Wayne Ford

After researching the Ford Escape, I went to Wayne Ford hoping to test drive one. Sam C. was an excellent salesman who exhibited full knowledge of the vehicle. After a test drive, he listed to what my need hoping to test drive one. Sam C. was an excellent salesman who exhibited full knowledge of the vehicle. After a test drive, he listed to what my needs were and found the best model for me. I was impressed by his ability to make this experience as smooth as it was. I was happy with my experience, very grateful for a salesman like Sam, and very excited over my purchase. I highly recommend Wayne Ford and appreciated the fact that no one pushed me or forced something on me that wouldn't suit my needs. . More

My sales experience was a positive one. George made sure I got a good deal and all the rebates that I was entitled to. This is my second vehicle through Wayne Ford. It will definitely be my last purchase fr I got a good deal and all the rebates that I was entitled to. This is my second vehicle through Wayne Ford. It will definitely be my last purchase from them. What lead to my overall dissatisfaction was the service department. I called in for some minor warranty work. They scheduled it for 2 weeks later, they also stated that they lined up a loaner car ( which was part of the sales pitch while purchasing, the ease and availability of a loaner) so 2 weeks passes and I call the day before to confirm my schedule. I was told that everything was good. I then get a call the next day to be told that I was going to have to wait until 4:30pm to confirm the loaner car again. ( which I did the day before) I agreed relunctenly, since I work an hour away. I also expressed that since I was the customer I shouldn't be the one chasing the car down, that they should be they ones reassuring the car and my overall satisfaction. So I called at the time they stated, and guess what happened? No car, new drop off date. So we went through the process again. Only to have the same thing happen again. So a month passes. I finally call George and tell him what happened. He asked if he could call back. I agreed. Since George has helped me through this very same issue with my last vehicle. He actually remembered the situation. He also resolved it last time. So George called back and said he didn't understand what service was doing and that he would just loan me his car next week. Well that week has went by, and service called. They now have a car. I leave work early, race there and guess what? They want to charge my credit card $500 to use a loaner car. Not once was this relayed to me. They said they would refund it if there was no damages. I actually understand this policy and would have been more receptive had when Ron was speaking to me in a haphazardly manner. And informed me of this policy. Prior to the day I attempted to drop my car off, I was told in an offhandish tone, Wayne Fords subcontractor failed to contact me to inspect my sun roof, and that Ron just assumed the contractor called me. Now coming from someone who works in a customer service atmosphere. There are several underlying issues: 1. Lack of follow up 2. Giving false reassurances 3. Not being forthcoming to the customer 4. Not properly scheduling 5. Not following up in a timely manner 6. Undermining the customer 7. No resolution for the customer 8. Willingness to allow a customer to walk away In conclusion, I will definately purchase my next vehicle somewhere else, and when asked for a referral for a Ford dealership I will direct them somewhere else. This is only based on my service experience. It's a shame because my sales experience was great. I will admit that there was only one time I felt like things might change with my service experiences. That was when I was dealing with Chris. I only dealt with him when I had my first vehicle, I haven't seen him since. Just be weary when dealing with service. More

For the past 10 to 12 years I purchase diesel trucks for my roofing company with this dealership, aprox 3 to 4 vehicle a year. After speaking with Troy Mole, he explain to me that the new Eco boost truck wa my roofing company with this dealership, aprox 3 to 4 vehicle a year. After speaking with Troy Mole, he explain to me that the new Eco boost truck was getting 15 to 21 mpg and a lot of his friends and costumer were getting great gas mileage 20 mile per gallon ! So I purchase a 2013 FX4 Crew Cab Pick Up for $51,000.00 ! In my opinion a lot of money for a 150 pick up but I figure if I was getting great gas mileage it was well worth it. Unfortunatly its been almost 4 months now and I am only getting 8.9 MILES A GALLON!!!!!!! Spoke to Troy Mole 1 month after purchase and he said I had to break the vehicle in, after 2500 miles I would see better gas mileage, after reaching 3500 I was still getting the same gas mileage, called Troy again and was told to break it in 5000 miles. I contacted Ford directly on there 800 number who then explain to me in the owners manual that the truck would be breaking in at 3000 miles to assume EPA MPG. While I was on the phone with ford they contacted wayne ford and spoke to service manager and asked them to do a fuel pressure test, AFTER speaking to ford I called wayne ford to make a appointment and was told that there was nothing they could do for me ! That I had to break the truck in 5000 miles. I now have 9000 miles on the truck and I am still getting not more than 9 miles per gallon. Once again spoke to service manager at wayne ford and was told theres nothing they could do for me that they are aware of the problem. Now I am stuck paying a 800$ a month truck payment that cost me more gas money than my 2012 F450 Dually, Now no one is returning my phone calls and I am stuck with a lemon, This is FALSE ADVERTISEMENT AND SHOULD NO BE ALLOWED , THEY NEED TO RECTIFY THE SITUATION OR CHANGE THE TRUCK ! After being a loyal costumer and purchase over 50 vehicule over the past 12 years I would've expected better costumer service ! *AT LEAST A PHONE CALL BACK !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

