Wayne Akers Ford - Service Center

Yankiel did a great job communicating with me, the only problem I had is that I didn't know that I had to pay $100 to get my car back, also have to go with my car for three weeks wasn't great problem I had is that I didn't know that I had to pay $100 to get my car back, also have to go with my car for three weeks wasn't great More

Ben Anderson is my service advisor at Wayne Akers Ford service. Always an excellent experience, in and out in no time, however becoming more disappointed with the price of the oil changes since I don’t ne service. Always an excellent experience, in and out in no time, however becoming more disappointed with the price of the oil changes since I don’t need tire rotations since my tires are staggered, It’s a four cylinder Mustang Ecoboost. ( less oil.) I’m tired of asking for some kind of a break on price. Feels like I am begging. Unfortunately may have to look elsewhere for my next oil change/ service in the future. Also I didn’t realize that they have a 3% increase on credit cards charge therefore, I don’t carry $100 cash with me. $101 out the door for a 4-cylinder oil change. I didn’t bother Ben (advisor) with all this cause he was slammed with writing up service tickets for people. He was and is always awesome/ great but they are short staffed. Not service advisor’s fault. Owners should have some kind of loyalty discount, been using them for four different Fords for 12 years. More

My advisor BEN is the best of the best he makes the difference #1 amazing difference #1 amazing More

Ben was professional, listened to me, and texted as soon as it was ready, which was right when I expected it. Thanks! as it was ready, which was right when I expected it. Thanks! More

Great customer service! Took care of my vehicle & gave it back to in a timely manner! Great attitude & was helpful. Took care of my vehicle & gave it back to in a timely manner! Great attitude & was helpful. More

Yankiel was disrespectful and impolite Dealer does not provide shuttle service when car is held overnight to bring the customer home. provide shuttle service when car is held overnight to bring the customer home. More

Great and timely service On Time, didn't try to Price hike. And educational on my vehicle hike. And educational on my vehicle More

No I've already done this. I trust him completely, I've dealt with him for the 10 years I e owned the car I trust him completely, I've dealt with him for the 10 years I e owned the car More

The staff is very polite, Steve the advisor updated me n the progress of repairs the progress of repairs More

Excellent and prompt service. Ben was professional, curious and efficient. This was a very excellent experience. Ben was professional, curious and efficient. This was a very excellent experience. More