Wayne Akers Ford - Service Center

This was absolutely the worst service I have ever experienced. My daughter was home for college for 1 week and brought her new Ford Escape in due to various noises she was hearing. She brought the c experienced. My daughter was home for college for 1 week and brought her new Ford Escape in due to various noises she was hearing. She brought the car in on Tuesday, May 4, and told the service advisor that she would be leaving to return to college on Friday. She called Wednesday to check on the status of it and was told her service advisor had the day off. The person who eventually spoke with her transferred her to a third person, who gave her conflicting information from what she had already been told. Communication regarding status of her vehicle was almost non-existent, unless she called to check up on it. Friday afternoon, she had not heard back, despite leaving 2 messages, so I called and demanded to speak to a manager, only to find out he/she had already gone home for the day! After a lengthy hold, I was told the part they were waiting for had come in, had been installed, and was bad, so they had to order it again and it would not be in until the next day. No regard at all was given to the fact that this delayed her departure back to school, nor explanation given as to why nobody bothered to return her calls, nor called to let her know what was transpiring. Worse yet--upon returning to school, the noise is still there!!!!!! More

Apparently Wayne Akers Ford is not in the service business anymore. They will not schedule appointments over the phone and their website sucks. It is not user friendly and doesn't work. Humans shoul business anymore. They will not schedule appointments over the phone and their website sucks. It is not user friendly and doesn't work. Humans should take care of humans because machines cant. I've done business with them for years and don't understand what the benefit is of alienating new or returning customers. More

I am writing this review to let other customers know that Wayne acres Ford it’s not somewhere you would like to service your SUV or a pick up truck and those fort lovers like myself find another dealer in yo Wayne acres Ford it’s not somewhere you would like to service your SUV or a pick up truck and those fort lovers like myself find another dealer in your local area customer service is very unprofessional for the customer service representatives of service to the director himself I have never into dealership for the director himself wall tried to call out a customerOn how many times you get your vehicle service through them and how many miles you have on your vehicle my thought is if my vehicle is running fine and there’s no problems why bring it to the dealership to be repaired and there is no issue that means for it factory has done a great job in building my truck I went in for a factory recall . After the recall was supposedly fixed experiencing some issues with the truck I ask for a second look at the work that was done or to inspect the truck to make sure it had nothing to do with the recall and that’s when I was told it will take three days for them to do that not based on anything other than they will need three days to check the truck out but yet it took them only a few hours to repair what was wrong not sure if that’s making any sense when I called back to speak with the director and that’s when he tells me well sir your truck has XYZ miles you only came to service a few times here with us so basically I’m not obligated to give you to check your vehicle regarding the repair work we did very bluntly and unprofessional attitude I was told that they’re undergoing new ownership I don’t think that’s the only thing they need to be doing maybe new management as well because at this rate I don’t see them being around very long the dealership was already empty when I came thereVery disappointed in the Ford brand in a franchisees that represent the brand More

Just trying to bring my truck in for the map update. Called (5) times on Friday. Dialed my service manager Steve Waters who has been great to work with and no answer, just ringing. Called back for servi Called (5) times on Friday. Dialed my service manager Steve Waters who has been great to work with and no answer, just ringing. Called back for service ext. Just ringing. Called again for the operator and was told Steve was no longer there and transferred me to VM for Isabella "who schedules service". I left message and never received a call back. I called the dealership again, just ringing. Next day, I called for the operator and told her that my call was never returned by Isabella and she transferred me again, somewhere....Doesn't matter because the phone rang forever without any VM or representative to answer. It should be this difficult to spend money with them. I'm going to try Mullinex where I bought it and deal with the inconvenience. Not happy & disappointed More

Until recently we received excellent service That’s why we purchased an Expedition Max Platinum from them. But last month and this month have been 100% the worst service received. They have no consideratio we purchased an Expedition Max Platinum from them. But last month and this month have been 100% the worst service received. They have no consideration for keeping your car for 5 days without fixing the problems. . I took the car in November because I purchased WiFi service for the car and we could not get it to work. And the video monitor on the passenger headrest was glitching. They had my car for 5 days and said come pick it up we could not fix it at this time. Bring it back I. 2 weeks and we should have answers to make the repairs. I waited a month before calling and making an appointment I was told to bring my car in Monday morning. I arrived at 8 am. After several attempts to reach the service department I finally was told they would be looking at my car in a couple of hours. By the end of the day it was still not being serviced. Tuesday comes and several calls later I am now told that my car was still not being serviced. Joe the service rep said he would talk to the service manager. I called Wednesday morning and left a message with the service manager. Joe called and said they were getting my car in today ( Wednesday) and it should take 1-2 hours. Repairs were not made by Friday afternoon. I told them I’m coming to get my car and take it to Al Packard. After 10 days in the shop no answers no repairs. The technician actually complained about having to trace wires to fix the monitor. Isn’t that his job. I asked for a loaner car and they don’t have this program. You would think they would try to repair cars in a timely fashion. Will not purchase another car from Wayne Ackers and certainly will not return to customer service. Another problem this month is that no one answers the phone. I finally go to the operator to get connected More

Worst service department ever I've been waiting on the same part for 2 and 1/2 months I think you're just give me the runaround don't ever go to Wayne Akers same part for 2 and 1/2 months I think you're just give me the runaround don't ever go to Wayne Akers More

After calling them for three days leaving messages or hitting option 2 on the auto attended, I decided to show up. At that point I was informed, even though this was the second attempt to fix a water lea hitting option 2 on the auto attended, I decided to show up. At that point I was informed, even though this was the second attempt to fix a water leak (that appears to be growing mold in my car) that Ford is no longer providing loaner cars and I would not get reimbursed for a rental. This came directly from the Service Manager Dave/David. When I asked to speak to the local district service manager for south florida, I was informed that he could not give out his phone number or email address. That I would have to contact Ford directly to arrange a loaner car. Left the dealership after wasting almost an hour, called the 800 number, spoke to a Quincy who is a big help and apologized for the inconvenience. He proceeded to reach out to an additional local dealership who has already arranged for service and loaner. This is my first time owning a Ford in 30 years, and probably my last. More

i have bought 3 cars from wayne akers ford lake worth 2 new and 1 used the total dishonesty lack of common buss.practices is downright appalling the first new car broke down 4 times within 2 week new and 1 used the total dishonesty lack of common buss.practices is downright appalling the first new car broke down 4 times within 2 weeks returned the vehicle i was obligated to take another new car as a replacement ( the new one was a far cheaper model that the dealer refused to acknowledge the diff . i sued and won in court and was refunded the diff.. to get rid of this ford nightmare in order not to lose over 6.000 usd i traded it in on an older car at a loss. the car was FORD CERTIFIED. good luck with that. it is apparent ford has not learnt how to make a decent transmission as the "new" car has trans problems... small potatoes the service dept first denied the "certified" warranty then i was told they cannot take the car in for 2 /3 months as they were snowed in with tranny work. yesterday i was stuck on the road i called the service dept and was told they would get back to me.........well they never told me when what month what yr. i asked a dozen times for the door code and was given assurance "next time" that too never happened. i had to go elsewhere after waiting for 4 hours this is the very worst service save your money NEVER BUY A FORD AND NEVER TRUST WAYNE AKERS sadly one is obligated to list stars even 1 is too much. i see there are many 5 star ratings that is amazing as every time i went to WAYNE AKERS SERVICE i met others that were upset at poor service and overcharging More