Waxahachie Ford

Unethical My 21 year old daughter in law came in for a recall and they ended up selling her a $37,000 Ford Escape with a hundred and twenty thousand mile warran My 21 year old daughter in law came in for a recall and they ended up selling her a $37,000 Ford Escape with a hundred and twenty thousand mile warranty, paint sealant, tire insurance, and they didn't come off the sticker price a penny. And any other Ford dealership in the Metroplex this would be a $24,000 vehicle. Try to speak with the sales manager and he told me to go pound sand. More

Vehicler buying experience excellent! I have been doing service business with Waxahachie Ford For a few years but had never bought a vehicle from them, on July 07th that all changed I boug I have been doing service business with Waxahachie Ford For a few years but had never bought a vehicle from them, on July 07th that all changed I bought a 2015 F150 I was treated very well all accommodations were made for my situation as I was going to the Doctors office and came back all of the staff from the purchase price to the final delivery was excellent and 100% up front about everything pertaining to my purchase I always buy new but if I were to buy used this would still be the dealer More

Easy and pleasant experience In June, I purchased my new 2016 Ford Explorer Platinum that they had on the showroom floor. Casey was attentive and very knowledgeable about the veh In June, I purchased my new 2016 Ford Explorer Platinum that they had on the showroom floor. Casey was attentive and very knowledgeable about the vehicle. David assisted with my paperwork and was quick and thorough. This was by far the easiest car buying experience I've had. It was not the first vehicle we purchased from Waxahachie Ford, and if they continue the customer service they have extended to us so far, it definitely won't be the last. Thank you Casey, David, and Gary! More

Horrible Dealership We applied online and an Internet specialist called then emailed me. I could not take the call at that time but was planning on returning the call the We applied online and an Internet specialist called then emailed me. I could not take the call at that time but was planning on returning the call the next day. Immediately after his call I get several calls from a Florida number. I answered and it was a call center wanting to set me up with an appointment. The girl was rude laughing at me and interrupting me. I asked her not to call back. Since then I have gotten almost 6 calls. I called the Internet specialist to have them stop calling. He wasn't interested in that just wanting me to come in. He did say he put my name in the do not call lost....which he didn't. I emailed and asked for more information on what I qualified for and asked again to have them stop calling. I never received an email back. I personally do not want to do business with a company that handles their perspective buyers in this manner. I do not need to be called constantly pressured to set up an appointment. I will tell everyone I know to avoid this dealership....their business practices or like those of a scam company. More

best car buying expereiance ihave ever had very nice sales staff, very helpful,when i asked a question they had answer. the buying time i spent was very short,nice new dealership very nice sales staff, very helpful,when i asked a question they had answer. the buying time i spent was very short,nice new dealership More

Service department-major let down I have been to multiple dodge dealerships in the Dallas area including lewisville dodge, dallas dodge, and grapevine. I have had outstanding service a I have been to multiple dodge dealerships in the Dallas area including lewisville dodge, dallas dodge, and grapevine. I have had outstanding service at all of those and I can not say the same about waxahachie dodge. The first time I pulled into service I had no idea where to park and sat there for 20 minutes with the service department reps standing right there and not coming to see what I needed when they clearly saw me. After 30 minutes of waiting I left. The second time I pulled in with one car in front of me and after 10 minutes of waiting, someone finally came to see what I needed. Then she proceeds to ask me if I have an appointment and I say no. She then tells me they are completely booked today. I asked if this location goes on appointments only and she says yes. I have never once had to call for an appointment for an oil change at a dealership. Horrible service and would drive an hour away before I went back there. More

a great feeling I went to dealer not expecting much. I was welcome went I got there and treated very good. Casey Gonzles help me. I told him what I am to trade and t I went to dealer not expecting much. I was welcome went I got there and treated very good. Casey Gonzles help me. I told him what I am to trade and that I wanted a ford escape. he did everything he could to make it happing. I am now driving a white 2016 ford Escape. I just love it. best feeling from a dealership in a long time. THANKYOU TO ALL AT WAXAHACHIE FORD Clabern Scott More

service department I send my truck to check on transmission leaks and after one week my transmission continued leaking and also my transmission pan was bent during the j I send my truck to check on transmission leaks and after one week my transmission continued leaking and also my transmission pan was bent during the job time so I went with Jerad and talk to him about the issues and he refused to work on my truck even you cause the problem. And I agree with the other person bad customer service with Jerad and he thinks he can walk over you. More

My New Dodge I just bought two new dodges was very please with the salesman who helped me with my trades and service Will and White Feather was ver helpful I woul I just bought two new dodges was very please with the salesman who helped me with my trades and service Will and White Feather was ver helpful I would be more than happy to deal with them aging Thanks Hubert Carter More

Great Service Department This is our first dodge vehicle and I am just so happy we selected this dealership for service needed. Blake Ness was awesome he got our vehicle fixed This is our first dodge vehicle and I am just so happy we selected this dealership for service needed. Blake Ness was awesome he got our vehicle fixed in minutes and had great customer service. More