The vehicle that I was interested in had a Carfax history showing an accident. The dealer did not verbalize to me that the vehicle was in an accident and the only way I found out it was in an accident was by showing an accident. The dealer did not verbalize to me that the vehicle was in an accident and the only way I found out it was in an accident was by reading through the numerous pages of a Carfax report that I printed out. In my personal opinion, the price the dealer wanted for this vehicle seemed too high given it was in an accident and the dealer seemed to believe it could get a price as if the Carfax report was clean; that is to say as if a future unknowing customer would pay full price and not factoring in the accident. This dealer is on a busy highway in Wayne and thus, in my personal opinion, I felt that I was treated as one of many... I would recommend everyone avoid this dealer.... More

I had a very good experience buying my new Ford F150 there were no Sale game and did feel pressured at all I would defiantly recommend Wayne Ford to a friend. there were no Sale game and did feel pressured at all I would defiantly recommend Wayne Ford to a friend. More

I bought a brand new Ford Focus. After three days a started to hear noise when switching gears. I went to the dealership for an appointment and they gave one but a week from the day I asked for servic started to hear noise when switching gears. I went to the dealership for an appointment and they gave one but a week from the day I asked for service. Today 05/08/2013 my wife was driving the car and the transmission was stuck on drive. My wife put it in reverse and the car went forward and almost got into an accident. My daughter was with her too. I immediately called the dealership to tell them about the problem and told them what happened and that the car is too dangerous to drive. The girl that answered the phone dared to tell me that nothing she can do and i have to call the service in the morning. I will explore all my legal options to make this dealership pay. Not they sold a defective car but their bad attitude towards that problem. Please do not buy from this dealership. I am real and my number is 201-919-5912 More

