Wayne Hyundai

Got a truecar certificate for a 2012 gls auto with preferred package. Called and spoke to Dennis. They had a black one that had 1500 miles on it. He stated it was a demo and that they may be able to n preferred package. Called and spoke to Dennis. They had a black one that had 1500 miles on it. He stated it was a demo and that they may be able to negotiate the price even more. I asked clearly, explicitly, without stuttering if there were any other fees other than those stated on the truecar price. He said No, we honor true car, we have a 400 dollar doc fee which was on the paper and the only other fees are tax, title and reg. OK!! Great, I get my family in the car, ready to do the deal. TWO HOUR DRIVE. Now mind you, I was already approved at 6.9% for 72 months through USAA. we get there and wait. Finally, salesman starts to help us. Car came back from a test drive. He stated we should get the financial end together first to secure the car. Asked for a 500 dollar deposit, even though I was planning on driving away in it that day. Then he said they cannot honor true car because the car was USED. They wanted FULL STICKER on the car! I said ok, is it NEW or USED? how can you ask full sticker. the answer "well, it's like new". I can smell the BS. He goes to finance manager and says they will honor true car price... ok... now I'm feeling better. He runs my credit and tells me its marginal and the scenario they ran I would be looking at 10%-17% Interest. Even though I already was approved for 6.9???? really? I then asked how many points the dealer tags on top of the banks rate. "I dont know, I'm not a finance guy". my wife asked if he knew, would he tell us. "of course not" he said. ok... this is not looking good... THEN I see a 300 dollar etching fee, 99 dollar fee to run my credit. I asked how many other fees, he muttered something about 400 dollars (cant recall exact number, but I was in shock) for registration. I then told him I am a PA resident. He said oh, let me see what pennsylvania is (I have placed my credit card back in my wallet as I see he has pulled every BS trick so far and dont want him stealing anything from me). He comes back after talking to the manager again... no mention of what PA reg is, but proceeds to tell me the price will be at 18699 or something like that. That I HAVE to pay for etching. NOW... my truecar price cetificate stated $17854 plus 395 doc fee. I then get up tell him about how I did not like the deceit and lies and wished him luck. I expected to spend 18249 before tax title etc. but because they were greedy and deceptive, not a damn penny. I also have 3 other people I am ready to refer. NOT THERE!! so 4 hrs drive time in 100 deg weather. I am going to be sending letters to everyone under the sun so they can hear what a horrible experience this was... and OH! He said "Dennis was new, thats why things got screwed up" I want to see his employment history. I also want to see the proof of title transfer from that car. I dont know who is telling the truth there. More

I am coming off lease on a Mazda CX9. I was interested in the Sonata. My lease was with Wayne Mazda but I wasn't interested in another Mazda. Since both dealerships are the same owner someone from Mazda in the Sonata. My lease was with Wayne Mazda but I wasn't interested in another Mazda. Since both dealerships are the same owner someone from Mazda sent me to the Hyundai dealer and told me I could pull ahead on my lease getting out 2 months early. My Mazda is slightly over mileage so I am trying to avoid turning in my lease due to the charges. The salesman made a deal with me to buy my Mazda if I leased the Sonata. When I came in to pick up my Sonata they dicked around for over an hour before telling me that they weren't going to buy my Mazda because there was less than 120 days left in my lease. They knew how long was left in my lease when I was there the first time and made the deal. They were just hoping that I would be so excited about the new Sonata that I would cave in and lease it anyway. The Sales Manager was a complete a-hole. Thought who the heck he was - he was too busy telling us what a great guy he was rather than trying to difuse a bad situation. I will instead be buying my Mazda for the residual value whioh is a few thousand dollars less than the actual trade in value. As soon as I sign the papers I am going to drive to another dealer and sell it to them for exactly what I paid for it so that I can cut an even better deal. I have since called Wayne Mazda two times hoping to speak to someone about buying my lease but no one is calling me back. Guess the apple doesn't fall far from the tree. More

New purchase. Simply bitter experience. It was the third Hyundai dealership I went to and eventually purchased. Don't believe a word they tell you. They are all inflated by 50%. Hyundai dealership I went to and eventually purchased. Don't believe a word they tell you. They are all inflated by 50%. More

Never returned phone calls although I was a willing and qualified buyer. Overall, it was a poor customer service experience. I woul not recommend this dealership to anyone. qualified buyer. Overall, it was a poor customer service experience. I woul not recommend this dealership to anyone. More

ON WED MAY 25 I CONTACTED THE INTERNET DEPT TO CHECK STOCK ON A 2011 SONATA LIMITED WITH A COLOR I WANTED I WAS TOLD IT WAS IN STOCK THE PLAN WAS TO DRIVE TO THE DEALERSHIP ON THURSDAY AM . ON WED. STOCK ON A 2011 SONATA LIMITED WITH A COLOR I WANTED I WAS TOLD IT WAS IN STOCK THE PLAN WAS TO DRIVE TO THE DEALERSHIP ON THURSDAY AM . ON WED. Eve I GOT A CALL THAT THE CAR WAS SOLD THAT AFTERNOON OK FINE AS IT IS ABOUT 1HOUR OR BETTER FROM MY HOME THURSDAY AM I RECEIVED A CALL THAT A LIMITED CAME IN THAT EVE. AT 10AM I LEFT MY HOME TO GO TO THE DEALERSHIP AND ARRIVED THERE AT 11 15AM I WAS GREETED VERY NICELY BY THE INTERNET PERSON [WHO I WONT NAME SHE WAS VERY NICE } SHE DIRECTED ME TO A SALES PERSON NAZIK COSKARA OK NO PROBLEM SO FAR NOW THE PROBLEM STARTS I MADE IT CLEAR BEFORE I CAME I DID NOT WANT A CAR WITH NAV.THIS CAR HAD NAV. PROBLEM NUMBER 1 AFTER A HOUR AND FIFTEEN MIN. DRIVE AFTER WALKING BACK AND FORTH 4 OR 5 TIMES NAZIK SAID THEY FOUND A LIMTED IN ANOTHER COLOR WITH NO NAV. OK FINE. I WAS TOLD BY THE INTERNET PERSON THEY WOULD BEAT ANY OTHER DEALERS PRICE BY 300 DOLLARS I EMAILED A COPY OF THE OTHER DEALERS QUOTE TO THEM AS PER HER REQUEST NOW THE FUN BEGINS A SALE MANGER THEN CAME OVER AND SAID HE WOULD NOT HONOR IT ALSO HE WAS YELLING AT ANOTHER CUSTOMER WHO WAS LEAVING NOT TO GO HE HAD A GOOD DEAL FOR HIM NEEDLESS TO SAY IT WAS TIME TO LEAVE UPON LEAVING i DROVE TO A DEALER 20 MIN. FROM HOME AND GOT THE CAR AND COLOR I WANTED FOR ALMOST 3000 DOLLARS LESS.A LESSON WELL LEARNED STAY AWAY FROM WAYNE HYUNDAI More

Went in with a "guaranteed" price from American Express for a Tuscon they had on the lot. It had everything I wanted except remote start, and that option is dealer installable. Saleswoman was e Express for a Tuscon they had on the lot. It had everything I wanted except remote start, and that option is dealer installable. Saleswoman was either dense or a fraud; she kept trying to quote prices other than the Amex price. Finally went to talk with sales manager for five minutes and came back with a price for the base vehicle that was consistent with the guarantee. When I asked about the remote start, she added $450 to the price. The MSRP for that feature is $350, while the Amex guaranteed price is $316. I walked out. For a $134 rip-off attempt, they lost a $28K+ sale. More