Wayne Mazda

They were friendly, efficient and honest. Great pricing They were friendly, efficient and honest. Great pricing was icing on the cake. I would recommend anyone in the Tri-State area to Tri them out.. Als They were friendly, efficient and honest. Great pricing was icing on the cake. I would recommend anyone in the Tri-State area to Tri them out.. Also Tri Wayne Mazda.... More

I was greeted by our salesman, Phil Guo, quickly. He was attentive, friendly and very personable. He made the experience much more comfortable and I felt like he was honest and genuine. He didn't make me fe attentive, friendly and very personable. He made the experience much more comfortable and I felt like he was honest and genuine. He didn't make me feel like I was just another customer, and he helped me get the best price for the car. He was the opposite of the pushy salesmen you typically encounter at car dealerships; I would recommend this dealership to anyone, especially if Phil Guo is the one helping you out! Satisfied customer, Katrina More

Phil Guo listened to what I was looking for in a vehicle and helped me find the right car for me. I was straightforward with Phil from the start that I would not abide a high-pressure car buying experience. and helped me find the right car for me. I was straightforward with Phil from the start that I would not abide a high-pressure car buying experience. He treated me with respect throughout, was knowledgeable about Mazdas and the car buying process, and at no time did I feel pressured or hassled while working with Phil. Phil was friendly, pleasant, returned calls in a timely way and kept me informed when there was a delay in obtaining the car I wanted. In the end he was able to get exactly the vehicle I wanted. I would recommend Phil and would work with him again next time I am car-shopping. More

I brought my 2006 Mazda3 in to be serviced on Friday 12/20/13. I brought my car in because it wasn't starting- luckily Triple A was able to jump start it and I drove it myself to Wayne Mazda around 10AM 12/20/13. I brought my car in because it wasn't starting- luckily Triple A was able to jump start it and I drove it myself to Wayne Mazda around 10AM. When I arrived I was checked in and the person checking me in indicated areas on my car that had any dents or scratches by circling those areas on a picture of a car. I then looked over the paperwork and signed the paper. I went inside and was introduced to Alex who would be working with me that day. I explained the issue of my car not starting and that I was dropping it off and would be back when it was done later that day. Around 1PM I received a phone call from Alex regarding my vehicle. They were able to locate the problem and had the materials to fix it. He gave me the quote and also told me they also recommend I replace my rear lateral links and have a wheel alignment based on the "full circle inspection" they performed. At about 4:15 I called to see when my car would be ready and they said 10 mins. I arrived back at Wayne Mazda at about 4:45pm. My car was waiting in a spot outside the service center. I went in, paid my bill and got in my car. Immediately, without even starting my car, I noticed a 12-14 inch crack in the bottom left corner of the windshield. I went back inside and informed Alex about the crack in my windshield. He came out to look at it. He went back in to find the service manager Steve. Alex told me Steve was no longer there for the day and that no crack was indicated on my check in sheet so he would have Steve call me first thing in the morning. Around 9:35AM on Saturday 12/21/13 I called Wayne Mazda. I spoke with Alex who said he informed Steve of the situation and also that he spoke with the mechanic who worked on my car. Alex said the mechanic stated he saw the crack as soon as he began working on my car. Alex then said they were not responsible for the crack because there was a previous "rock chip" in my windshield that must have expanded to a 12-14 inch crack because of the "hot and cold throughout the day". I wanted to speak with Steve the manager regarding the matter so I was transferred to his answering machine where I left a message. At 3:20PM I received a phone call from Steve. I explained to him that I did not arrive at Wayne Mazda with a crack in my windshield and it was not indicated on my check-in paper. However, when I picked my car up there was a large crack in my windshield. In fact, on my Full Circle Inspection Report Card the line stating "Windshield for cracks, chips and pitting" was checked Green for OK. Steve was immediately rude and defensive. He again stated his mechanic saw the crack as soon as he started working on the car. He said there was a rock chip in the windshield that must have expanded in the time the car was being serviced. I asked if it was possible something from the garage chipped my windshield or cracked my windshield and he said "No". I said perhaps when it was driven around the lot and he said "Your car wasn't driven". He wouldn't even consider the possibility that the crack was not there when I brought my car in to be serviced and was there when I picked it up was their responsibility. He took no accountability for the cracked windshield. At this point my husband looked at the crack for the first time and was shocked at how large and noticeable it was. He got on the phone with Steve and asked him at the very least, why did no one call me to say to me "You have a large crack in your windshield - would you like us to fix it since you're car is being serviced". Especially since the mechanic allegedly saw this crack as soon as he began work on my car. Especially since they were very willing to tell me about $400+ worth of other issues like rear lateral links. His response was "I don't know". My husband continued with Steve saying "Just to clarify, the check-in documentation states there was no chip or crack in the windshield, the inspection report card states there was no crack or chip in the windshield however you're unwilling to take any accountability for the 12-14 inch crack that now exists in the windshield that mysteriously appeared in the 7 hours the car was in your shop?" Steve stated "we did not crack the windshield". My husband asked if he had proof they did not crack the windshield, did he have proof this alleged rock chip was there prior to my car arriving to be serviced. Was it indicated anywhere that there was a chip in the windshield when the car arrived? To which Steve replied "No". The conversation grew more frustrating as Steve continued to be unwilling to take any accountability for the windshield crack. The only solution he offered was to bring the car back in to be looked at so they would determine if the cause of the crack was a rock chip. It was obvious to me they would not take responsibility for the crack and I was reluctant to take the 20-30 min drive only to be told it would be $350 to repair my windshield (I had asked Steve the cost of repairing the windshield earlier in the conversation and this is what he quoted me). My husband was appalled at how Steve handled the situation. He was incredibly bad-mannered, brusque and defensive. He offered no sort of apology or amicable solution. My husband asked to speak to his superior and apparently there is no one superior. My husband called the showroom to see if he could speak to an owner of the dealership to file a complaint against the service department and he was twice redirected to the service department. Finally he asked the woman who answered "Who can I speak to that is not in the service department to file a complaint against the service department" and she said "Our service manager, Steve". I am incredibly disappointed in Wayne Mazda's service department. I have spent well over $1000 in their service department in the past 6 months alone. My car is a bit older, but it has relatively low mileage and I love it so I plan on keeping it for as long as possible. As such, I recognize that repairs will be necessary over the next few years and I will certainly NOT be bringing my car to Wayne Mazda any longer. Similarly, when the time comes for me or my husband to purchase our next vehicles - we will definitely NOT be looking at Wayne Mazda. I am willing to accept the fact that a chip may have been present prior to my taking the car in to be serviced. However, ALL the paperwork I have supports the fact that there was no chip or crack at ALL. Yet somehow the mechanic was very aware of this crack and I was never even told about it. Given this, I expected much better customer service from Wayne Mazda. Instead, I was made to feel foolish and insignificant. I do NOT recommend this service department for even the smallest of issues including an oil change. More

