Way Scarff Ford in Auburn

Focus nightmare I recently bought a new 2014 Ford Focus thru this dealer noticed that it seemed to shift weird but the salesman, Robert, said it was supposed to be an I recently bought a new 2014 Ford Focus thru this dealer noticed that it seemed to shift weird but the salesman, Robert, said it was supposed to be an automatic that works like a stick and you just need to drive it for about 1500 miles so it can learn your driving style. What a joke at about 2000 miles I took it in for the shuddering and poor shifting and was given a two page handout describing these problems and basically told this is just the way it is and there is nothing they can do about it. The service people admit Ford knows there is a problem with the 6 speed automatic and are trying to fix it thru software updates with another one due in October. It would have been nice to have seen this handout before I bought. Basically I feel like They knowingly sold me a lemon and really don't care about the customer and will say anything to make a sale More

Complete lack of integrity, waste of time. I recently called Scarff Ford Auburn and asked sales person Brenno for a price on a particularly equipped 2014 Ford Fiesta. I informed Brenno of my I recently called Scarff Ford Auburn and asked sales person Brenno for a price on a particularly equipped 2014 Ford Fiesta. I informed Brenno of my intent to place an order for this vehicle and to pay in full by check. He assured me this would not be a problem. A few days later I called Brenno to confirm our arrangement and set a time to meet and place the order. The call went to voicemail and was returned shortly thereafter (more on this later). In the mean time, I called the sales dept. to confirm our payment method. Another sales representative confirmed there would be no problems and handed the phone to Brenno who also confirmed our payment method as well as the price we previously discussed. My spouse and I presented to Brenno at our agreed time, check in hand, expecting to place an order from Ford as agreed. I wasn't surprised when Brenno suggested a locally available and similarly equipped vehicle instead, but we weren't interested in that vehicle. We came to order a predetermined vehicle at a pre-negotiated price, and we were happy with our decision. This is when Brenno decided the price we agreed on was too low and we would need to pay an additional $500. My spouse and I thanked him for his time and set about returning home, being met at our car by a pursuing Brenno who apparently had a very rapid conversation with his sales manager. Promising to honor the pre-negotiated and twice (now three times) agreed upon price, Brenno was successful in coaxing us back inside. We were then presented with what appeared to be an order slip with our price, tax, title and license, and their $150 "doc fee". Great, we wrote the check, shook hands, and set out for some lunch. Before finishing our fish and chips, my spouse received a call from Brenno. Apparently we would need to come in and give them some more money, the amount would be revealed when we got back to the dealership. My spouse politely agreed and, upon ending the call with Brenno, immediately called our financial institution to cancel the check we had just written. We returned to the dealership mostly for our own amusement. Upon entering the dealership we were called by the sales manager into his office. Brenno was not in sight. The sales manager offered us two options, either take the local car, or pay another $500 to secure the vehicle we just bought. My spouse was happy to inform the gentleman of yet a third option, and we set out again for home. This morning I was going through my voicemails when I came across a peculiarly long, and yet unheard, voicemail from our pal Brenno. I listened as he said he was returning my call and looked forward to hearing from me, and continued to listen as he was handed the other phone and had that earlier conversation with me when I called the sales department to confirm our payment method. I recognized our conversation and continued to listen after Brenno ended the call with me, his cell phone still recording in his pocket, and informed his sales manager that he had "just quoted the guy $200 over invoice to shut him up and get him in here". He explained that he had done so because I kept trying to "hold (him) to a price". Yep, that's exactly what I was doing and I told Brenno that clearly when I called..."I would like to buy xxxx car and need to know how much that will cost" ... seems reasonable to me, but not to Scarff Ford Auburn. I do still have that recording and will post a link to it if I can figure out how to do that. I'm a disabled Vet, not a computer guy, but I'll try. **Update- search "Scarff Ford Auburn sales rep accidentally records himself" or any part thereof on the U-tube for the audio. Best I could do. So if you'd like to have your afternoon wasted by someone who will say anything just to "shut you up" and not honor his word, hop on down to the integrity void that is Scarff Ford Auburn and let Brenno and his band of merry pranksters delight you with a tale of whimsy. If you'd like to buy a car, go anywhere else. Jerry Gannon DAV, USA More

