Wayne Akers Ford - Service Center

Excellent service as always. I have always been treated fairly. Very satisfied. Looking forward to continued business. I have always been treated fairly. Very satisfied. Looking forward to continued business. More

Tech spent 6 days testing for power drain on battery. Steve in Service Management kept pace with status. Steve in Service Management kept pace with status. More

Overall satisfied with my experience. They treated my car nice and saved me money. So i am thankful. They treated my car nice and saved me money. So i am thankful. More

Disappointed that my call was answered by an AI generated voice system. Not at all helpful for the maintenance I requested. Had to talk to a real live person to get usual excellent customer service. Also had voice system. Not at all helpful for the maintenance I requested. Had to talk to a real live person to get usual excellent customer service. Also had to wait 8 hrs at dealership before being told my car wouldn't be done until next day. Did appreciate the Uber lift. In business my motto has always been :under promise and over deliver" was a bit disappointed that I had to wait that long. Otherwise workmanship and customer service rep was outstanding. More

Absolutely the best shop I have ever delt with. Paul and the staff are fantastic. Paul and the staff are fantastic. More

Mobile service did a wonderful job servicing my vehicle. Very professional and took only a short time Very professional and took only a short time More

Kiana, my service rep was very helpful and courteous is she kept me informed and I appreciate her assistance. She’s a very good employee. she kept me informed and I appreciate her assistance. She’s a very good employee. More

A pleasant experience from Ben explaining and keeping me informed about the repair to the cashiers handling of payment. informed about the repair to the cashiers handling of payment. More

The service center reps leave a little to be desired. Prior to calling a customer to tell them the parts are not covered (after you verified they have the ultimate coverage) you should call the company t Prior to calling a customer to tell them the parts are not covered (after you verified they have the ultimate coverage) you should call the company to clarify. Putting the customer through unnecessary stress is not ok. The girls at the payment desk are great! More

Service agent Kiana was very helpful and courteous. She’s an excellent employee. she was very courteous and helpful, and I appreciated her assistance She’s an excellent employee. she was very courteous and helpful, and I appreciated her assistance More