Waxahachie Ford

Great experience with Casey. He helped us with buying our new Explorer. We would be using him again in the future. He helped us with buying our new Explorer. We would be using him again in the future. More

On December 29, 2023, I went to Waxahachie Dodge for a second time in a month to look at a vehicle. The vehicle was a 2023 Ram 1500 that had been discounted to $51,768.00 from $72970.00. I sat down with t second time in a month to look at a vehicle. The vehicle was a 2023 Ram 1500 that had been discounted to $51,768.00 from $72970.00. I sat down with the salesman, Ethan. He brought back numbers as usual and the truck was marked up to $55098.00. I told him it was 51768.00 online. He went back to finance and came back with the corrected number of 51768.00. This time they had added GAP and a Service Contract in the amount of 6587.00. I told them I didn't want the service contract but the Gap was fine to keep on. Ethan went to finance where Justin Johnson told him to tell me they wouldn't sell the truck unless I purchased the service contract. I told them I didn't want it as it was a bran new vehicle with a manufactures warranty. They refused to do the deal unless I agreed to put it on the loan. I eventually agreed and told the sales manager Dustin that I was going to turn around and cancel it as I was allowed by law within 30 days. Dustin said it was a contract that went above and beyond the manufacture warranty but didn't tell me I couldn't cancel it. I returned the first week of January to cancel the gap and service contract as I had refinanced the truck at this time. Justin Johnson refused to cancel the contracts and told me if I proceeded to cancel the contracts he would undo the deal and make me bring the truck back. I told him I had refinanced it and he said he didn't care I could bring the truck back. I left and sent called to talk to the GM. Justin answered and told me he was the GM and refused to let me talk to Shanon the real GM. I called back 2 more times and Justin intercepted the call and told me my only option was to bring the truck back or keep the service contract. Justin, Ethan and Dustin the sales manager acted in bad faith and will not let me cancel over 7000.00 worth of contracts I do not need. Don't buy a vehicle with any contacts they will not honor the cancelation because it effects their pay. More

This is my second truck purchase from Justin Bowers at Waxahachie Ford. Justin is beyond professional, incredibly responsive and overall, phenomenal at his job. Waxahachie Ford. Justin is beyond professional, incredibly responsive and overall, phenomenal at his job. More

I am very displeased with your service. You contacted me for a recall and stated you needed 2 weeks to get the parts. You set the appointment for today Dec 20 so I made arrangements to leav You contacted me for a recall and stated you needed 2 weeks to get the parts. You set the appointment for today Dec 20 so I made arrangements to leave my truck and made arrangements for other transportation. Only to find out when I showed up on time that you did not have all the parts and you couldn't even order them until Dec 26. You said you wanted to earn my business but you can't even handle your service dept. correctly how are you going to earn my business. You did not even reschedule or try to. I was going to look at new vehicles today but with this kind of service I will have to go to other dealers. So I just left. Thanks for your time.Don Green More

Hands down the single best dealership to buy a new Ford. From service to sales they are exceptional in every sense of the word. From service to sales they are exceptional in every sense of the word. More

Everyone from my salesman Corbin to the supervisor was very calm and listened to what I wanted. This was the best experience I have had with a car dealer in years. Professional, courteous and knowledgeabl very calm and listened to what I wanted. This was the best experience I have had with a car dealer in years. Professional, courteous and knowledgeable is hard to find. I will be a customer for years to come. More

Always professional, not pushy, takes time to explain details and all options. I’m a repeat customer details and all options. I’m a repeat customer More

Good experience with this dealer. Clean,friendly and knowledgeable. I will recommend this dealer to my friends in the future for their nest car purchase. Clean,friendly and knowledgeable. I will recommend this dealer to my friends in the future for their nest car purchase. More

Great experience. No high pressure and a seamless deal. I appreciate a dealership that doesn’t waste my time. No high pressure and a seamless deal. I appreciate a dealership that doesn’t waste my time. More