Way Scarff Ford in Auburn

I just went in to look at a specific vehicle they listed on their web site. I checked it out and took it for a test drive. They brought out a carfax and made a point to tell me that it had no repairs listed on their web site. I checked it out and took it for a test drive. They brought out a carfax and made a point to tell me that it had no repairs listed. On our inspection, it had a less-than-stellar body repair job on the driver side door. With this in mind, I started negotiating at KBB "Fair" condition market value. First, while the sales guy took a bunch of personal information, he had the audacity to state, "I don't think you really want this car." Supposedly, because I preferred to stand instead of sit, I wasn't a serious buyer. This, after I went an hour out of my way on a five hour trip just to see this car! The guy was a complete jerk. We got past that insult and he took my offer to the higher ups. He came back and told me a bald faced lie that the wholesale value of the car was $14000, and he couldn't sell it for less than that. KBB says the wholesale value of this car is $9700, which is well under my offer! Even the "Excellent" condition wholesale value is $11500. Scarff obviously employes salesmen who embody the worst that car dealers are known for. More

Scarff Ford is the definition of Superior Customer Service. Scarff's service is personable, paying close attention to and took great care in giving what we wanted in a vehicle and deliverd to our grea Service. Scarff's service is personable, paying close attention to and took great care in giving what we wanted in a vehicle and deliverd to our greatest satisfaction. Our salesman has a pleasing personality and a professional demenor. As far as our future vehicle purchases, we will continue going to Scarff Ford in the future. . More

I would, and have, recommended Scarff Ford to family and friends! Robert is a true pleasure to work with. His knowledge and NO PRESSURE attitude, made my experience a good one ! The service department has a friends! Robert is a true pleasure to work with. His knowledge and NO PRESSURE attitude, made my experience a good one ! The service department has always been helpful and on time. I really like the extended service hours, because of my schedule. Thanks Robert for all your help ! More

Salespeople are always couteous, informative, and interesting in satisfying my needs. Interested in making a good fit of the vehicle to the needs of the customer. Repair department is always clean an interesting in satisfying my needs. Interested in making a good fit of the vehicle to the needs of the customer. Repair department is always clean and mechanics always knowledgable. We take 3 vehicles there for service and are very happy with the work and the price. More

I first called and talked to a salesman named kevin allen and the call was handled with so much enthusiasm that i had to go and check it out in person. When i got there i was blown away by his knowledge of t and the call was handled with so much enthusiasm that i had to go and check it out in person. When i got there i was blown away by his knowledge of the f-150 ans surprised by how Kevin was more interested in making sure I bought the right truck than just making a sale. I will allways purchase from Kevin as long as he stays in sales. I will also refer all my friends and family to Kevin and Scarff Ford. More

I was impressed with how fast I was able to make it through the paperwork part of my deal when I picked the right car for me. Everyone was very friendly. through the paperwork part of my deal when I picked the right car for me. Everyone was very friendly. More

Amazing customer service, very knowledgeable, easiest experience purchasing a car, I did not feel pressure to make purchase, will return and recommend Adam to friends. experience purchasing a car, I did not feel pressure to make purchase, will return and recommend Adam to friends. More

I was in the market for a new Mustang, it was suggested that I try Scarff Ford of Auburn and speak to a sales person named Adam Cole. We sat down and ordered my new GT on the big screen in the customer ser that I try Scarff Ford of Auburn and speak to a sales person named Adam Cole. We sat down and ordered my new GT on the big screen in the customer service area of the store and a couple months late the car showed. I had called Adam to check on the cars arrival, he said that the car had not arrived. When I got home from work that evening, the car was sitting in the driveway, totally detailed with a huge bow on the windshield. The kid has a customer for life. Larry More

Adam was very helpful, friendly and professional. He worked a deal with me so that I could get the car I really wanted. Thank you Ford I love my convertible. worked a deal with me so that I could get the car I really wanted. Thank you Ford I love my convertible. More

Adam was very helpful during my time at Scarff Ford. He was very welcoming and greeted me with a smile. I would recommend Adam Cole to my friends and family who are looking to buy a new or used car. was very welcoming and greeted me with a smile. I would recommend Adam Cole to my friends and family who are looking to buy a new or used car. More