Michael helped us to have an easy pleasant perchase! They gave us all the info we needed and were very hands on it was a pleaser dealing with them! pleasant perchase! They gave us all the info we needed and were very hands on it was a pleaser dealing with them! More

David Olson was very friendly from the start and was very low key without putting a lot of pressure on me. On the test drive he was pretty quiet unless I asked questions, which was good because there were no low key without putting a lot of pressure on me. On the test drive he was pretty quiet unless I asked questions, which was good because there were no distractions as I was getting used to a car I'd never driven before. He made the whole sales/trade in negotiation part pretty easy. Since I was financing through my own bank, I had to leave the dealership for a while, but he made sure to get all the paperwork in order so I didn't have to wait forever once I returned. He even called my insurance company to change over my insurance to the new vehicle. I'd definitely recommend asking for David if you're in the market for a Mazda. They had an enormous selection and I was able to get exactly the CX-5 that I was looking for. Love the car and I would not hesitate to buy from here again. More

Michael Superti went above and beyond to help me find the car I wanted and needed. I walked him all over the lot more than once and after my selection the next day I changed my mind on color of the interior car I wanted and needed. I walked him all over the lot more than once and after my selection the next day I changed my mind on color of the interior and exterior, it was no problem to him and he expedited the prepping while I waited. He is a true professional and Wayne Mazda is lucky to have him in the dealership.Extremely polite and not pushy at all. When you go in ask for Michael Superti to help you, you won't be disappointed! Thanks Again, Mike!!! More

Paul was very helpful when picking out which used car to purchase. He was extremely friendly and was very knowledgeable. He definatley went above and beyond. I would recommend him to a friend buying a car. purchase. He was extremely friendly and was very knowledgeable. He definatley went above and beyond. I would recommend him to a friend buying a car. More

We were looking for a new family vehicle with a rough idea of what what we wanted. Chris Wells made (what I thought was going to be a very laborious effort) a very pleasant experience. Chris isn't just idea of what what we wanted. Chris Wells made (what I thought was going to be a very laborious effort) a very pleasant experience. Chris isn't just a sales rep., he is a student of his product (and others). With that being said, Chris invested most of his time "consulting". As a result, the decision-making became easy. Thank you Chris, and thank you Wayne Mazda. More