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Wayne Mazda

Wayne, NJ

4.9
3,913 Reviews
If you want selection, Wayne Mazda’s the place to look first. Here at Wayne Mazda of the New York metropolitan area is the best Mazda dealership around. With a huge inventory selection we have the ability to stock more cars than any other central Newark Mazda dealer. With new arrivals daily, you are bound to find just what you are looking for here at our dealership. Our huge selection changes daily so give us an opportunity to make you a customer for life!!! Our no-nonsense way of selling vehicles is what our customers and every Mazda customer wants. Whether you are looking for New Mazda6, Mazda CX-5, Mazda CX-30 or Mazda CX-3, we want to be your first option amongst all of Mazda dealers. We specialize in New and Used Mazda Cars, Trucks, and SUVs in New York, but we have other departments that help to make us unique. Our New York Used Cars department sells our certified Mazda’s plus much more. Our New York New and Used Car Loans department will help make arranging financing and protecting your investment a one stop solution. If you need servicing or parts, our New York Mazda Service and Parts department can meet your vehicle maintenance and repair needs.
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1244 NJ-23

Wayne, NJ

07470

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Showing 3,913 reviews

July 04, 2013

I was very pleased with all the attention given by Mr.Almeida. He was very helpful and patient showing me the cars and asking all my questions. We agreed on a price that was convenient to me and was v More

by Portocarrerok
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Almeida
July 04, 2013

We did not intend on buying a car when we walked in, but Mike was kind, explained all the features of the car and generally made us feel comfortable without the usual full-pressure situation when at a car d More

by shellyd2323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ventura
July 04, 2013

Loved this dealer!!! And Thank you soooo muchhh Thomas! for the GREAT and BEST service provided to me and my wife! We really loved the experience with you guys! :-) More

by Juliocampos19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Johnson
July 01, 2013

My husband and I were very satisfied with the service provided by our salesman, Marc Roy. It was unlike any other car purchasing experience we have had in the past. Marc and Wayne Mazda were able to acc More

by AmieLenore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Roy
June 23, 2013

Raul is great! Very friendly, professional and knowledgeable! We got the car we wanted at the price we wanted! He even followed up with a phone call to assure we were happy with the car! He is More

by Sharper37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Almeida
June 22, 2013

Courteous, low-keyed service. Different package options were clearly discussed. Salesman was friendly and very knowledgeable, and made the purchase process very easy. I would highly recommend this dealer More

by makemineamazda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 22, 2013

Recently I experienced a classic bait and switch sales tactic with Wayne Mazda. (As internet sales manager Robert Kawczak called it 'innocent mistake'). See for yourself. I was given an e-quote to lease M More

by Igor07649
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Robert Kawczak
Jun 22, 2013 -

Wayne Mazda responded

Hi We spoke about this matter when you visited the delaership last week. Your accusations have no merit.... I can't fire staff everytime they make a mistake.. No one would ever keep a job if that was situation.. Here is how our process works.. She sent in a price request and Diana respond to your regarding a 2014 MAzda 6. Diana asked me to work up a lease price for you.. I gave you a price based on 2k down plus tax and fees.. All our prices are based on plus tax and DMV fees... That is how all lease programs are promoted.. Every promotion that you see on TV, Newspaper and Online is always plus tax and fees.. Our lease quote process is no different than any other automotive brand. It's truly unfortunate that Diana swayed from the process... I belive that this issue could have been avoided if you had only taken a few minutes of your time and spoken to Diana. I could not find and phone conversations between you and her in my CRM. .. I personally belive that it's much better to talk to someone over the phone than via email... Diana must respond to FIFTY emails each day.. A message can get lost and sometimes go with out a response.. This will certainly avoid any misunderstandings. Thanks Robert 973-646-0313

Jun 23, 2013 -

Igor07649 responded

Robert, You response have couple issues: 1. Diana did a fantastic job and I was never implying that she needs to be fire a blamed for the issue. 2. Diana, could not sway from the process because I specifically asked parameters of the lease - no down payment, paying taxes and fees. 3. You still do not want to assume any blame yourself! This is the biggest issue. 4. Lastly I spoke with Diana over the phone before my business trip. Regards, Igor

June 16, 2013

We have purchased 3 Mazda's previously with this dealership. I saw the new Mazda 6 on tv and thought it was a great looking car. I went in on a Tuesday night without my husband. I was directed to Ma More

by bsl512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Roy
June 16, 2013

Excellent service and atmosphere within the dealer. Excellent service and atmosphere within the dealer. Attention was nice. Cars have to choose the one you like. Guide you when you make a desicion. More

by Loisdubrosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Almeida
June 15, 2013

Feel scammed. Ended up paying more than the sticker price even with a trade and down payment thanks to all their hidden fees. Love the car, but wish I had listened to my gut (and other reviewers) and purchas More

by Asmiles574
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe
Jun 15, 2013 -

Wayne Mazda responded

hope you are enjoying your new car. PLease call Joe if you have any questions regarding the car. I am not sure what you mean about paying more than MSRP for the car... Has far as the fees .. that you call hidden fees. These fees are NOT HIDDEN .... They are printed an the Sales Order in bold... This is the same sales order that that you reviewed BEFORE YOU SIGNED IT. All dealers have similar fees... Which I am sure you aware of. You calling these fees HIDDEN is completely false and unjustified. You are free to call me about this matter.. 973-646-0313 Robert Kawczak --------------------------------------------------------------------------------

Jun 16, 2013 -

Asmiles574 responded

The fees were NOT disclosed until after I was there for 6 hours, until after the new car was already added to my insurance, until after all of the other papers were signed. The very last paper I signed was the loan paperwork that listed the fees. I was not told there would be a fee for etching the window...that was never disclosed to me until after it was done. My loan amount is higher than the price of the car and I had a trade and a down payment. It just doesn't add up! I was quoted a much lower monthly payment for the same vehicle at another dealer...but after so many hours there I was apparently to exhausted to think straight

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