Wayne Hyundai - Service Center

Wayne Hyundai responded

Mr. Breg's vehicle was evaluated by our service manager and was told that the scratches did not appear to be caused by any defect, but possibly by the bear he hit with his car (he neglects to mention that and just says "accident") or perhaps using the wipers without fluid. He was informed that he had the right to contact Hyundai directly for a corporate inspector to look at the scratches and claims to have done so, yet he decided that it was the dealer's fault so he posted this online before an actual resolution could be made by Hyundai USA. As for subject of the window etching, Mr. Breg was offered the etching and signed up for it the day he put the deposit on the vehicle. It is clearly printed on all our retail orders, in bold, with the word "optional" next to it. We etched the car, as it is NOT done at the factory. He then called the next day saying that he didn't want it. We asked that since it was already on the vehicle, and agreed by him previously, that he pay for the service. In good faith, we reduced the sale price of the vehicle by the cost of the window etching to appease him. He purchased the vehicle. Eight months ago. And now he's decided that the window etch was an issue? Clearly Mr. Breg feels the dealership should be faulted for Hyundai's decision about their product. A decision that hasn't even been made yet!