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Wayne Ford - Service Center

Wayne, NJ

4.5
938 Reviews

938 Reviews of Wayne Ford - Service Center

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January 11, 2023

Michelle in service was fantastic to work with, thank you. She made sure my truck was turned around quickly even though it wasn’t scheduled More

by Stephan Markowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Redmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2023

The mechanics have to make sure they check everything when you come in for a full service More

by Rickcoffee8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron
January 07, 2023

Appreciate the very helpful staff. Matt, at the desk, is very knowledgeable and helpful. Bill gave me good directions on how to navigate my way home. More

by Zorro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Halliwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill - met him at the checkout desk
January 06, 2023

It’s helpful, understanding, comprehensive and the people at the desk in service are polite. More

by lina luzuriaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Halliwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2023

Great customer service and communication. Took the time to break down my situation and provide some options. More

by Jaime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TJ Lorenzi
December 31, 2022

Went in for recall on my ‘17 escape. Service was prompt and took me even earlier than my appointment time. More

by Draskids322
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who it was in service
December 29, 2022

Fast reliable service and the Ford App rewards program is definitely a great incentive for us customers More

by PRECIOUSGEM275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Halliwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Van Peenen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Concepcion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Redmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
December 28, 2022

Wayne Ford service department is by far the organization that all other dealerships should be measured by. Everybody from the entire service counter technicians and cashiers are friendly. I cannot say enoug More

by Weswith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Redmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2022

My Service Advisor Michelle was a pleasure to deal with. She was friendly, courteous, knowledgeable, and provided excellent service. It is a pleasure to do business with Wayne Ford. Thank you More

by JEANNECAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Redmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2022

Friendly very professional helpful these were to you any question you had they were great customer service and support you couldn’t ask for anything better. I glad I went there and will continue to do so More

by Pagepaterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember there names I only know they were very considerate
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