Hello,    I am writing to you in hopes you Hello,    I am writing to you in hopes you can help me.  I recently(january 2013) purchased a 2013 ford explorer limited suv from wayne ford in wayn Hello,    I am writing to you in hopes you can help me.  I recently(january 2013) purchased a 2013 ford explorer limited suv from wayne ford in wayne nj.  It was a brand new vehicle when I purchased it and I couldn't be happier with it when I got it.  The dealership couldn't go on more about how the truck is run by the ford SYNC system and how it was the first truck to be completely run by their computer.  Before I left the dealership they set up my cell phone(iphone 5) with the truck and explained all the services.      The very next day I had problems with the truck and my cell phone not connecting.  When it did connect the people on the other side of the call could berly hear me or said it was extremely staticy   I proceeded to call the dealership service department and they told me there was an update for the truck.  I had wondered why it wasn't updated when I bought the truck, but I figured it was how they did it.  I was told to come in for the update anytime and when I got there they said they were too busy and I had to come back.  The next time I came it took over 2 hours but finally I had the update.  The service man chris came out and synced my phone and sent me on my way.           It worked for a few days before I noticed that I was having other issues with the truck as far as the radio, usb stick, navigation and touchscreen freezing.  I figured it something that may have taken a while for the computer to adjust to the update and gave it the benefit of the doubt that it would work itself out.       As time past I noticed more and more problems all linking to the computer.  I brought it in and listed my problems as well as some other mechanical issues but they said we should deal with the computer issues first and then we could deal with the mechanical issues.  I brought my truck in where they kept it for over a week.  I was told that a part called an "apin" was to be replaced because it is not compatible with the update.  Now I questioned why they didn't replace it when I did the update.  After getting my truck back it was worse than before. I will list specific issues at the end.  I then went back to the service department and told them it was worse.  I was directed to the Ford Corporate hotline where I got assigned to angela, who after my time spending with her I am not surprised people are frustrated dealing with ford.        First I had to go thru an operator who gave very robotic questions and run around answers.  She started a case for me and told me angela would be dealing with me from this point on.  After answering the operators questions her last question was "what can we do to satisfy the situation for you?"  I told her I was very disappointed in the truck and frustrated with its problems.  It is a $50,000 truck and I expected it to work.  She informed me angela would call me in 48 hours and she is the regional manager.  I did receive a phone call from angela in the 48 hours and that would be the last time she called me when she said she would.  She asked the problems with the truck and again what I was looking for as a solution.  I informed her that all I wanted was to be released from the lease and into a different truck and stay with ford.  I have had ford products before and was happy.  I figured it was a freak happening and wanted to stay with the company.  She then informed me they would be sending an engineer out to survey the truck and look into the problem.   I told her I had videos of the truck not working and she told me she wasn't interest in it and to let the engineer look the truck over.        The engineer was set to come in on that monday.  I was supposed to receive a call to drop off the truck and angela would call me the next day.  Monday came and went with no call or engineer and tuesday came with no call from angela.  I called the hotline 3 times to get angela and all I got was her voicemail.  Wednesday the service manager called from wayne ford(paul) and informed me the engineer would be in the next day thursday at 2pm.  I then got a phone call from angela about an hour later to inform me the same thing.  I asked her why I wasn't called as promised and she said it wasn't in her schedule.  Thursday came and as I was driving to ford paul called me to say the engineer would be there at 3pm.  I had to waste an hour waiting and then he showed at 330pm.  When I met him he couldn't be more than 25 yrs old holding a computer.  He came up to me very robotic and cocky.  I told him I have videos to show him of what has been happening and completely ignored me asking for me to recreate the problems over and over again.  After a frustrating period he apologized and I showed him the videos.  He them took the truck into the garage of the service department and I was told it would be a little over an hour for him to research the problems.  After an hour paul told me to take a courtesy car($500 deposit) because it would be at least 3 hours more.  I asked why and he said the engineer is wiping my computer in the truck and reinstalling the software.  Thats when I knew he wasn't there to look into anything, he was there to just wipe the computer to try to make the problem go away for ford.  5 days later I got my truck back and as I synced my phone in the ford parking lot my navigation froze and would not work.  I ran to get paul to show him the problem.  He sat in my truck as angela called and he told her the truck was still not fixed and he called the engineer to try to rectify it but it was not fixable.  I took the truck from the dealership and awaited angela phone call the next day.   Now I want to update you on what the problem Ford says is why the sync is not working.  They say the iphone is in someway corrupting the whole SYNC system and it is a known problem with the truck.  Yes, they told me the $200 iphone is crippling the $50,000 truck and they know about it and are still selling the truck to customers.  They were well aware of my phone because they are the ones that setup the phone when I bought the truck. Angela called me that next day after talking to paul and the engineer and my many calls about the issues.  She flat out told me that its not fords problem and it is my fault for using the iphone.  She said they would not compensate me in anyway or let me out of my lease as I requested.  I have to wait for an update and hope it works out.  I also complained to the manager of wayne ford and told me they cant do anything but sell me another truck but I had to come up with $7000 to cover the difference on the value of the truck to what I owed.  Remember I bought the truck almost 3 months ago.  I called the ford hotline again and told them I wanted angela's supervisor and told them I would retain a lawyer and sue.  They asked me to wait 48 hours again and the situation would be escalated and a supervisor would call me.  I have not received any calls from them.  I called again and told them no one called and they gave me a fax number for a lawyer to contact them and hung up on me.   I do plan to take this matter to every extent the law allows me.  I have talked to many people and heard many ford customers are having problems like me with the SYNC system.  And more and more the trucks are coming in to the service departments.  I want to expose ford on how they treat their customers and their lack of accepting that they are selling a product to customers knowing there is an issue with the computer system.  If they had told me at the time of sale that my $200 iphone would not work in my $50000 truck honestly I would have not bought the truck.  I am on my phone a lot and commute 40 miles each way everyday and need that feature.  I do really hope that you take this story into consideration and help me expose this story. So here is an update. I was put in contact with John Beck, zone manager for ford motor company 2 weeks ago. We got on the phone and promised me the world. He said that he had a meeting with his 3 engineers and asked if anyone knew or had been with my truck and address the problems my truck is having. They all said no and told me he would be sending his best engineer out to look over my truck and make an assessment as to releasing me to a new truck that worked. He also offered a rental truck for me to drive because my truck would be in for a while. The only catch is I had to be there with my phone and the truck and engineer to see how the truck reacted to the phone in person. Even thou I have tons of videos and the service manager at wayne ford seeing the problems in person. I agreed as my last step before letting the lawyers handle it. Well today 4/29 was the day and let me tell you it was an eye opening experience. I arrived at wayne ford at 130pm, the engineer was on a call till 2pm when he came done. As I turned to greet him it became very apparent that I knew this guy because IT WAS THE SAME ENGINEER! The same guy that was there a month ago that was supposed to check my truck but instead wiped the trucks computer and reinstalled everything to cover up any issues. There he was standing infront of me. To say the least I was extremely upset. Myself and paul both tried to cal JOHN BECK but he refused to answer or call back. After realizing ford was now playing games to try to wear me down, I allowed paul and the engineer to have my phone. 15 minutes later the both emerge from the truck and paul tells me the will have to drive my truck around for a few days. ( So I am paying for a truck so that the service guys at wayne ford can drive my truck around) Again Ford is trying to wear me out and they keep going around in circles. It was time wasted that I will never get back. I have also been in contact with the general manager at WAYNE FORD Troy Mol General Manager...wayneford1@aol.com.com....and after one 30 minute meeting and seeing him today I can see how he works for ford. After all my complaints and visits to the dealership all he did was brush me off with that smug look of "I am above you". Its amazing to me how these people get away with screwing people over and stealing there money with no accountability. Wayne ford has done absolutely nothing but Waste my time, give me the run around and push me off to the next person over and over again. Ford motor company should be ashamed on how they treat their customers. I have proceded with the lawyers, as well as contact the attorney general, better business bureau, consumer affairs and countless other agencies. I hope by starting this page it will give courage to others going thru this and let everyone in the community know what WAYNE FORD is selling their customers with no support. Below is the list of problem the truck has had and has.   navigation bluetooth usb playback radio frozen screen adaptive cruise control lane assist rearview camera freeze air condition/heated seats suspension brakes whistling when driving engine knock steering passenger seat extreme shake and vibration tire mounts crash alarm constantly going off windshield wipers Thank you, More

