Wayne Ford

I recently visited Wayne Ford this past weekend to take a look at a new Ford Fusion. Their staff was extremely friendly and helpful. They weren't pushy, answered all my questions and helped me choose a vehic look at a new Ford Fusion. Their staff was extremely friendly and helpful. They weren't pushy, answered all my questions and helped me choose a vehicle that met my needs. Needless to say, I walked away with a brand new 2013 Ford Fusion. I will definitely be back to purchase my next vehicle with this dealership. I highly recommend Wayne Ford to anyone on the search for a new vehicle! They make searching/buying a new car so easy! More

This is the second vehicle purchased at Wayne Ford - why - because the mentioned employees are professionals amongst professionals: Sam Chiappa is the same employee who sold me the first vehicle from Wayne - because the mentioned employees are professionals amongst professionals: Sam Chiappa is the same employee who sold me the first vehicle from Wayne Ford. The overall experience can only be rated as outstanding, friendliness, knowledge, service, responsiveness as well as feeing a part of the Wayne Ford family. More

Very pleased with the overall sales experience and love the car. Came in looking for one model (Edge) and when I realized that it was too big for me, Lenny helped me with the Escape. the car. Came in looking for one model (Edge) and when I realized that it was too big for me, Lenny helped me with the Escape. More

When I bought my car from Wayne Ford it was one of the happiest days of my life but when trying to get my car serviced that excitement began to disappear and turned into disappointment. Here's why... # happiest days of my life but when trying to get my car serviced that excitement began to disappear and turned into disappointment. Here's why... #1. Shortly after I bought my car I called complaining that when I pressed the brakes the car would speed up and then stop. I called and the service department told me they couldn't look at the car for about a weeks. I was afraid to drive it so I took it to another Ford Dealership who allowed me to come in because of the seriousness of the issue. #2. When I went by the dealership to speak with the two guys who sold me the car, they both didn't work there any more and I wasn't referred to anyone else and I left feeling that something just didn't feel right. I wish I had returned the car and left Wayne Ford all together but I was working so much that I didn't have the time to do so. #3. I drove the car up to CT for a wedding and on my way back I saw a signal that the tire pressure was low. I look at all of the tires and saw the back right tire was indeed low. I stopped at a PepBoys and had it temporarily fixed until I could take it to Wayne Ford. When I called the shop the early the next morning and told them that my tire kept going flat they said we can see the car about two weeks later. I guess I was supposed to drive around with a flat tire for 2 weeks. #4. While driving back from SC my windshield washer fluid began to spray out on it's own and the windshield came on and would not shut off. I called Wayne Ford and I could not get in again for 2 weeks. I took my car to Bayer and they fixed it. I asked if this statement was still true about Fords... F. O. R. D. = Fix Or Repair Daily? The 2 guys who sold me the car said no but, every time I've had a problem with my car there is a 2 WEEK wait to even have it seen. Since the guys who said no the statement isn't true are gone, I assume that they lied and that's why they are not there any more. I now take my car to BAYER FORD in Morristown, NJ it's a much further drive but it's so much better service. I hope to trade the car I bought from Wayne Ford and buy a new car from Bayer. Wayne ford sold me a used Mustang for a higher price than a new 2013! I know it's my fault that I fell for that one but never again. We live and we learn. F. O. R. D. = Fix Or Repair Daily Phillip More

Prices at this dealership are way to high. Started off nearly $40 per month higher then the eventual deal we received from another dealer. Tried to take advantage of my wife with pricing because the price nearly $40 per month higher then the eventual deal we received from another dealer. Tried to take advantage of my wife with pricing because the prices started to dip as I got involved. Also sent some previous customers in and asked for pricing and prices were way less then what was given to my wife. The Emails did not always answer all of my questions. Salesperson caps locked all words in email which is considered rude and obnoxious and was an eventual deal breaker for me. Also, save the "if the car is still on the lot" routine. Its the oldest trick in the book and most people do not fall for that bit. As a repeat customer I thought we should have been treated more fairly. We had an expiring lease with them. Not to mention this dealership completely ripped us off with our last lease with us paying nearly $2000 more down and $30.00 per month more for less of a car. Thank god the last salesperson was no longer there cause I actually liked him and I probably would have ended up using them again and losing money. More

I visited Wayne Ford while shopping for a pre-owned 2011 Ford Crown Victoria. During my visit I was greeted by multiple employees who were all very helpful. My transportation consultant, Ms. Dana Matteace, Ford Crown Victoria. During my visit I was greeted by multiple employees who were all very helpful. My transportation consultant, Ms. Dana Matteace, provided exceptional service and assisted me throughout my purchase. In particular, after taking my vehicle for a test drive I still had a few remaining requests and concerns. While looking at my vehicle I noticed that the owners manual was missing and that the vehicle only had one key. Ms. Matteace addressed both of these concerns and made sure that I received my second key and ordered the owners manual for me. I highly recommend Wayne Ford and I can commend them for the excellent service. More

After researching the Ford Escape, I went to Wayne Ford hoping to test drive one. Sam C. was an excellent salesman who exhibited full knowledge of the vehicle. After a test drive, he listed to what my need hoping to test drive one. Sam C. was an excellent salesman who exhibited full knowledge of the vehicle. After a test drive, he listed to what my needs were and found the best model for me. I was impressed by his ability to make this experience as smooth as it was. I was happy with my experience, very grateful for a salesman like Sam, and very excited over my purchase. I highly recommend Wayne Ford and appreciated the fact that no one pushed me or forced something on me that wouldn't suit my needs. . More

