Waxahachie Ford

Service department-major let down I have been to multiple dodge dealerships in the Dallas area including lewisville dodge, dallas dodge, and grapevine. I have had outstanding service a I have been to multiple dodge dealerships in the Dallas area including lewisville dodge, dallas dodge, and grapevine. I have had outstanding service at all of those and I can not say the same about waxahachie dodge. The first time I pulled into service I had no idea where to park and sat there for 20 minutes with the service department reps standing right there and not coming to see what I needed when they clearly saw me. After 30 minutes of waiting I left. The second time I pulled in with one car in front of me and after 10 minutes of waiting, someone finally came to see what I needed. Then she proceeds to ask me if I have an appointment and I say no. She then tells me they are completely booked today. I asked if this location goes on appointments only and she says yes. I have never once had to call for an appointment for an oil change at a dealership. Horrible service and would drive an hour away before I went back there. More

a great feeling I went to dealer not expecting much. I was welcome went I got there and treated very good. Casey Gonzles help me. I told him what I am to trade and t I went to dealer not expecting much. I was welcome went I got there and treated very good. Casey Gonzles help me. I told him what I am to trade and that I wanted a ford escape. he did everything he could to make it happing. I am now driving a white 2016 ford Escape. I just love it. best feeling from a dealership in a long time. THANKYOU TO ALL AT WAXAHACHIE FORD Clabern Scott More

service department I send my truck to check on transmission leaks and after one week my transmission continued leaking and also my transmission pan was bent during the j I send my truck to check on transmission leaks and after one week my transmission continued leaking and also my transmission pan was bent during the job time so I went with Jerad and talk to him about the issues and he refused to work on my truck even you cause the problem. And I agree with the other person bad customer service with Jerad and he thinks he can walk over you. More

My New Dodge I just bought two new dodges was very please with the salesman who helped me with my trades and service Will and White Feather was ver helpful I woul I just bought two new dodges was very please with the salesman who helped me with my trades and service Will and White Feather was ver helpful I would be more than happy to deal with them aging Thanks Hubert Carter More

Great Service Department This is our first dodge vehicle and I am just so happy we selected this dealership for service needed. Blake Ness was awesome he got our vehicle fixed This is our first dodge vehicle and I am just so happy we selected this dealership for service needed. Blake Ness was awesome he got our vehicle fixed in minutes and had great customer service. More

Thank God This was the best experience I've ever had at a car dealership. I thank God for good salesmen who don't hassle you or try to get you buy something oth This was the best experience I've ever had at a car dealership. I thank God for good salesmen who don't hassle you or try to get you buy something other than what you came in for. More

Service Department focused on customer service I had the best experience with the service department at Waxahachie Dodge. Justin is a great service advisor and is focused on making sure that I was I had the best experience with the service department at Waxahachie Dodge. Justin is a great service advisor and is focused on making sure that I was taken care of. They looked at the vehicle within 24 hours, when all the other dealer estimated a week before they could diagnose my van. They have earned my business, and I will gladly drive the 30 minutes to get there, even though there are 2 other dealerships within 5 miles of my house! More

My Jeep Buying was hassle free, no gimmicks, or smoking mirrors, everything is right up front. Mike White, answered all of my questions and was more than happ Buying was hassle free, no gimmicks, or smoking mirrors, everything is right up front. Mike White, answered all of my questions and was more than happy to offer his knowledge about my Jeep, and the features of my Jeep. After having my new Jeep for a few days, I came back with more questions that he was more than happy to answer. I highly recommend going to Waxahachie Ford Chrysler Jeep Dodge Ram, for your next vehicle. Sincerely, Renee' Dodd More

Ready to please I traded in my 2012 Ram Laramie for a 2016 Ram Laramie. My sales person was Shaun Schultz. Very friendly guy and very knowledgeable about the vehicle, I traded in my 2012 Ram Laramie for a 2016 Ram Laramie. My sales person was Shaun Schultz. Very friendly guy and very knowledgeable about the vehicle, which I appreciated. He worked hard to get the deal sealed. But ultimately the decision, as we know, is the sales manager call. David Lorenz was most accommodating in this regard, Thanks Mr. Lorenz. More

jared the service manager is a joke bought over a dozen cars and trucks from this dealership over the past few years...everyone is always professional and curteous except for jared...hes bought over a dozen cars and trucks from this dealership over the past few years...everyone is always professional and curteous except for jared...hes the arrogant,snooty,holier than thou service manager...my mustang gt has been their three weeks with a bad processor,and on monday,the 7'th of december,2015,i went in to his office to discuss why it would probably take another three weeks or more to get a processor,his only response to me was"i cant xxxx you a part" what an xxxxxxx...he has been smug ever since i started dealing with that place......if it isnt made right in next few days,i will never buy another car or truck from their again,as will none of my family or friends.... More