Wayne Ford

I have owned Ford Lincoln and Mercury vehicles for over 20 years. I have used one dealership for the last 13 years or so and was well satisfied and intended to use them again for another vehicle. I went to 20 years. I have used one dealership for the last 13 years or so and was well satisfied and intended to use them again for another vehicle. I went to Wayne Ford yesterday just to see some other vehicles even though I had already selected a vehicle at the dealer I have been using for over a decade Robyn had called me and e mailed me during the week and was informed,courteous and friendly so I decided to visit on 4/21. When my wife and I walked in we were greeted by everyone and introduced to Sam C. Sam listened to what we were looking for and took us out to view several choices. He then went to Kathy C who ran the numbers as this was a rather complex transaction that involved returning another vehicle, payment swaps etc. She worked the numbers numerous times and apologized for the wait which was appreciated but unnecessary since we were fine. Sam suggested a number of ways to get the vehicle we wanted and we decided on the spot to get it from him. They got the vehicle ready in a couple of hours and the paperwork necessary while I had coffee and chatted with Sam and others. As you may be able to tell I am very loyal to sales people and dealerships when they are up front and honest and I actually felt pretty bad about leaving the dealership and sales person I had dealt with for 3 Navigators, 7 Fords, 1Lincoln Mks and 1 Mercury over the past 13 years but somehow this felt like the right people and the right deal. I had to call the other sales person and tell them I was buying somewhere else and he offered to beat Wayne's price but I felt committed to Sam et al because of the way we were treated. Bottom line is we had no real intention of buying from this dealership but the no pressure approach and overall friendliness of the people we dealt with became the deciding factor and not the price which was fair anyway. I would suggest that you try Wayne if you are in the market for any vehicle before you make a final decision. You will be pleasantly surprised. Thanks Sam, Kathy and Robyn ! More

Our experience at Wayne Ford was one of the most stressless buying experience ever. Dana was an exceptional salesperson. She answered all our questions with no hesitation and was very accommodatin stressless buying experience ever. Dana was an exceptional salesperson. She answered all our questions with no hesitation and was very accommodating at all times. We got exactly what we wanted and made the experience so pleasant. We would highly recommend this dealer to all our friends and family. Thank you. More

My experience at Wayne Ford has been one of my best vehicle buying experience to date. Our salesperson Dana was extremely knowledgeable and friendly. She was able to answer all my questions and conce vehicle buying experience to date. Our salesperson Dana was extremely knowledgeable and friendly. She was able to answer all my questions and concerns and was very informative. My overall experience was a positive one and I would definitely recommend Dana and this dealer to all my friends and family. More

I went to this dealer on a recommendation from our friend not expecting much. It turned out they were extremely helpful and friend Y and assisted my wife and I in buying a very nice used certified car at a not expecting much. It turned out they were extremely helpful and friend Y and assisted my wife and I in buying a very nice used certified car at a great price! I would highly reccommend them to anyone for friendly and helpful and HONEST people. Thank you very much Wayne ford.. More

Mr. Rosen provided my wife and i with quality service. He was very patient and used his sales knowledge to help us fit our budget and drive home with a car that day. was very patient and used his sales knowledge to help us fit our budget and drive home with a car that day. More

The personnel at Wayne Ford have always been responsive to my request to my request especially when purchasing a new vehicle. The service department at Wayne Ford is also exceptional and that is the primar to my request to my request especially when purchasing a new vehicle. The service department at Wayne Ford is also exceptional and that is the primary reason for me buying from Wayne Ford, besides the good deals. More

A great car shopping experience. The salesman was very informative, friendly and very helpful. Took a test drive in the Explorer and loved it and the dealership gave us a great price, worked with our leas informative, friendly and very helpful. Took a test drive in the Explorer and loved it and the dealership gave us a great price, worked with our leasing and now I've got my new SUV. More

I would highly recommend Wayne Ford. The process of leasing a Ford vehicle was very easy, no haggle sales. George and Matt were excellent, professionals, at their job. They spent plenty of time with me leasing a Ford vehicle was very easy, no haggle sales. George and Matt were excellent, professionals, at their job. They spent plenty of time with me, explaining everything. I was able to test drive any vehicle, and each auto was explained to me. I have leased several Fords, in fact most were leased, with George. To date I have leased probably 12 Fords. The help with pricing and payments were excellent, help from both employees. I am now convinced I will be returning to Wayne Ford, for new or used vehicle, and would recommend anyone looking for a automobile. Very, very happy with the sales, the friendly and courteous, people of Wayne Ford. The dealership was fantastic! More

The first time I saw this dealership on the internet I was excited; anticipating a purchase on a great deal I saw over the internet. When they called me about the internet query I immediately asked if tha was excited; anticipating a purchase on a great deal I saw over the internet. When they called me about the internet query I immediately asked if that particular vehicle was still available to which the reply was yes. I also asked if they had a decent inventory in case something was drastically wrong with the vehicle that I had already chosen; they do have a nice selection of used vehicles. Since I was coming from out of state I ensured all my ducks were lined up and when I decided that it was time to pay them a visit. The unfortunate truth was that a lot of what they do is smoking mirrors; the two trucks that I had queried were used to pull people into the dealership and then it was up to the unsuspecting sales consultants to switch and sell you on a different vehicle "The Bait and Switch". The vehicle I came in on miraculously disappeared and the next two vehicles that I selected had a huge discrepancy between their advertising price and their selling price; like a $6000.00+ difference. I left that day out of sheer frustration and disbelief that a place of business under the FORD name could operate uncharacteristically and legally under these conditions. It felt like I was 19 all over again, bouncing from one 'buy here pay here' dealership to another with nothing but unsavory individuals in my wake. To my surprise I actually received a phone call and a letter in the mail as to why I didn't purchase from them and I explained how I gave them three strikes and they had swung out in one of the most disgracing ways possible. The experience was so bad that I stopped looking at fords and redirected my focus to chevrolets. I didn't intend on dealing with Wayne ford at all however, the ford dealership closest to me didn't have the inventory so when Mat Fuess called me back to see if I was still in the market I was inclined to say yes. I chose to take the opportunity to make the deal over the phone prior to driving another 74 miles to get a re-run of what happened the first time. Upon arriving at the dealership Mat greeted me, handed me the keys and allowed me time to look over the vehicle once more. Since we had already agreed on the price there wasn't anything left to do other than the paperwork. I only purchased here because they were the only dealership (at the time) that had what I was looking for in and out of a vehicle and at the price I was willing to pay. All things being considered, I would NOT recommend this dealership to anyone for reasons as such; unorganized, deceptive, apathetic, don't expect a full tank of gas, not the FORD experience that you’re looking for! More

I recently went to the Ford Wayne dealer in New Jersey and I purchased a new Ford Escape. Thanks to Tania Ballestas the process of purchasing my car was very fast and easy. She did a great job informing m and I purchased a new Ford Escape. Thanks to Tania Ballestas the process of purchasing my car was very fast and easy. She did a great job informing me about my new car and keeping me up to date on it. More