This is best dealer experence I've ever had. I have a 2012 Ford Focus which developed a difficult diagnose front suspension squeak. The service manager Paul came out to my job to diagnose the problem a 2012 Ford Focus which developed a difficult diagnose front suspension squeak. The service manager Paul came out to my job to diagnose the problem personally on his own time! When I went to get the service done, they ran out of loaner cars, so Paul gave me his own dealer vehicle! This is the friendliest and most accommodating service experience I've ever had. They have won a very loyal customer in me for years to come. More

Recently we took our newly licensed son shopping for a used car. After visiting dozens of different dealerships, we happened upon Wayne Ford. As we browsed the large inventory of cars, we were approached used car. After visiting dozens of different dealerships, we happened upon Wayne Ford. As we browsed the large inventory of cars, we were approached by one of the sales people. She said her name was Dana Matteas, and that she could assist us with our search for the perfect car. Dana was extremely courteous, patient, and very well informed about each vehicle that we looked at. Dana showed true professionalism, from the start of our search, to the final purchase that we made of a vehicle. We were so impressed with the way in which we were treated by Dana and the people at Wayne Ford, that we felt it necessary to let others know about the customer care and satisfaction that we received there. More

I RECENTLY SHOPPED WAYNE FORD FOR A NEW SUV. HECTOR RAMOS WAS VERY HELPFUL AND PATIENT IN GIVING ME DIFFERENT OPTIONS TOO SUIT MY BUDGET. HECTOR RAMOS SHOULD BE RECOGNIZED FOR HIS CUSTOMER SERVICE SKIL RAMOS WAS VERY HELPFUL AND PATIENT IN GIVING ME DIFFERENT OPTIONS TOO SUIT MY BUDGET. HECTOR RAMOS SHOULD BE RECOGNIZED FOR HIS CUSTOMER SERVICE SKILLS HE MET ME AT THE DEALER ON HIS DAY OFF AND LEASED ME A NEW CAR I DON'T KNOW MANY PEOPLE THAT WOULD OF DONE THAT. I'M VERY HAPPY THAT I RAN INTO HIM THERES NOT MANY GOOD SALES PEOPLE OUT THERE. THANKS AGAIN FOR GIVING TOP NOTCH SERVICE!!!! LISA FIGUEROA More