Wayne Akers Ford - Service Center

Worst service department This review is for the service department. I called on Wednesday and scheduled an appointment for Saturday at 12:30. I called the morning of to confir This review is for the service department. I called on Wednesday and scheduled an appointment for Saturday at 12:30. I called the morning of to confirm. I was informed they are running behind and she couldn't tell me how long the wait would be so just in case I packed everything I may need for my 12 month old daughter in case I was there for a few hours. I arrived unpacked my daughter and all of the things I packed her, her go to station #5 wait there for 20 for them to tell me that they do not have the part, but they could get it on Monday. So you can get the part in 2 days but not the 4 days that I waited for this appt. He called the agent who scheduled my service and spoke to her saying maybe, possibly, could have.....what! fault was not yours then it was hers. She scheduled the appt and checked to make sure you stocked the breaks and told me you did and scheduled the appt with my car make and model.Just rediculous. I kept my composure because my daughter was there. If I were to ever buy a Ford it would not be from this location. More

stood behind warranty work a while back i was fortunate enough to have Wayne Akers Ford fight for me to get FORD to warranty some paint/rust issue's that i was having. the fact a while back i was fortunate enough to have Wayne Akers Ford fight for me to get FORD to warranty some paint/rust issue's that i was having. the fact that they stood up for me and eventually were able to get FORD to cover the warranty with Wayne Akers covering the balance that FORD would not give says enough about this dealership......as if that was not good enough there was a spot that was overlooked by myself and the dealership, but i am very happy to say Chuck Coley (the body shop manager-who was not the manager at the original time of warranty work) stood behind Wayne Akers previous warranty work and i could not be happier. try this with your local dealership and see how far you get..i pass at least a dozen dealerships to go to Wayne Akers and i suggest that you do as well........ More

Worst experience with my vehicle Long story short...went in to do an oil change. Came out with my brand new tires rotated from front to the rear. Car service guy said this is regu Long story short...went in to do an oil change. Came out with my brand new tires rotated from front to the rear. Car service guy said this is regular and proceeds to say " you want your new tires in the back because if the ones in the front go out you can still turn but if the ones in the back go out youll swerve" Avoid going her to get maintenance done as previously noted by other reviews!! If you absolutely must come here please repeat your services and what fees will be with the salesperson/ service manager. Take an extra person as witness?? I am unable to prove i requested a simple oil change (plus new filter) and not the "works package" i was billed More

Long drive but worth it. When my 2013 F150 3.5 ecoboost 4x4 needs service I'm not afraid to drive. Service department=Steve Waters ***** Service Department manager=Rob Malf When my 2013 F150 3.5 ecoboost 4x4 needs service I'm not afraid to drive. Service department=Steve Waters ***** Service Department manager=Rob Malfatti***** Collision Department=David Cardulo***** Collision Department manager=Chuck Foley***** I live in Cape Coral, Florida. I literally drive across the state passing by numerous Ford dealerships to get to the one that I trust. Enough said..... Ron R. More

Be-careful of the service I took my truck to pepboys because i needed a oil change and was having trouble with it starting, they checked my truck and found that the security se I took my truck to pepboys because i needed a oil change and was having trouble with it starting, they checked my truck and found that the security sensor was the problem when the light go's out the truck started just fine and it did they said that i needed to go to a ford dealer to check my keys are the code but a ford dealer had to do that so i went to Wayne Akers an told them what was going on they took my truck to the service area and after that it wouldn't even run they changed parts on it saying that was the problem i had to get a tow truck to get my truck home they said they didn't know whats going but the truck ran fine when i took it there i just had to crank it twice then it start and run great know after they got done it wont even run be-careful if you go for service there i will never go back there i just hope what ever they did i can get it running again More

DON’T DO IT BE VERY CAUTIOUS IF YOU ARE TAKING IN A VEHICLE FOR MAINTENANCE. I took my 2008 FORD F-150 in to have the spark plugs changed because of a misfire. BE VERY CAUTIOUS IF YOU ARE TAKING IN A VEHICLE FOR MAINTENANCE. I took my 2008 FORD F-150 in to have the spark plugs changed because of a misfire. After they ran diagnostics and that was the problem and it needed brakes which I also knew. It was $1169 to do everything...not cheap. When I got in my truck and drove away, and it was bogging down like crazy (barely able to climb a hill) and I live in South FL. The truck had never done this and wasn’t doing it before with the misfire. I couldn’t believe they gave it back to me the way they did, and they had “the best, most experienced tech do the work.” So I took it back and after another day of diagnostics they found a knock in the engine...not good. Not super uncommon but how do you miss that? And why wasn’t it having the issue before you fixed the spark plugs? There is no way I would have put $1169 into the truck had I known there was a knock. I would have traded it right away as is and got what money I could out of it since I still owed $8200 on the truck. They didn’t offer me any money back for a MAJOR problem they missed...and they low balled me on a trade in ($3000 for my truck). Mike’s customer service through this was great but I will not take another vehicle there much less buy a vehicle from them. So as the title says, be cautious IF you are gonna go there. More

looks like a busy dealer, people do their best My Taurus broke down late in the day - called dealer and they arranged for towing. Dropped car by 630pm when service dept was already closed. Next mor My Taurus broke down late in the day - called dealer and they arranged for towing. Dropped car by 630pm when service dept was already closed. Next morning the service manager Dawn Saraceno called and told me that they are very busy and will look at the car in the afternoon. Got there in person by 11am and the car was already in the shop, looked at, but scheduled for repair next day. Dawn is an outstanding Service Advisor I have not seen many like her even at luxury cars dealerships- prompt reply, good work ethics, straight answers. On top of that she is technically very good. She explained me in detail the diagnosis and the repair cost I should pay. Dealership management should promote her. Service dept looks short on technicians working on cars while others stay idle after the morning rush. More

service time is bad I made an appt to take my car in for service yesterday (AC),for 11:00 am. Apparently they are short on service techs. Got a call late afternoon that t I made an appt to take my car in for service yesterday (AC),for 11:00 am. Apparently they are short on service techs. Got a call late afternoon that they couldn't even look at it until the following day. I called and complained to the service mgr Melvin Hanford, who didn't even bother to return my call. Got it back finally today, late afternoon. My service tech Steve Waters said that the call center has no idea that they are short on techs. I went to Wayne Akers because Al Packer West ripped my daughter off a year ago. Wayne Akers did fix the problem, but just make sure they can actually stick to the scheduled appt time. It really messed up my schedule to be without a car for 2 days! More

Great experience Had both of my Ford's in for general service and new tires. Was treated well and the waiting rooms are great. Everyone treated us well especially Dawn Had both of my Ford's in for general service and new tires. Was treated well and the waiting rooms are great. Everyone treated us well especially Dawn. More

Service department Went to service department on 5/30/2016 for appointment that was scheduled and even got email reminder on 5/29/2016 only to find service closed. I th Went to service department on 5/30/2016 for appointment that was scheduled and even got email reminder on 5/29/2016 only to find service closed. I think that the service department is very poorly ran and have no idea what they are doing also the department has no regard for people's time. More