I just went in to look at a specific vehicle they listed on their web site. I checked it out and took it for a test drive. They brought out a carfax and made a point to tell me that it had no repairs listed on their web site. I checked it out and took it for a test drive. They brought out a carfax and made a point to tell me that it had no repairs listed. On our inspection, it had a less-than-stellar body repair job on the driver side door. With this in mind, I started negotiating at KBB "Fair" condition market value. First, while the sales guy took a bunch of personal information, he had the audacity to state, "I don't think you really want this car." Supposedly, because I preferred to stand instead of sit, I wasn't a serious buyer. This, after I went an hour out of my way on a five hour trip just to see this car! The guy was a complete jerk. We got past that insult and he took my offer to the higher ups. He came back and told me a bald faced lie that the wholesale value of the car was $14000, and he couldn't sell it for less than that. KBB says the wholesale value of this car is $9700, which is well under my offer! Even the "Excellent" condition wholesale value is $11500. Scarff obviously employes salesmen who embody the worst that car dealers are known for. More

Scarff Ford is the definition of Superior Customer Service. Scarff's service is personable, paying close attention to and took great care in giving what we wanted in a vehicle and deliverd to our grea Service. Scarff's service is personable, paying close attention to and took great care in giving what we wanted in a vehicle and deliverd to our greatest satisfaction. Our salesman has a pleasing personality and a professional demenor. As far as our future vehicle purchases, we will continue going to Scarff Ford in the future. . More

I would, and have, recommended Scarff Ford to family and friends! Robert is a true pleasure to work with. His knowledge and NO PRESSURE attitude, made my experience a good one ! The service department has a friends! Robert is a true pleasure to work with. His knowledge and NO PRESSURE attitude, made my experience a good one ! The service department has always been helpful and on time. I really like the extended service hours, because of my schedule. Thanks Robert for all your help ! More

Salespeople are always couteous, informative, and interesting in satisfying my needs. Interested in making a good fit of the vehicle to the needs of the customer. Repair department is always clean an interesting in satisfying my needs. Interested in making a good fit of the vehicle to the needs of the customer. Repair department is always clean and mechanics always knowledgable. We take 3 vehicles there for service and are very happy with the work and the price. More

I first called and talked to a salesman named kevin allen and the call was handled with so much enthusiasm that i had to go and check it out in person. When i got there i was blown away by his knowledge of t and the call was handled with so much enthusiasm that i had to go and check it out in person. When i got there i was blown away by his knowledge of the f-150 ans surprised by how Kevin was more interested in making sure I bought the right truck than just making a sale. I will allways purchase from Kevin as long as he stays in sales. I will also refer all my friends and family to Kevin and Scarff Ford. More

I was impressed with how fast I was able to make it through the paperwork part of my deal when I picked the right car for me. Everyone was very friendly. through the paperwork part of my deal when I picked the right car for me. Everyone was very friendly. More

Amazing customer service, very knowledgeable, easiest experience purchasing a car, I did not feel pressure to make purchase, will return and recommend Adam to friends. experience purchasing a car, I did not feel pressure to make purchase, will return and recommend Adam to friends. More

I was in the market for a new Mustang, it was suggested that I try Scarff Ford of Auburn and speak to a sales person named Adam Cole. We sat down and ordered my new GT on the big screen in the customer ser that I try Scarff Ford of Auburn and speak to a sales person named Adam Cole. We sat down and ordered my new GT on the big screen in the customer service area of the store and a couple months late the car showed. I had called Adam to check on the cars arrival, he said that the car had not arrived. When I got home from work that evening, the car was sitting in the driveway, totally detailed with a huge bow on the windshield. The kid has a customer for life. Larry More