Waxahachie Ford

Excellent service. Josh and Fernando were very patient with us and took care of us. Two thumbs up!! Josh and Fernando were very patient with us and took care of us. Two thumbs up!! More

Exceptional services provided by Eric Williams my salesman and the finance manager Mr. Coppock. Their help in getting me into my 2021 Ford F150 was outstanding! salesman and the finance manager Mr. Coppock. Their help in getting me into my 2021 Ford F150 was outstanding! More

I took my 2012 Chrysler 300 to Waxahachie Dodge Chrysler Jeep Ram at 2405 N. Interstate 35E, Waxahachie, TX 75165 on July 6, 2023. My vehicle had three recalls which were addressed and fixed. My concerns we Jeep Ram at 2405 N. Interstate 35E, Waxahachie, TX 75165 on July 6, 2023. My vehicle had three recalls which were addressed and fixed. My concerns were overheating with a charge of $1,943.81and a grinding noise with a charge of $2,239.95. I had to initiate texts to Brianna Winstead about the status of my car twice. I was informed late evening on July 18, 2023 that my car was "washed up and ready to go!" I picked it up on July 19, 2023 early that morning, their driver test drove it with my husband, but it was filthy inside (grass on both front seats & floor areas) & out. It still made a little grinding noise (turning left) during the test drive, but was told that it should go away after a few miles driven. The grinding noise has not ceased and the car is still overheating as it was prior to being service. Therefore, nothing was fixed. I left a voicemail and detailed text message on August 10, 2023 for Jonathan the service manager. As of today, September 6, 2023, I have never received a call back nor text from him. I really need these issues resolved and need to know what can be done with paying $4,450.06 to have them fixed. If I had to rate their service, it would be 0/5 stars because I am very dissatisfied. There was no good customer service because I stood in the office for over five minutes before anyone offered to help me. I am very reluctant to take it back to the same dealership, because I do not trust the lack of customer service and lack of care that was displayed. This was a very unfortunate experience. More

it was good doing business there and everything went good to make sure it did thanks good to make sure it did thanks More

Fernando was great to work with! Responsive and kept me updated through the entire process of ordering my new Bronco! Responsive and kept me updated through the entire process of ordering my new Bronco! More

I purchased a 2020 Silverado Durmax. I asked for the service record of course they provided CarFax, but failed to add a copy to the final paperwork. The pride themselves on their “Custom I asked for the service record of course they provided CarFax, but failed to add a copy to the final paperwork. The pride themselves on their “Customer Service”, which in turn their character and carisma at sale was on point. Unfortunately it’s all part of the sales trick. I traded in my BMW which they only value at 2,150$. They claim to give you a discount but what they actually do is mark up the price on the contract to show one but you’re paying sticker price. Don’t be fooled and don’t let them write that in. They do not give you any discount. Be sure to check the oils etc. the offer a free change but let you leave on dirty low oil. It was also low on DEF fluid and we all know how troublesome that becomes if not cared for. Upon leavening the dealership 3hrs down the road the check engine light came on with a reduced power. This was on the freeway. Very hazardous and potentially life threatening for me and my son. Which they cared nothing about. They push to sale a warranty that is not needed. Manufacturer warranty for my truck is 100k miles. They tried to sale me a warranty that will cut off at 150k miles for 4,300$. So they really selling 50k of warranty for that much. That word it nicely to you don’t notice. Once you leave the location the customer becomes a number and commission. Safety is not their concern. After continuous struggle with the truck I sent it in for repair at GUNN Chevrolet. My conversation with “my sales representative” who states his main priority is customer satisfaction. I had the GM service récord pulled from the vin number and that’s where everything came out. All the previous worked done to it and how it continues to be a problem. The same issues were on during their 42 point inspection but failed to mention so. GM records show which store numbers did what to it before sales. I definitely don’t recommend shopping here at any point. Have photos to show their responses and failed promises. More

Corbin Schwalm took the time to interpret my need and particular taste in a personal and work F150. He did an amazing job! I recommend this dealership above all others. My overall experience was fantasti particular taste in a personal and work F150. He did an amazing job! I recommend this dealership above all others. My overall experience was fantastic. More

Service communication non-existent! Will never go back there! Only performed half extended warranty service! It was a Ford extended warranty and supposed to be bumper to bumper. Had m Will never go back there! Only performed half extended warranty service! It was a Ford extended warranty and supposed to be bumper to bumper. Had my car for over 1.5 weeks. Buyer Beware! More

Wesley Spence and his group did a great job getting me and my friends our vehicles. Justin Bowers did an excellent job facilitating our needs. We will be ordering all of ur vehicles through them. and my friends our vehicles. Justin Bowers did an excellent job facilitating our needs. We will be ordering all of ur vehicles through them. More

Salesman was very courteous and patient. allowing me to take my time and find what I wanted allowing me to take my time and find what I wanted More