Wayne Ford

Unscrupulous SALES PRACTICE 3 days after buying a car from them I had issues with the car, I wanted to return it for a different model, salesman tell me no problem come in and we 3 days after buying a car from them I had issues with the car, I wanted to return it for a different model, salesman tell me no problem come in and we'll take care of it. go see them and their way of taking care of it was to offer me $5000 less than what I paid for it after 3 DAYS!!! The car does not perform as advertised and they have no morals at all to do the right thing.. BEWARE IF YOU CHOSE TO DEAL WITH THEM...You will lose in the end....They work more as a used car dealer that you find on the corner of your block than as a reputable dealer.....which they are not. More

HORRIBLE SERVICE! BUY A CAR HERE AND GET NO SERVICE This is the 3rd time this happen to me so its time to let other know about it! I purchase my car at Wayne ford so when I call to make appointments the This is the 3rd time this happen to me so its time to let other know about it! I purchase my car at Wayne ford so when I call to make appointments the earliest I get is about in 3 weeks because I request a loaner car. However, Every time I show up there there is a problem, there is no car or the latest excuse I received the last two appointments is "They should it called you this morning to let you know..." this type of service is just not worth my time! Maurice More

Very long experience I started out my Ford experience with Scott Vanpeenen. It started really well, Scott fount the car I wanted and we made a deal. After that it became a I started out my Ford experience with Scott Vanpeenen. It started really well, Scott fount the car I wanted and we made a deal. After that it became a long experience. So I made the contract on Saturday and Scott told me he would find out about the Explorer by Monday. So it took me till Wednesday to finally get in contact with him. After about 8 calls I had to speak to a manager, who finally found out that they couldn't get the color. After more days pass, more colors weren't found and Scott is nowhere to be found. So I finally got in contact with the manager Milca, who was very helpful and contacted me back with any details within the same day. So after all that hassle they found my original color and it took me a total of 10 days to get the car. So the next problem occurred after waiting for my plates to be transferred over to my new car. I get a postcard about two weeks later saying that my plates were ready from Scott, but with a brief note stating "Cant trans will pay money". What is that even supposed to mean? When I call Scott back he says he doesn't remember and will let me know when I pick them up on the 11th. So when I picked the plates up they Scott told I couldn't transfer the plates over because the old car was in a different name. So I had to pay a extra $306 for the new plates. Scott his a horrible salesman. He doesn't contact you back after I left several voice mails. Had to get my car inventory issues fixed by a manager. On top of everything Scott did not notified me about the plates not being transferable, no call just sends a postcard. Even though it was two different names at the signing of the contract, he had no knowledge of the rules. I wouldn't recommend this dealership to anyone else. Johnny Cheng More

Best dealership experience I purchased my first Focus in 2003 from Wayne Ford. It was such a pleasant experience the first time I had to return. In need of a replacement I went I purchased my first Focus in 2003 from Wayne Ford. It was such a pleasant experience the first time I had to return. In need of a replacement I went back to Wayne Ford for a 2015 Focus. Just as I expected it was another pleasant experience. I walked in feeling confident of the customer service I would receive. I have to say Wayne Ford goes above and beyond for their customers. They do everything they can to make sure you leave satisfied. I will return there for every future vehicle need I have. Wayne Ford makes you feel like family. Believe me when I say no matter what your vehicle needs you will leave Wayne Ford a very happy customer. I did!! More

Got a Ticket because of them I ordered a Ford Focus 2014, fully loaded and I brought it at MSRP, I also have purchased over 4 cars here. My latest car they forgot to send out the I ordered a Ford Focus 2014, fully loaded and I brought it at MSRP, I also have purchased over 4 cars here. My latest car they forgot to send out the notification that my registration sticker had arrived. Eventually I got a ticket because of it. I called FORD to ask them why they never sent me an alert that the sticker was ready to be picked up and they kept making up excuses as to why it wasn't mailed out and pushing me to different people in the department. Eventually I had to talk to a random lady because the sales guy that sold me the car said "he didn't feel" like it was his fault. I am never buying from this car dealership again. More

Poor Service Department I recently bought a used mustang. The sales department was very nice and fair. I was told the service department would fix a rubber boot on the powe I recently bought a used mustang. The sales department was very nice and fair. I was told the service department would fix a rubber boot on the power steering. I waited for about 3 hours and was told the car was repaired. I looked under the car and NOTHING was done. So, Service Department told me the repair was complete and in fact they did nothing! It's unfortunate that a company feels it's OK to lie to customers for such an easy fix. More

Wayne ford All the staff at Wayne ford made my experience very pleasant. This was the first time I purchased a car without it being a night- mare. Hector was gre All the staff at Wayne ford made my experience very pleasant. This was the first time I purchased a car without it being a night- mare. Hector was great to deal with and I am sure he went out of his way to make sure I got the SUV I was looking for. More

friendly and trustworthy I found the people at this dealership to be friendly, I never felt pushed into anything. All my questions were answered even if I asked the same one m I found the people at this dealership to be friendly, I never felt pushed into anything. All my questions were answered even if I asked the same one more than once :) I was buying a car on my own for the first time! More

helpful and friendly I looked for a work van at several places and on the internet but found this location suitable for my business needs and all worked out ok I looked for a work van at several places and on the internet but found this location suitable for my business needs and all worked out ok More

A new and different car buying experience! I usually hate buying cars. But it is a necessity in life and I have had to do it many times. I dreaded the high pressure, quibbling over price of t I usually hate buying cars. But it is a necessity in life and I have had to do it many times. I dreaded the high pressure, quibbling over price of the new vehicle and the worth of the old. Then there were the games when you went to sign, with line items that you didn't agree to popping up on the final paperwork. I resigned myself to the task and expected to have a bad day. We were in the Wayne Ford pre-owned area looking for Escapes that they had listed on the internet. We weren't there long before Tommy Garcia came out to see if he could help. He explained the differences between the different trims that I had chosen, explained some of the options and asked if we wanted to test-drive one. It was lunchtime so we said we could come back after lunch for our drive. He said how about test-driving one to the restaurant, enjoying a leisurely lunch, and then driving back when we were finished? In the past, a salesperson would have to ride with us and give us turn-by-turn directions in a specified route. We felt like we couldn't speak openly with each other with the salesperson present. And we were concentrating more on the route we needed to take rather than the driving experience. Not so with Tommy! It was great...we were able to park and check out the car thoroughly and then discuss it over lunch. We concentrated on the experience on the way back and sat down with Tommy. He explained how it could work and gave us a generous offer for my old vehicle. We haggled over a price that we wanted to pay, but not for long. Of the 4 Escapes I was considering before arriving, I had narrowed it down to one after seeing them, but it really wasn't the color that I had hoped for. I drive a lot of miles and it doesn't make sense to buy a new car so I usually look for ones coming off of a lease. Unfortunately, this often means sacrificing options and colors that I want. This vehicle was a close enough compromise that we felt if Tommy could come down to our price, then we would "go for it". It was our first day looking and I was willing to walk away and keep trying if he couldn't meet our price. In just a few minutes we had a deal and what I thought was a great price and trade in value from my old car. The paperwork didn't have any hidden costs so I was pleasantly surprised with the entire experience! I would recommend Wayne Ford and Tommy to anyone! More