Waxahachie Ford

5th Vehicle from Waxahatchie Autoplex and Great Service Dept In May I purchased a 2016 Ram 1500 and had another great experience. This was my 5th sales experience with Waxahachie AutoPlex. I have purchased 3 n In May I purchased a 2016 Ram 1500 and had another great experience. This was my 5th sales experience with Waxahachie AutoPlex. I have purchased 3 new and 2 used vehicles over the years and each time I have felt that I was able to get the best deal possible. As for the service department, we get all our service done with them. The service teams make my wife and daughter feel important and explain things to them without making them feel dumb. They have always been honest and explained options before performing any work. Keep up the great work Waxahachie Autoplex! More

Great experience. Went to service my wife's car and ended up buying a new truck. Staff was great! I am very pleased with the way the whole process went. They went above Went to service my wife's car and ended up buying a new truck. Staff was great! I am very pleased with the way the whole process went. They went above and beyond to meet my expectations. More

HORRIBLE First off, I purchased a 2016 Mustang GT, FROM ANOTHER DEALERSHIP because the sales department at Waxahachie Ford took nearly 2 weeks to return my ca First off, I purchased a 2016 Mustang GT, FROM ANOTHER DEALERSHIP because the sales department at Waxahachie Ford took nearly 2 weeks to return my calls. Shortly after my purchase, the vehicle needed service and Waxahachie Ford is only a mile from my home, so I took a chance, and used this location strictly due to convenience. It took the shop a couple of business days for the diagnostics and to order the part (which was said to take 3-5 days to receive). Considering this is a brand new vehicle, I questioned where the vehicle would be stored and I was assured it was immobile, apart, and IN the shop. The following weekend, I drove through the parking lot of the shop and noticed my vehicle parked in high grass, dirt, and among “junked” vehicle parts, across a rode from the main dealership. The vehicle was unnecessarily covered in dirt, dust/rock and grime (you couldn't even tell what color it was without getting right up on it). For the vehicle get to it’s location, it had to have been driven off the pavement, through un-level gravel, and backed into the field. Mustang’s aren’t exactly meant to off-road in any capacity. As disturbing, was the fact that there were clearly empty bays in the shop, open parking around the shop, and an abundance of wrecked vehicles on the paved lot. My vehicle was left completely unsecure, in an unlit, area, and open to the elements. Had the vehicle not been mid-repair, and the dash obviously still apart, I would have taken it immediately. The following business day, I visited the shop and spoke to the man who had previously assured me the vehicle was kept indoors, and he appeared to be surprised it was actually out in the corn field behind the shop. I made sure the car was moved immediately. I noticed that morning, that all of the open parking places on the lot around the shop, were filling as the employees arrived. For some reason, it was acceptable for this dealership to park a customer’s brand new vehicle, in an unsafe, unsecure, off-road area – to make room for their employees to park on the lot? I was told this was the manager's preference. I understand if the vehicle needed to be moved from the bay to work on other vehicles, but let’s not off-road in a vehicle that isn’t yours and especially when you have specifically told the owner otherwise. In addition to these issues, after waiting for the part that “couldn’t be overnighted”, I found out that they had actually ordered the wrong part for the vehicle and would indeed, have to wait again. Miraculously, it was overnighted this time. This service center treats your vehicle far worse than they want to treat their own – and the message should be quite the opposite. I will never return and I will be certain to leave this review wherever possible. The center’s response to my complaints was not any effort to actually solve the issue, but more so a surface deep effort to get my vehicle repaired, returned, and get me out of there before other customers hear what may be happening to their vehicles when they aren’t standing over them. More

Unethical My 21 year old daughter in law came in for a recall and they ended up selling her a $37,000 Ford Escape with a hundred and twenty thousand mile warran My 21 year old daughter in law came in for a recall and they ended up selling her a $37,000 Ford Escape with a hundred and twenty thousand mile warranty, paint sealant, tire insurance, and they didn't come off the sticker price a penny. And any other Ford dealership in the Metroplex this would be a $24,000 vehicle. Try to speak with the sales manager and he told me to go pound sand. More

Vehicler buying experience excellent! I have been doing service business with Waxahachie Ford For a few years but had never bought a vehicle from them, on July 07th that all changed I boug I have been doing service business with Waxahachie Ford For a few years but had never bought a vehicle from them, on July 07th that all changed I bought a 2015 F150 I was treated very well all accommodations were made for my situation as I was going to the Doctors office and came back all of the staff from the purchase price to the final delivery was excellent and 100% up front about everything pertaining to my purchase I always buy new but if I were to buy used this would still be the dealer More

Easy and pleasant experience In June, I purchased my new 2016 Ford Explorer Platinum that they had on the showroom floor. Casey was attentive and very knowledgeable about the veh In June, I purchased my new 2016 Ford Explorer Platinum that they had on the showroom floor. Casey was attentive and very knowledgeable about the vehicle. David assisted with my paperwork and was quick and thorough. This was by far the easiest car buying experience I've had. It was not the first vehicle we purchased from Waxahachie Ford, and if they continue the customer service they have extended to us so far, it definitely won't be the last. Thank you Casey, David, and Gary! More

Horrible Dealership We applied online and an Internet specialist called then emailed me. I could not take the call at that time but was planning on returning the call the We applied online and an Internet specialist called then emailed me. I could not take the call at that time but was planning on returning the call the next day. Immediately after his call I get several calls from a Florida number. I answered and it was a call center wanting to set me up with an appointment. The girl was rude laughing at me and interrupting me. I asked her not to call back. Since then I have gotten almost 6 calls. I called the Internet specialist to have them stop calling. He wasn't interested in that just wanting me to come in. He did say he put my name in the do not call lost....which he didn't. I emailed and asked for more information on what I qualified for and asked again to have them stop calling. I never received an email back. I personally do not want to do business with a company that handles their perspective buyers in this manner. I do not need to be called constantly pressured to set up an appointment. I will tell everyone I know to avoid this dealership....their business practices or like those of a scam company. More

best car buying expereiance ihave ever had very nice sales staff, very helpful,when i asked a question they had answer. the buying time i spent was very short,nice new dealership very nice sales staff, very helpful,when i asked a question they had answer. the buying time i spent was very short,nice new dealership More

Service department-major let down I have been to multiple dodge dealerships in the Dallas area including lewisville dodge, dallas dodge, and grapevine. I have had outstanding service a I have been to multiple dodge dealerships in the Dallas area including lewisville dodge, dallas dodge, and grapevine. I have had outstanding service at all of those and I can not say the same about waxahachie dodge. The first time I pulled into service I had no idea where to park and sat there for 20 minutes with the service department reps standing right there and not coming to see what I needed when they clearly saw me. After 30 minutes of waiting I left. The second time I pulled in with one car in front of me and after 10 minutes of waiting, someone finally came to see what I needed. Then she proceeds to ask me if I have an appointment and I say no. She then tells me they are completely booked today. I asked if this location goes on appointments only and she says yes. I have never once had to call for an appointment for an oil change at a dealership. Horrible service and would drive an hour away before I went back there. More

a great feeling I went to dealer not expecting much. I was welcome went I got there and treated very good. Casey Gonzles help me. I told him what I am to trade and t I went to dealer not expecting much. I was welcome went I got there and treated very good. Casey Gonzles help me. I told him what I am to trade and that I wanted a ford escape. he did everything he could to make it happing. I am now driving a white 2016 ford Escape. I just love it. best feeling from a dealership in a long time. THANKYOU TO ALL AT WAXAHACHIE FORD Clabern Scott More