Wayne Ford

The first time I saw this dealership on the internet I was excited; anticipating a purchase on a great deal I saw over the internet. When they called me about the internet query I immediately asked if tha was excited; anticipating a purchase on a great deal I saw over the internet. When they called me about the internet query I immediately asked if that particular vehicle was still available to which the reply was yes. I also asked if they had a decent inventory in case something was drastically wrong with the vehicle that I had already chosen; they do have a nice selection of used vehicles. Since I was coming from out of state I ensured all my ducks were lined up and when I decided that it was time to pay them a visit. The unfortunate truth was that a lot of what they do is smoking mirrors; the two trucks that I had queried were used to pull people into the dealership and then it was up to the unsuspecting sales consultants to switch and sell you on a different vehicle "The Bait and Switch". The vehicle I came in on miraculously disappeared and the next two vehicles that I selected had a huge discrepancy between their advertising price and their selling price; like a $6000.00+ difference. I left that day out of sheer frustration and disbelief that a place of business under the FORD name could operate uncharacteristically and legally under these conditions. It felt like I was 19 all over again, bouncing from one 'buy here pay here' dealership to another with nothing but unsavory individuals in my wake. To my surprise I actually received a phone call and a letter in the mail as to why I didn't purchase from them and I explained how I gave them three strikes and they had swung out in one of the most disgracing ways possible. The experience was so bad that I stopped looking at fords and redirected my focus to chevrolets. I didn't intend on dealing with Wayne ford at all however, the ford dealership closest to me didn't have the inventory so when Mat Fuess called me back to see if I was still in the market I was inclined to say yes. I chose to take the opportunity to make the deal over the phone prior to driving another 74 miles to get a re-run of what happened the first time. Upon arriving at the dealership Mat greeted me, handed me the keys and allowed me time to look over the vehicle once more. Since we had already agreed on the price there wasn't anything left to do other than the paperwork. I only purchased here because they were the only dealership (at the time) that had what I was looking for in and out of a vehicle and at the price I was willing to pay. All things being considered, I would NOT recommend this dealership to anyone for reasons as such; unorganized, deceptive, apathetic, don't expect a full tank of gas, not the FORD experience that you’re looking for! More

I recently went to the Ford Wayne dealer in New Jersey and I purchased a new Ford Escape. Thanks to Tania Ballestas the process of purchasing my car was very fast and easy. She did a great job informing m and I purchased a new Ford Escape. Thanks to Tania Ballestas the process of purchasing my car was very fast and easy. She did a great job informing me about my new car and keeping me up to date on it. More

Completely satisfied with the dealer, the sales rep - everything! I am a return customer and would recommend and return again. They make you want to come back!!! everything! I am a return customer and would recommend and return again. They make you want to come back!!! More

I walked on to the lot on Monday morning and drove off the lot on Monday night with the car of my dreams. Altohugh it took a lot of negotiating I was able to get a very fair deal on the car I really want the lot on Monday night with the car of my dreams. Altohugh it took a lot of negotiating I was able to get a very fair deal on the car I really wanted. Tommy was friendly, helpful and porfessional through out the entire process. I know it was a CRAZY day at the dealership, as it was Presdents Day. It seemed like a everyone buying not just looking. I have had my car less then one day and I am thrilled that I was lucky enough to find the car and the price that worled for me at Wayne Ford. Thank you to all the employees that help in completing my transaction without any issues. More

I had such a great experience at Wayne Ford. Dana was such a huge help. I was such in a disaster of a position because i had recently bought a used car else where and the engine got messed up and it was such a huge help. I was such in a disaster of a position because i had recently bought a used car else where and the engine got messed up and it was such a huge expense to fix and money was tight. They ended up buying my car and paying of the loan that was on it and gave me such a great deal on a car I couldn't pass it up. Now I'm happily driving a 2011 yellow ford fiesta. I definitely recommend everyone to go here! More

The dealership, as a whole, is a breath of fresh air in honesty and integrity. Our family purchased vehicles previously from Wayne Ford and received the same professional, cordial and honest service. The honesty and integrity. Our family purchased vehicles previously from Wayne Ford and received the same professional, cordial and honest service. Their service department is thorough and efficient as well. That was also one of the reasons why we purchased at Wayne Ford. The entire staff of people I dealt with, highlighted methods of savings that other dealers didn't even mention or misquoted. Our Transportation Consultant, Tania, was tops in knowledge and courtesy. Bravo to Wayne Ford! They have proven once again that they are proud to be part of the Ford family and certainly display it everyday. More

Everyone was friendly and pleasant. Time spent from beginning to end was very quick. Would definitely come back to this dealer in the future. Very nice people. beginning to end was very quick. Would definitely come back to this dealer in the future. Very nice people. More

The customer service was excellent and as a first time car buyer they answered all my questions clearly and concisely. It was clear that they truly cared about their customers and any concerns of theirs. car buyer they answered all my questions clearly and concisely. It was clear that they truly cared about their customers and any concerns of theirs. More

This is my second time dealng with Wayne Ford. I purchased a 2001 Expedition from Troy and recently a 2012 Edge from Tommy Garcia. I was completely satisfied with both experiences. My recent visit purchased a 2001 Expedition from Troy and recently a 2012 Edge from Tommy Garcia. I was completely satisfied with both experiences. My recent visit to Wayne Ford left me feeling like the sales staff knew what I was looking for better than I did. I gave them very little information at first because I was not sure what I was there to do. Buy new? Buy used? Lease? Or just research. By the end of that afternoon I was smiling from ear to ear knowing I made the best deal possible and I drove out of there in a brand new 2012 Edge. The price was right and the options package was more than I would have usually shopped for. I will return to Wayne Ford for my next vehicle. Jim Budd Lake NJ More

After hearing what a great experience a co-worker of mine had purchasing his 2012 Ford Explorer XLT at Wayne Ford, I decided to take his advice and see for myself. I dealt with Seth Rosen who my co-worker re had purchasing his 2012 Ford Explorer XLT at Wayne Ford, I decided to take his advice and see for myself. I dealt with Seth Rosen who my co-worker recommended. I called first thing in the morning and was in the showroom talking to him a half hour later. Mr. Rosen took his time showing me the difference between the XLT and the Limited. He basically showed me every Explorer on the lot with the different options they offered. He was very thorough from explaining the options right through purchasing the vehicle. Needless to say, I walked out of the dealership with a new Explorer. Hands down, the best experience I have ever had while purchasing a new vehicle. More