Way Scarff Ford in Auburn

VERY DISAPPOINTING! VERY FRUSTRATING! They had a great deal on a SUV that I have been researching for quite a while, called Dave Gray and told him everything about my trade that I had, and the amount I wa deal on a SUV that I have been researching for quite a while, called Dave Gray and told him everything about my trade that I had, and the amount I wanted for it. I made sure to tell him everything I needed because I didn't want to waste my time (and his time) driving up there for no reason. He said that the amount I was looking for seems right and it checks out on paper and he just needed to take a look at it. Drove 3 hours to get there with my wife and 4y/o and 8mo/o, got there and Dave was busy so he pawned me off to an associate (who was really nice), test drove the SUV, got back to the dealership....still no dave, they looked at my car which was just how I had mentioned it over the phone and they offered me $4,000 less than Dave and I had spoke about with no explanation....Wasted SIX hours of my families life when he could have told me over the phone what they would give me for my car! In hind site I now realize that Dave probably knew I wouldn't get the amount I wanted for the car, was hoping that I wouldn't drive all the way there and leave empty handed, and didn't want to take the heat...just a hunch. Horrible experience and would not recommend anyone going there at all, or at least DEFINITELY not with a trade, and I won't be going back there at all. More

I had visited several dealers in the area intending to purchase a new Transit Connect Van. I visited Scarff Ford in Auburn and met salesman Robert Costales. Robert was very informative and willing to answ purchase a new Transit Connect Van. I visited Scarff Ford in Auburn and met salesman Robert Costales. Robert was very informative and willing to answer all my questions with no pressure to buy at that time. This was the man I wanted to buy my van from. All the dealings were straight forward and pleasant. After the purchase that same day I took a tour of the dealership and met the service staff and parts department. Overall a very good experience. On future vehicle purchases Scarff Ford will be my first and maybe only stop! In my opinion a dealership is made up by the employees. Mr. Costales is a great model for this! THANKS, Luke More

two words-AWESOME EXPERIENCE! The prices are a little two words-AWESOME EXPERIENCE! The prices are a little high, but they have a very talented and friendly service department. Fast, and very efficien two words-AWESOME EXPERIENCE! The prices are a little high, but they have a very talented and friendly service department. Fast, and very efficient. Expert advice. I went to Deihl ford in bellingham due to the fact our family moved up north. Twice we have had a nightmare of a time. The collision department was horrible as well as the experience we had with two different visits, two different mechanics. In the future, we WILL drive the 130 miles it takes to get our cars serviced by Scarff isuzu. As a customer speaking, someone should promote corey and maybe consider extending the service hours. You have a great service department, being busy should not be a problem. Robert Siewert. More