Wayne Ford - Service Center

Bought several cars from Wayne Ford always pleasant and Bought several cars from Wayne Ford always pleasant and accommodating wouldn't go anywhere else Bought several cars from Wayne Ford always pleasant and accommodating wouldn't go anywhere else More

I bought a 2020 F150 from Wayne Ford last August. From day one the air-conditioning didn’t work and they had to take my truck back for a week and remove the entire interior to replace a faulty part. Now a day one the air-conditioning didn’t work and they had to take my truck back for a week and remove the entire interior to replace a faulty part. Now a year later the transmission is slipping and when I was driving 40 miles an hour down shifted and locked up the tires at 40 miles an hour. I I relayed this info to he service advisor and she gave me some paperwork to sign. I didn’t realize that she didn’t write all of what I said until I picked it up so I asked then to correct it. As I start explaining the issue to her she turns her head and starts walking away completely dismissive. She tells me she will get Paul, in the meantime another woman comes out and says we replaced your torque converter. I said I’m not asking about that I’m talking about my customer statement being inaccurate and she keeps on rambling on. Finally to shut her up I said if you aren’t going to listeb to the customer than xxxx you. Well that got their attention and it escalated w Paul calling me a tough guy. I think if they actually listened to people and provided customer service rather than acting like robots they would have earned respect. I nor my company or business will never purchase another Ford product again. More

Service department is very difficult to work with - in the spirit of customer service, they have a lot to learn. My experience of needing a new mirror for my car I leased from them less than 1 year ago the spirit of customer service, they have a lot to learn. My experience of needing a new mirror for my car I leased from them less than 1 year ago: 1. Called 3 times over 3 days and finally spoke with a live person in service 2. They had to transfer me to parts so I can find out if they can order the mirror and get a price/eta 3. Parts was less than friendly and I could clearly see I was a burden 4. Had to provide my vin for the car even though I’m in their system for the car purchase and service done there 5. Had to get transferred back to service to tell them that the part was ordered and schedule an appt 6. Final straw was was Ron the advisor asked me if they ordered it painted? I said that’s what I told the parts person? He proceeded to tell me he’s had issues with mirror colors in the past and I should stop in before the appt to check the color? When I asked why and that the color code is on the vin record, he stated that I would have to come in to ensure it matches or if it was primed they have to paint it? I was totally confused. This is why parts department and service department should work together! 7. I advised him that this process of being transferred back and forth and spending 30 minutes with multiple people was crazy and that I would not consider buying a car from them again, and his response was to say ‘ok have a nice day and hung up on me’ Needless to say I cancelled my oil change appt and will get my mirror and future services from a dealership who appreciates their customers. SMH - customer service is a very important thing - perhaps Wayne Ford can polish theirs up! Thanks for the great experience!! More

I recently purchased a Mustang from a non-Ford dealer, and I knew I wanted a warranty on the car. A family friend told me about Ford's Extended Service Plan, so before purchasing the car I called Wayne Fo and I knew I wanted a warranty on the car. A family friend told me about Ford's Extended Service Plan, so before purchasing the car I called Wayne Ford to inquire about it. I was connected to Jaime Concepcion, and I can truthfully say that I have never experienced customer service like the kind he delivers! He truly went above and beyond to guide me through the warranty coverage, make me feel at ease, and ensure that the selling dealer didn't rip me off. He's a sterling example of an employee who genuinely cares about the customers he works with, and I am so excited to continue working with him in the future! More

I needed a simple oil change, I called 4 separate times. Each time transferred to auto service, no one answers. I finally got a real person who was rude and short with me, said nothing available on the day Each time transferred to auto service, no one answers. I finally got a real person who was rude and short with me, said nothing available on the day I wanted. I was on 46, so I pulled in on Saturday, waited for at least 15 minutes in an empty garage. Finally the service advisor guy comes from that hallway, I said I needed an oil change he said no appointment can’t today. Being interrupted by at least 5 phone calls, I made a joke saying everyone on lunch? He said I’m the only one that works on Saturday, Why? That’s just the way it is. So on Tuesday I called the dealership asked for the general manager or the owner, I got transferred to a woman Joan or Jean she then sent me to a manager of service. But, I asked for the general manager or owner and got this guy. So listen up, I got my oil changed at Firestone, they were fast, hassle free and had staffIng. Having only one service guy on a Saturday is ridiculous way to operate. Then having no accommodations for occasional walk in or drive by appointment is simply poor management. Then calling to make my concerns known I get this woman who intercepted my call to obviously cover for the mismanagement of that service center. Dear owners and general manager having the clowns run the circus is no way survive. Like others I have found a new place to service my car, I’ll also buy elsewhere cause this place is terrible More

Service Dept. I just had Wayne Ford Service done on my F350 crew cab diesel platinum and the work was done prompt and professional Thank You Wayne Ford Regards D I just had Wayne Ford Service done on my F350 crew cab diesel platinum and the work was done prompt and professional Thank You Wayne Ford Regards Dino Owner of Van Houten Plumbing and Heating Supply of Passaic Nj 07055 More

Brake Replacement Purchased a used vehicle and Paul had the brakes checked and replaced. Another issue arose with the brakes and matter was resolved without negotiation Purchased a used vehicle and Paul had the brakes checked and replaced. Another issue arose with the brakes and matter was resolved without negotiation. Paul ensured that the customer came first and provided quality customer service which is hard to find these days. He did everything he could to ensure that we had transportation to get to our jobs and limited our hassle. More

SERVICE DEPT. and Appointments I have been visiting this dealer since my purchase in 2013. Thankfully, I have only had to "service" for an OIL CHANGE (works package), unthankfully, I have been visiting this dealer since my purchase in 2013. Thankfully, I have only had to "service" for an OIL CHANGE (works package), unthankfully, EVERY TIME I get stuck WAITING for my car until past closing hours, although, each and every time my appointment was scheduled for 7:30 AM!!!!! I have told them I am waiting for the vehicle and still it takes 10 hrs from appointment schedule time to completion. Completely absurd!! I can honestly say I will take it elsewhere from now on and I will still be as comfortable with service and more than happy will convenience of holding appointment times. More