Wayne Mazda

I had a horrible experience with Samantha Weis over the phone. It started via email with a quote that was very hard to understand because it was in a paragraph format. When I called to clarify the quote, phone. It started via email with a quote that was very hard to understand because it was in a paragraph format. When I called to clarify the quote, I found out it wasn’t even for the car that I was requesting because they sold that car. When I asked her to quote me on the correct car I was told they didn’t have any Mazda 3 sports but yet when I looked on line they showed them available. I tried to point this out so they could update their site and not mislead the customer but instead she snapped at me and in a very rude tone repeated that they did not have that car available. I then told her she didn’t need to be rude that I was just trying to point out that whoever is in charge of the website needs to update it. I then concluded by telling her I would not be doing business with them. It was very upsetting to have this experience because Wayne Mazda was on the top of our list and the first dealership we were going to visit. Instead we went to Crystal Mazda in Greenbrook, NJ. Crystal Mazda is the place to go if you’re in the market for a Mazda. HANDS DOWN they will give you the BEST car purchase experience. We worked with Bill Hamilton, he’s genuinely nice and will take care of you. More

Marlon did a great job he was very informative and went over all my options both lease and finance. Was not your typical car salesman. I would recommend him to my family and friends. over all my options both lease and finance. Was not your typical car salesman. I would recommend him to my family and friends. More

Raul was great. He understood exactly what I wanted and provide me with all the options that worked best for me. I feel I made a good purchase and my introduction into the Mazda brand has been a delightful provide me with all the options that worked best for me. I feel I made a good purchase and my introduction into the Mazda brand has been a delightful experience. Junior also assisted me and made the regular process of paperwork easy to understand and not tedious . More

I've always bought my Mazdas from this dealership because they have a very large selection and the employees are always friendly and professional. They make you feel at home when you are there. because they have a very large selection and the employees are always friendly and professional. They make you feel at home when you are there. More

Raul was great, very attentive, even after the purchase. He paid attention to my needs both during the purchase process and afterwards, as I learned about the ins and outs of the vehicle. Price negotiation He paid attention to my needs both during the purchase process and afterwards, as I learned about the ins and outs of the vehicle. Price negotiations were simple, too. The dealership was clean and very well attended to. Service folks for a brief follow-up visit were attentive and professional and compassionate to my schedule needs. Even Bernadetter from the credit department was helpful and suggestive, in a good way. More

The greeter was very pleasant and concerned about finding a salesman A.S.A.P! Raul was very helpful explaining the features of the car. a salesman A.S.A.P! Raul was very helpful explaining the features of the car. More

An unapologetic bait and switch shop. Called them ahead of time to confirm that my Truecar price certificate would be honored. Salesman Mike Ventura confirmed it to me after purportedly checking with his of time to confirm that my Truecar price certificate would be honored. Salesman Mike Ventura confirmed it to me after purportedly checking with his manager. When I arrived one hour later, they declined to honor the certificate, jacking up the price by $800 and adding a supposedly mandatory etching charge for all US bound Mazdas. The latter claim was subsequently refuted by several Mazda dealers contacted. Needless to say I walked out. I would rather pay more at another dealer than deal with these shysters. More

We bought our new CX-9 through Wayne Mazda's internet sales department. They gave us an excellent price from the start, without any haggling. When we went into the dealership, they turned us over to a sales department. They gave us an excellent price from the start, without any haggling. When we went into the dealership, they turned us over to a sales person, who just helped us complete the paperwork - no attempt to up-sell or change the price. Ash, our sales person, was very good with follow-up and keeping us informed of when our vehicle would be in. Overall, a very nice experience. I highly recommend this dealership for anyone who wants to buy a new Mazda without a lot of sales pressure or haggling. More

Raul Almeida is a fair and honest salesman. He made sure my needs were addressed and was willing to go extra mile to make sure our deal got done. Thank you very much Raul. Also, the service departmen my needs were addressed and was willing to go extra mile to make sure our deal got done. Thank you very much Raul. Also, the service department is very flexible and a pleasure to work with. In particular, Alex Maltez is a quality employee. More

I recently bought a new Mazda 3 Hatchback from Thomas Johnson at Wayne Mazda. He was an excellent sales rep to work with. Thomas was incredibly friendly and informative about the vehicles, and he was wil Johnson at Wayne Mazda. He was an excellent sales rep to work with. Thomas was incredibly friendly and informative about the vehicles, and he was willing to ask his supervisors or look up answers that he did not readily know, rather than just make up responses like I've experienced at other dealers. When I went to Wayne Mazda, I was torn between the Mazda 3 Hatchback and the Hyundai Elantra GT Hatchback. I had already test drove both vehicles. Not only did Thomas take me on a longer test drive with the Mazda 3, but he even let me drive to the Hyundai dealership up the street and took me on a test drive in the Elantra GT so that I could compare the vehicles back to back. He must have an incredible amount of confidence in Mazda to accompany me on a test drive with the competition. On both test drives, he was very congenial and had great social skills. I never encountered the awkwardly disconnected small talk that I've experiences with many other sales reps. In the end I did end up purchasing the Mazda 3. Negotiations were somewhat tedious with the back-and-forth "let me check with my boss" on each price point, but it was nothing more than you would get at any other dealership. I ended up purchasing the exact car I wanted for less than MSRP, Fair Purchase Price, and Dealer Invoice. I got an excellent deal, especially since the car needed to be shipped in from another dealership (it was not in Wayne Mazda's dealer inventory). I worked with Junior Ortiz on filling out the final paperwork and checking on warranties. I was able to negotiate down on the extended warranty to get an excellent deal. Junior was very good to work with, making sure to explain every document I had to sign. I never felt like I was being taken advantage of or signing something I did not understand. Overall, I definitely liked my experience at Wayne Mazda. Thomas was a wonderful sales rep to work with. He added little touches that really made this a great car buying experience. He mailed a hand-written thank you letter after our initial test drive (which had a huge impact on my buying decision) and continues to check on me and my car even months after the purchase. As an added touch, he would always play some type of Mazda video on his iPad or let me play around on the website when he had to leave his desk to talk to his supervisor or get the test drive car ready; it was a nice way to increase my patience when waiting at a car dealership. His service is the reason why I am taking so much time for this review, and I would definitely recommend Thomas Johnson to any future Mazda customers. More