Wayne Ford - Service Center

Recently scheduled a service appointment for my Ford Fusion to have loose/worn tie-rod replaced and a subsequent wheel alignment. Matt had given me a firm quote for the work to be performed. I dropped Fusion to have loose/worn tie-rod replaced and a subsequent wheel alignment. Matt had given me a firm quote for the work to be performed. I dropped the car off th​e​ morning ​of the appointment ​and was given a courtesy ride back home. Matt called about 4:00PM to let me know that my car was ready for pickup and at th​at ​time I informed Matt that I just received a service coupon in the mail from Wayne Ford. Matt said "Of course, bring it in and I'll apply it to your service". I thought the original service quote was a good value but now it was great. Matt was very conscientious and earnest in making sure my Fusion got quality service and was genuinely interested in my satisfaction. Well, mission accomplished. I told Matt I appreciated how well he handled my service appointment. Driving away, the improvement in steering feel and handling​ was striking​. Good work, Wayne Ford and Matt! More

Convenient place to get the car serviced. You can grab a bite nearby or doing something fun while waiting. The service is affordable and quick. Would definitely recommend. You can grab a bite nearby or doing something fun while waiting. The service is affordable and quick. Would definitely recommend. More

Michelle and Bill were very helpful in the service area. Very pleased with the service I received. Very pleased with the service I received. More

They are very thorough in finding and diagnosing the problem, and will give a detailed breakdown when explaining to the customer problem, and will give a detailed breakdown when explaining to the customer More

Came in for a couple issues, one for sure was fixed, the other I’m not so sure about but time will tell. The one issue required pretty extensive work to fix, and I know accidents happen, but I was still dis other I’m not so sure about but time will tell. The one issue required pretty extensive work to fix, and I know accidents happen, but I was still disappointed to find some scratches and even a couple small dents on the exterior of my vehicle for something that was being fixed on the interior. There is a reason why I usually attempt to do all repairs and maintenance on my own - because the few times I have brought it in to dealers to have something fixed, each time I receive the car back with new damage. It is what it is I guess, no one truly cares about your property it seems. More

Good service, not timely however. I dropped my work van off for service while I would be on vacation. I was told it would be brought in that week. However, it sat for a week before it I dropped my work van off for service while I would be on vacation. I was told it would be brought in that week. However, it sat for a week before it was looked at, serviced and parts ordered. What could have been done in the timeframe I had scheduled took an extra 2 weeks. The service department did help with a loaner and discount on parts which was appreciated. More

You asked about vehicle sanitizing which is never mentioned at the dealership when I was there. Also, did not know the people mentioned, just selected someone. mentioned at the dealership when I was there. Also, did not know the people mentioned, just selected someone. More

I cannot express my gratitude enough for you having my tire in stock and getting me in the same day! tire in stock and getting me in the same day! More

It is always a pleasure to deal with Wayne Ford service. They are very helpful and take good care of your vehicle. They are very helpful and take good care of your vehicle. More

I’m very happy. Excelente service. The personal are very polite. I’m very impressed. Excelente service. The personal are very polite. I’m very impressed. More