Waxahachie Ford

Wesley Spence and his group did a great job getting me and my friends our vehicles. Justin Bowers did an excellent job facilitating our needs. We will be ordering all of ur vehicles through them. and my friends our vehicles. Justin Bowers did an excellent job facilitating our needs. We will be ordering all of ur vehicles through them. More

Service communication non-existent! Will never go back there! Only performed half extended warranty service! It was a Ford extended warranty and supposed to be bumper to bumper. Had m Will never go back there! Only performed half extended warranty service! It was a Ford extended warranty and supposed to be bumper to bumper. Had my car for over 1.5 weeks. Buyer Beware! More

Salesman was very courteous and patient. allowing me to take my time and find what I wanted allowing me to take my time and find what I wanted More

I thought that Waxahachie Ford was being run Very efficiently and had a great salesperson That was very efficient and knowledgeable. I would give Errick Todd the best rating possible. efficiently and had a great salesperson That was very efficient and knowledgeable. I would give Errick Todd the best rating possible. More

Beware of this dealership. Called about 3 recalls on my F250. Confirmed the recalls with the service adviser and set up a time for them to pick the truck up. Was told if they p Called about 3 recalls on my F250. Confirmed the recalls with the service adviser and set up a time for them to pick the truck up. Was told if they picked it up early morning they should have it done that day. Once they got my truck they text, not even call to tell me that the repairs will take 3 weeks. I advice them I can not go without a vehicle (my truck) for 3 weeks that I need a loaner truck. They proceed to tell me they can put me on a waiting list for a loaner but they don’t provide trucks. So I guess I am supposed to stop working because they lie about the time needed for the repair and can’t schedule their loaners. To add insult to injury I am a mechanic by trade and know the job can but done in two days max with the mechanic not rushing to do the job. So basically my truck will sit in a back lot for 2 1/2 weeks and then they will fix it. Will never see another penny from me. More

Did not answer my questions about charges. Charged me for an issue resolved before arrival. I asked them to confirm my extended warranty before any charges. I brought a recall letter from Ford Charged me for an issue resolved before arrival. I asked them to confirm my extended warranty before any charges. I brought a recall letter from Ford for a tailgate issue, not addressed. Told me transmission needs rebuild, transmission specialist said that was not true. Will try to debate charges with my bank. More

Prompt, courteous. The waiting area was clean and comfortable. They kept me informed and work was completed in a timely manner. The waiting area was clean and comfortable. They kept me informed and work was completed in a timely manner. More

Very nice and knowledgeable. Quick the with the paperwork and vehicle pickup. Vehicle very clean upon pickup Quick the with the paperwork and vehicle pickup. Vehicle very clean upon pickup More

Best, Quickest and Friendliest Dealership EVER! I’ll Never Shop Anywhere Else For A Vehicle! I’ll Never Shop Anywhere Else For A Vehicle! More

Misdiagnosed Rude service Price gauge Bad customer service Need better equipment for diagnostic Need to hire better service management service Need better equipment for diagnostic Need to hire better service management More