Wayne Ford - Service Center

Always service my car at Wayne Ford. Mike Williamson, my salesman, always takes great care to make sure everything is satisfactory. And always a pleasure. Mike Williamson, my salesman, always takes great care to make sure everything is satisfactory. And always a pleasure. More

Very clean and friendly staff. Nice and comfortable waiting area with a coffee bar. Staff was informative. Nice and comfortable waiting area with a coffee bar. Staff was informative. More

Voicemail full, could not leave message. Was not receiving updates. Took very long to solve simple problem. Even when I dropped the car off I was told I had till 8pm to drop off then I show Was not receiving updates. Took very long to solve simple problem. Even when I dropped the car off I was told I had till 8pm to drop off then I show up and they say drop off is in the morning, but they would make an exception. After 1 week they said that they can’t find the problem, I told them to wait an extra day. I show up next morning and then they said they turned the car on and saw the problem. Took another 2 weeks to figure out it was the alternator. I am not a car expert, but it does not make sense to me that it should take two weeks. I come to pick up my car and I had to find the tech to tell me what was wrong because initially I was just given a bill with no explanation. Also text feature to receive updates is useless as I never received a response. More

The Waybe Ford Service Department has great customer service. They are honest and sincere. I won't take my car anywhere else. service. They are honest and sincere. I won't take my car anywhere else. More

Great car service, courteous, and understand the business. Very communicative and explain the whole scenario to me business. Very communicative and explain the whole scenario to me More

Failed to communicate that one recall may not be fixed. When I set up appt- I was told 2 recalls be fixed. When I went to go pick up my car - only 1 recalled was completed. Michelle also said the recall th When I set up appt- I was told 2 recalls be fixed. When I went to go pick up my car - only 1 recalled was completed. Michelle also said the recall that was fixed should only take 2 hours ish. Took 5 hours. More

Everybody was helping with my car. The call center for the appointment, person at the reception and the mechanic did an excellent job. Great job guys. The call center for the appointment, person at the reception and the mechanic did an excellent job. Great job guys. More

I’m not an easy person to please. But never have a problem at Wayne Ford. They are courteous, friendly and listen to my needs. The service department is top- notch and this is my s But never have a problem at Wayne Ford. They are courteous, friendly and listen to my needs. The service department is top- notch and this is my second truck I bought from them because the sales department makes it easy. More

Only complaint is their coffee counter & lack of a snack area courtesy of the dealership. My service trip certainly deserves something better (especially when the coffee machine was down & the receptioni area courtesy of the dealership. My service trip certainly deserves something better (especially when the coffee machine was down & the receptionist was kind enough to go upstairs & bring me a cup. More

Very professional and trustworthy with what needs to be done to your vehicle. Quick and great work. done to your vehicle. Quick and great work. More