Wayne Akers Ford - Service Center

Had to wait a bit because there was no one to greet you in front like normal. No one acknowledged me until after 8 mins. Took two hours for a reg oil change. in front like normal. No one acknowledged me until after 8 mins. Took two hours for a reg oil change. More

I had an appointment. I was greeted an processed in a timely manner. I was advise what I needed without feeling extras were suggested. I would highly recommend this location for buying and or services. timely manner. I was advise what I needed without feeling extras were suggested. I would highly recommend this location for buying and or services. More

I bought the service plan. It was easy to get a reservation, and it took less time than I expected. The waiting area was great. The Service person was nice and efficient. reservation, and it took less time than I expected. The waiting area was great. The Service person was nice and efficient. More

Excellent service I really appreciate it..Mariel is Excellent service I really appreciate it.. Mariel is wonderful super professional and so dedicated to every detail… thanks I definitely come back for Excellent service I really appreciate it.. Mariel is wonderful super professional and so dedicated to every detail… thanks I definitely come back for my future service More

Did not receive call back on my vehicle in a timely manner. Nobody ever wants to answer the phones at the service department. Customer service lady not pleasant or helpful. Didn’t want to let me sign manner. Nobody ever wants to answer the phones at the service department. Customer service lady not pleasant or helpful. Didn’t want to let me sign up for shuttle. Really made me feel un welcome when it’s her job to be that welcoming person. More

I had a terrible experience with them 6 months ago, and they gave me a free oil change. I wasn't going to ever use them again but I had a screw in my tire and they're right near my house so I brought my c they gave me a free oil change. I wasn't going to ever use them again but I had a screw in my tire and they're right near my house so I brought my car in for a tire patch and oil change. When I went to pick it up there was a 5 or 6 inch white line on the driver door rocker panel that wasn't there before. I called the agent over and he wiped it off (it appeared to be compound) revealing a large gash in the rocker. The agent (John) refused to give his last name and the manager Lenny was too busy to come over. After I called the sheriff and they arrived, Lenny found time and he denied they had anything to do with it and wouldn't fix it. And get this, THEY TOLD THE DEPUTIES THAT WAYNE AKERS HAS NO SECURITY or VIDEO CAMERAS!!!! The ones that you see they assert are all broken. Obviously a video would have shown no large white line with me driving in, and then a white line magically appearing upon return, possibly a camera in the bay would show how the damage occurred. Does a multimillion dollar car dealer really have no cameras anywhere? Give me a break. They damaged my car and refused to repair it even though they have their own body shop. I wouldn't have noticed the damage if someone hadn't tried to buff it out with compound and forgot to wipe all of it off, or whatever the white line was hadn't been so noticeable. Highly disreputable and incapable shop. More

Although no-one knew what was scheduled to be done. this was supposedly done by Sales. but after 30 min it was resolved. everyone was great was supposedly done by Sales. but after 30 min it was resolved. everyone was great More

Great service! Yovonnie was great! They were on time ! Great workmanship and great price ! friendly and service was done in a timely manner! Would highly recommend service department Great workmanship and great price ! friendly and service was done in a timely manner! Would highly recommend service department More

Always a great experience when we go. The team is great and very helpful. we have not been disappointed ever. We love Wayne acres Ford and very helpful. we have not been disappointed ever. We love Wayne acres Ford More

There was a serious lack of attention given to me as I was trying to check my vehicle in. After an hour and a half I realized my truck was parked back at the service entrance. No one came to tell me it wa was trying to check my vehicle in. After an hour and a half I realized my truck was parked back at the service entrance. No one came to tell me it was finished. I also asked that my rear shocks be looked at as the back of the truck has a lot of bounce. I’m pretty sure that that did not happen. Finally when I got in the truck to leave I noticed that my windshield washer fluid light was still on but on the receipt it said that all fluids were checked and are OK More