Wayne Ford

Very Patient I was looking around on the Internet and was contacted by Bobbie from Wayne Ford who just made every opportunity for me to come in and look around she I was looking around on the Internet and was contacted by Bobbie from Wayne Ford who just made every opportunity for me to come in and look around she wasn't annoying but very patient. When I finally decided to go by and check out an Explorer I made an appointment and was greeted by Dana who was very helpful I didn't feel bullied like at most dealerships , Dana is the only one I dealt with Until the end I wasn't bombarded with any manager to try and beat me up and get me to shell out more than I could afford. I drove home that nite with a brand new car that I could afford. More

Leasing a new car This is the third car I have leased thru Wayne Ford. My salesperson Sam Cicen was great. The Service Dept. is so nice to deal with. Everyone is courte This is the third car I have leased thru Wayne Ford. My salesperson Sam Cicen was great. The Service Dept. is so nice to deal with. Everyone is courteous and knowledgeable. Would definitely recommend Wayne Ford. More

Everything went well We contacted the dealer through the internet and we dealt with salesperson Tania. We were able to confirm all the info on the van that we were inquir We contacted the dealer through the internet and we dealt with salesperson Tania. We were able to confirm all the info on the van that we were inquiring about and made a phone offer based on Kelly Blue Book value. They accepted the offer and we picked the van up a couple of days later without a problem. Two weeks later we did this again with another matching van (2014 Ford E-350 12-passenger) without a glitch. Could not ask for an easier purchase. We did have some delay in the Wayne business office getting the titles to us but they overnighted them when we asked. It did cause us some internal problems as one van was unable to be registered before the temp plate expired and thus undriveable for a few days. It did not cause any real issue through as we were able to accomplish what we needed during that time through using the second van. Happy overall and will seek doing business with them again when the need arises. Living Faith Christian Church, Farmingdale, NY. www.livingfaith.org More

Great Sales Experience but Awful Finance Experience After searching many dealerships and meeting various sales people, we ended up at Wayne Ford based on an online inventory selection tool. The salesman After searching many dealerships and meeting various sales people, we ended up at Wayne Ford based on an online inventory selection tool. The salesman Sal was super friendly and very helpful without being pushy. He made his best effort to answer all our questions and helped us make an educated decision. The test drive and the conversations with Sal were great and I think all parties were happy with the end result. The good experience however, came to a halt when we had to meet with Kathy the finance manager handling our account. Frankly, I've never seen someone care less about our satisfaction and be more rude. As an accountant, I am very in touch with the stress and level or responsibility associated with finances, so I have a lot of respect for others in the industry. Kathy however, was unprofessional and did not seem to care about her customers. We practically had to beg to get an opportunity to speak with her, and when we did, she rushed through what she felt was best, instead of exploring various options. Upon my review of the documents, I noticed a blatant discrepancy with her methods (refusing to run numbers with household income vs. individual income) and had to push her to change the finance application to suite our needs (despite the fact that we requested the numbers be run with all income included to get a better rate). After it was proven that this method resulted in the most beneficial financing option, she proceeded to be dismissive and rude, rushing us out of her office. If you decide to visit this location, I highly recommend doing your homework on the financing aspect and make sure you know what you'd like the monthly payment, interest rate, etc to look like. Had we not visited other locations and met with other very helpful financing managers, I wouldn't have had much clarity onto my options, as the financing process at this dealership was embarrassingly poor. More

bought a new car My experience was excellent from the start to the finish. This was my second Ford Edge bought from Wayne Ford working with Dana Matteace. Dana is an a My experience was excellent from the start to the finish. This was my second Ford Edge bought from Wayne Ford working with Dana Matteace. Dana is an amazing person - I was truly spoiled she is one of a kind. Nancy Gerardi More

would not buy a car anywhere else Dana Matteace is the best! She is friendly, knowledgeable and patient. We have been dealing with her for years and have even brought friends and fam Dana Matteace is the best! She is friendly, knowledgeable and patient. We have been dealing with her for years and have even brought friends and family to her. Everyone was pleased with the customer service she extends to all. My husband drives a hard bargain and she never wavers in her friendliness and patience. She makes buying a car a pleasant experience instead of stressful. You leave with the knowledge that you got the best deal! More

Got A New Car My 1997 Ford Taurus needed major engine work and I decided it was time to buy a new car. Thanks to Dana and her knowledge of the vehicles, I ended up My 1997 Ford Taurus needed major engine work and I decided it was time to buy a new car. Thanks to Dana and her knowledge of the vehicles, I ended up buying a 2015 Ford Fusion. More

Wonderful dealership Wayne Rallo is the best. As a customer of Wayne ford since the 80's, I would go no where else for a vehicle. Wayne took a situation and handled it w Wayne Rallo is the best. As a customer of Wayne ford since the 80's, I would go no where else for a vehicle. Wayne took a situation and handled it with courtesy, professionalism and knowledge. He went above and beyond to make sure I could drive out of that dealership with something that was workable for me. I can't say enough about this man. He is truly an asset to the organization. I have recommended this dealership to many. I will continue to do so. I love my car and my experience with Wayne and the dealership was just perfect. More

Awesome customer Service! Thank you Dana! I went in just to see what they had to offer. I wasn't set on buying a car that day but the customer service I received from the Sales Rep Dana exceed I went in just to see what they had to offer. I wasn't set on buying a car that day but the customer service I received from the Sales Rep Dana exceeded my expectations! She was patient, friendly, and knowledgable! Didn't make me feel like she was more interested in the sale than my personal needs. Thank you Dana!! I will recommend you to my family and friends! I love my Subaru! More

Excellent Sales Person Dana Matteace Dana Matteace has been by far the best peron I have ever delt with . She is very frindley,courteous and knows her stuff about cars. I highly recome Dana Matteace has been by far the best peron I have ever delt with . She is very frindley,courteous and knows her stuff about cars. I highly recomend going to Wayne Ford and visiting Dana. More