Wayne Mazda

An unapologetic bait and switch shop. Called them ahead of time to confirm that my Truecar price certificate would be honored. Salesman Mike Ventura confirmed it to me after purportedly checking with his of time to confirm that my Truecar price certificate would be honored. Salesman Mike Ventura confirmed it to me after purportedly checking with his manager. When I arrived one hour later, they declined to honor the certificate, jacking up the price by $800 and adding a supposedly mandatory etching charge for all US bound Mazdas. The latter claim was subsequently refuted by several Mazda dealers contacted. Needless to say I walked out. I would rather pay more at another dealer than deal with these shysters. More

We bought our new CX-9 through Wayne Mazda's internet sales department. They gave us an excellent price from the start, without any haggling. When we went into the dealership, they turned us over to a sales department. They gave us an excellent price from the start, without any haggling. When we went into the dealership, they turned us over to a sales person, who just helped us complete the paperwork - no attempt to up-sell or change the price. Ash, our sales person, was very good with follow-up and keeping us informed of when our vehicle would be in. Overall, a very nice experience. I highly recommend this dealership for anyone who wants to buy a new Mazda without a lot of sales pressure or haggling. More

Raul Almeida is a fair and honest salesman. He made sure my needs were addressed and was willing to go extra mile to make sure our deal got done. Thank you very much Raul. Also, the service departmen my needs were addressed and was willing to go extra mile to make sure our deal got done. Thank you very much Raul. Also, the service department is very flexible and a pleasure to work with. In particular, Alex Maltez is a quality employee. More

I recently bought a new Mazda 3 Hatchback from Thomas Johnson at Wayne Mazda. He was an excellent sales rep to work with. Thomas was incredibly friendly and informative about the vehicles, and he was wil Johnson at Wayne Mazda. He was an excellent sales rep to work with. Thomas was incredibly friendly and informative about the vehicles, and he was willing to ask his supervisors or look up answers that he did not readily know, rather than just make up responses like I've experienced at other dealers. When I went to Wayne Mazda, I was torn between the Mazda 3 Hatchback and the Hyundai Elantra GT Hatchback. I had already test drove both vehicles. Not only did Thomas take me on a longer test drive with the Mazda 3, but he even let me drive to the Hyundai dealership up the street and took me on a test drive in the Elantra GT so that I could compare the vehicles back to back. He must have an incredible amount of confidence in Mazda to accompany me on a test drive with the competition. On both test drives, he was very congenial and had great social skills. I never encountered the awkwardly disconnected small talk that I've experiences with many other sales reps. In the end I did end up purchasing the Mazda 3. Negotiations were somewhat tedious with the back-and-forth "let me check with my boss" on each price point, but it was nothing more than you would get at any other dealership. I ended up purchasing the exact car I wanted for less than MSRP, Fair Purchase Price, and Dealer Invoice. I got an excellent deal, especially since the car needed to be shipped in from another dealership (it was not in Wayne Mazda's dealer inventory). I worked with Junior Ortiz on filling out the final paperwork and checking on warranties. I was able to negotiate down on the extended warranty to get an excellent deal. Junior was very good to work with, making sure to explain every document I had to sign. I never felt like I was being taken advantage of or signing something I did not understand. Overall, I definitely liked my experience at Wayne Mazda. Thomas was a wonderful sales rep to work with. He added little touches that really made this a great car buying experience. He mailed a hand-written thank you letter after our initial test drive (which had a huge impact on my buying decision) and continues to check on me and my car even months after the purchase. As an added touch, he would always play some type of Mazda video on his iPad or let me play around on the website when he had to leave his desk to talk to his supervisor or get the test drive car ready; it was a nice way to increase my patience when waiting at a car dealership. His service is the reason why I am taking so much time for this review, and I would definitely recommend Thomas Johnson to any future Mazda customers. More

Raul was courteous, professional and knowledgeable. He was helpful in identifying the appropriate car for us based on the options we were seeking. He facilitated for us a good price, good rate and enable was helpful in identifying the appropriate car for us based on the options we were seeking. He facilitated for us a good price, good rate and enabled us to drive home with the car that we liked. Thank you Raul! More

Although starting off I was very apprehensive of purchasing a new car, I want to say that working with Mike it became a very happy and easy process. I has my eyes on the CX-9 and that car only. I t purchasing a new car, I want to say that working with Mike it became a very happy and easy process. I has my eyes on the CX-9 and that car only. I told him what I wanted what I had in terms of downpayment and also who I preferred to work with for financing options. He never once told me that these things I requested couldn't be done. I really could appreciate that. Overall the experience was great, and I would def recommend this dealership. Everyone there was very pleasant, and welcoming. More

Buying a new car is usually a very annoying process but going to Wayne Mazda and having Raul Almeida as my sales associate was a very pleasant experience. Mr. Almeida was very professional and got the job going to Wayne Mazda and having Raul Almeida as my sales associate was a very pleasant experience. Mr. Almeida was very professional and got the job done correctly and quickly. More

Mike promised that he would work with us to get us a deal consistent with what we wanted and he kept his promise. It was refreshing to deal with someone who listened to what we wanted and presented us with consistent with what we wanted and he kept his promise. It was refreshing to deal with someone who listened to what we wanted and presented us with options consistent therewith, rather than pressing us just to make a sale. Mike is a good guy and we would recommend him to anyone looking for a vehicle. More

We visited Wayne Mazda for the first time in search of a safe vehicle for our college bound daughter. while we we checking out their extensive inventory we met a service technician who was extremely helpful safe vehicle for our college bound daughter. while we we checking out their extensive inventory we met a service technician who was extremely helpful in locating the vehicles we were interested in. He was quite knowledgable about the Mazda line up. In the show room we met Raul Almeida who pointed out the many features that the Mazda CX-5 had to offer. after a test drive and some financial negotiating we chose a sporty metallic black CX-5. Thanks Raul!! More

This was my first lease so I had plenty of questions. Raul was very knowledgeable about the process and about Mazda cars. If he didn't know an answer, he found out for me. Raul's main concern was my get Raul was very knowledgeable about the process and about Mazda cars. If he didn't know an answer, he found out for me. Raul's main concern was my getting what I wanted and he ensured I was happy with the vehicle I leased. The finance people and everyone else at this dealership were extremely courteous, pleasant and nice to work with. More