Wayne Akers Ford - Service Center

This was literally one of the worst experiences I have ever had at a place of business. Kristian at first claimed to have helped me out by saving me a $150.00 but his service skills are deplorable. To top ever had at a place of business. Kristian at first claimed to have helped me out by saving me a $150.00 but his service skills are deplorable. To top it off my vehicle repair was misdiagnosed as the same issue I went in for is the same issue I have now only I am out $1400.00. Base on this experience I do not believe I would ever buy another Ford. More

Treated like a family member not a customer! Everyone was so nice and everyone was accommodating Everyone was so nice and everyone was accommodating More

We waited less than an hour and my son received a stuffed bear that he loves! Thank you! bear that he loves! Thank you! More

Great. Efficient and courteous. Good from start to finish. Even called me when the truck was done because I had not answered the text. Efficient and courteous. Good from start to finish. Even called me when the truck was done because I had not answered the text. More

Very attentive, friendly. Waiting area clean. Charging ports and cords available. Courtesy bottled water, coffee available as well as vending machines. Waiting area clean. Charging ports and cords available. Courtesy bottled water, coffee available as well as vending machines. More

Tech was wonderful. However, I can't understand the bill. The service was at no charge, and yet, the bill was $167.00 for the oil change. The itemized bill came in at However, I can't understand the bill. The service was at no charge, and yet, the bill was $167.00 for the oil change. The itemized bill came in at 135.00. Where did the other $30.00 come from? Danille explained the oil necessary for a Hybrid is pricier, but, it STILL didn't come close to adding up. I feel a lack of transparency and that we were over-charged. A follow-up is necessary here, please. Otherwise, our new truck will be serviced elsewhere. More

Fixed the problem for us the first time and patiently allowed sufficient time for us to come pick up our equipment allowed sufficient time for us to come pick up our equipment More

Everything was great. The service and the crew were super professional as always. Thank you The service and the crew were super professional as always. Thank you More

I waited about 10 minutes without an appointment before Ben checked me in. He gave me an estimated time to completion, and it was done a bit early. Ben checked me in. He gave me an estimated time to completion, and it was done a bit early. More

Great experience. Yovonne handled arrival well. I actually came a day earlier than my scheduled appontment, but they got me right in. On the way out Yovonne commented Yovonne handled arrival well. I actually came a day earlier than my scheduled appontment, but they got me right in. On the way out Yovonne commented on my shirt and we had a good talk about it since he had the same one. Thank you! More