My sales experience was a positive one. George made sure I got a good deal and all the rebates that I was entitled to. This is my second vehicle through Wayne Ford. It will definitely be my last purchase fr I got a good deal and all the rebates that I was entitled to. This is my second vehicle through Wayne Ford. It will definitely be my last purchase from them. What lead to my overall dissatisfaction was the service department. I called in for some minor warranty work. They scheduled it for 2 weeks later, they also stated that they lined up a loaner car ( which was part of the sales pitch while purchasing, the ease and availability of a loaner) so 2 weeks passes and I call the day before to confirm my schedule. I was told that everything was good. I then get a call the next day to be told that I was going to have to wait until 4:30pm to confirm the loaner car again. ( which I did the day before) I agreed relunctenly, since I work an hour away. I also expressed that since I was the customer I shouldn't be the one chasing the car down, that they should be they ones reassuring the car and my overall satisfaction. So I called at the time they stated, and guess what happened? No car, new drop off date. So we went through the process again. Only to have the same thing happen again. So a month passes. I finally call George and tell him what happened. He asked if he could call back. I agreed. Since George has helped me through this very same issue with my last vehicle. He actually remembered the situation. He also resolved it last time. So George called back and said he didn't understand what service was doing and that he would just loan me his car next week. Well that week has went by, and service called. They now have a car. I leave work early, race there and guess what? They want to charge my credit card $500 to use a loaner car. Not once was this relayed to me. They said they would refund it if there was no damages. I actually understand this policy and would have been more receptive had when Ron was speaking to me in a haphazardly manner. And informed me of this policy. Prior to the day I attempted to drop my car off, I was told in an offhandish tone, Wayne Fords subcontractor failed to contact me to inspect my sun roof, and that Ron just assumed the contractor called me. Now coming from someone who works in a customer service atmosphere. There are several underlying issues: 1. Lack of follow up 2. Giving false reassurances 3. Not being forthcoming to the customer 4. Not properly scheduling 5. Not following up in a timely manner 6. Undermining the customer 7. No resolution for the customer 8. Willingness to allow a customer to walk away In conclusion, I will definately purchase my next vehicle somewhere else, and when asked for a referral for a Ford dealership I will direct them somewhere else. This is only based on my service experience. It's a shame because my sales experience was great. I will admit that there was only one time I felt like things might change with my service experiences. That was when I was dealing with Chris. I only dealt with him when I had my first vehicle, I haven't seen him since. Just be weary when dealing with service. More

For the past 10 to 12 years I purchase diesel trucks for my roofing company with this dealership, aprox 3 to 4 vehicle a year. After speaking with Troy Mole, he explain to me that the new Eco boost truck wa my roofing company with this dealership, aprox 3 to 4 vehicle a year. After speaking with Troy Mole, he explain to me that the new Eco boost truck was getting 15 to 21 mpg and a lot of his friends and costumer were getting great gas mileage 20 mile per gallon ! So I purchase a 2013 FX4 Crew Cab Pick Up for $51,000.00 ! In my opinion a lot of money for a 150 pick up but I figure if I was getting great gas mileage it was well worth it. Unfortunatly its been almost 4 months now and I am only getting 8.9 MILES A GALLON!!!!!!! Spoke to Troy Mole 1 month after purchase and he said I had to break the vehicle in, after 2500 miles I would see better gas mileage, after reaching 3500 I was still getting the same gas mileage, called Troy again and was told to break it in 5000 miles. I contacted Ford directly on there 800 number who then explain to me in the owners manual that the truck would be breaking in at 3000 miles to assume EPA MPG. While I was on the phone with ford they contacted wayne ford and spoke to service manager and asked them to do a fuel pressure test, AFTER speaking to ford I called wayne ford to make a appointment and was told that there was nothing they could do for me ! That I had to break the truck in 5000 miles. I now have 9000 miles on the truck and I am still getting not more than 9 miles per gallon. Once again spoke to service manager at wayne ford and was told theres nothing they could do for me that they are aware of the problem. Now I am stuck paying a 800$ a month truck payment that cost me more gas money than my 2012 F450 Dually, Now no one is returning my phone calls and I am stuck with a lemon, This is FALSE ADVERTISEMENT AND SHOULD NO BE ALLOWED , THEY NEED TO RECTIFY THE SITUATION OR CHANGE THE TRUCK ! After being a loyal costumer and purchase over 50 vehicule over the past 12 years I would've expected better costumer service ! *AT LEAST A PHONE CALL BACK !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

The vehicle that I was interested in had a Carfax history showing an accident. The dealer did not verbalize to me that the vehicle was in an accident and the only way I found out it was in an accident was by showing an accident. The dealer did not verbalize to me that the vehicle was in an accident and the only way I found out it was in an accident was by reading through the numerous pages of a Carfax report that I printed out. In my personal opinion, the price the dealer wanted for this vehicle seemed too high given it was in an accident and the dealer seemed to believe it could get a price as if the Carfax report was clean; that is to say as if a future unknowing customer would pay full price and not factoring in the accident. This dealer is on a busy highway in Wayne and thus, in my personal opinion, I felt that I was treated as one of many... I would recommend everyone avoid this dealer.... More