Phil did an amazing job to let us get the car, we are very happy with it now. I've had it for 4 months and am extremely happy with it. very happy with it now. I've had it for 4 months and am extremely happy with it. More

Like most people, I did considerable research online to find the best car for the best price that met our needs. I wanted a car that was reliable, fuel efficient, looked good and was actually fun to drive. find the best car for the best price that met our needs. I wanted a car that was reliable, fuel efficient, looked good and was actually fun to drive. The answer was the Mazda 6 Grand Touring edition, in a smokin' red hot color. I chose Wayne Mazda for the simple reason that they were the closest dealership to my house. I went there armed with data and an e-quote from Diana, their Internet Manager, but was expecting the usually headaches and gamesmanship. I met Ash Choudhury, he was professional, helpful, patient with my many questions and never pressured me. We took a a nice test drive where I was able to get a good sense of how the car handled...wonderfully...Negotiations over price were handled professionally and I got a really good deal on a great car. More

My wife and I found errors in our paper work after driving off the parking lot. We believe the errors were made intentional upon bringing this issue their attention.This is the worst customer experien driving off the parking lot. We believe the errors were made intentional upon bringing this issue their attention.This is the worst customer experience we have ever experienced... Stay away from the dealer! More

My experience was not a positive one. From the beginning My experience was not a positive one. From the beginning there was dealing with dishonest people who were misleading me with false offers. Unfortun My experience was not a positive one. From the beginning there was dealing with dishonest people who were misleading me with false offers. Unfortunately i put my deposit which i was forced to do .My auto deal never materialized but for the past 3 months I have been fighting to get for my deposit back. Sales manager Nolan Pena was very ignorant and unpleasant in helping to get my money back. Very poor customer care , they don't respond when you call them to resolve your issues. I never recommend you to purchase any vehicle from this place. Unfortunate but true More

the dealership is very nice and clean, the inventory in the lot was amazing and our sales consultant phil was excellent. i would highly recommend this dealership. the lot was amazing and our sales consultant phil was excellent. i would highly recommend this dealership. More

Good sales man we will recomended, 100% customer satisfaction, good service and , very , very , very friendly. Tks Raul Almeida see you next purchase tks again........:-) satisfaction, good service and , very , very , very friendly. Tks Raul Almeida see you next purchase tks again........:-) More