Waxahachie Ford

Best Experience!!! I bought my 2018 Ford Eacape from Waxahachie Ford yesterday and let me tell you, I had the best experience! William and Rudy were very helpful in find I bought my 2018 Ford Eacape from Waxahachie Ford yesterday and let me tell you, I had the best experience! William and Rudy were very helpful in finding exactly what I needed! These guys are great! If you’re looking for a vehicle, head down there and ask for William or Rudy! More

5th Wheel Tow Vehicle Needed a replacement truck to tow a 5th Wheel Camper and needed it right away. Dealership searched the data base for available vehicles to meet my spe Needed a replacement truck to tow a 5th Wheel Camper and needed it right away. Dealership searched the data base for available vehicles to meet my specific requirements and found a unit. They treated us as the most important customer they had ever dealt with. A very pleasant transaction. More

Ford F-150 super crew Great bunch to work with. Worked hard to get my deal done then went the extra mile to take care of a scratch on the truck. Will definitely be a repea Great bunch to work with. Worked hard to get my deal done then went the extra mile to take care of a scratch on the truck. Will definitely be a repeat customer! More

The dealer posted a false price online Do not buy from this place! After completing a credit application and being approved for a Ford Raptor they had advertised for 53K online Justin the s Do not buy from this place! After completing a credit application and being approved for a Ford Raptor they had advertised for 53K online Justin the sales manager contacted me. During our text exchanges he said the price was 68K. I sent him a screen shot of the truck and VIN number with the advertised price of 53K online and he just stopped talking to me. The following Monday I contacted him through text again and he said that 53K was not the price then got silent again. I looked online and they had changed the price to 68K. They obviously priced it wrong online but instead of admitting their mistake they tried to be silent and ignore me, this place has a lack of integrity and will never get a dollar from me. More

Fury turned to joy Dan was very helpful in my situation. Had a very serious safety recall on my 2011 ford ranger which ford stated that no on could ride I. The passenger Dan was very helpful in my situation. Had a very serious safety recall on my 2011 ford ranger which ford stated that no on could ride I. The passenger seat due to faulty airbags. In short he was able to pace me in a nice 2018 escape. 🤓 More

New f150 I’ve purchased several trucks over the years, and this was one of my best experiences!It did take most of the day,but everyone treated us good.and we I’ve purchased several trucks over the years, and this was one of my best experiences!It did take most of the day,but everyone treated us good.and we came home with new truck!!! More

Wonderful and Excellent experience! I went to Waxahachie to buy a car with a friend who knew some of the personnel at this dealership. Because she bought there before, she was able to g I went to Waxahachie to buy a car with a friend who knew some of the personnel at this dealership. Because she bought there before, she was able to guide me in this experience. First of all, they were extremely friendly, which is very important because buying a car can be a harrowing experience (but it was not that stressful). Secondly, each person I met was extremely helpful with the budget under which I was working and they made the numbers work to my satisfaction. I am extremely pleased with this experience and I would recommend Waxahachie Ford to others who want a good experience. More

Bought new car Went to buy a truck and made it really clear what I wanted and how much would be able to pay a month. Got a migraine while I was there told them I had Went to buy a truck and made it really clear what I wanted and how much would be able to pay a month. Got a migraine while I was there told them I had a headache and they laughed. Thought I was kidding. Became the not so proud owner of a truck that cos about 200 dollars more than I wanted to pay. When I called them to tell them I would just come back for my previous vehicle they said they had already sent it to auction and I should have changed my mind earlier. But they had not told me the perimeter of time I had to Change my mind or I could of come sooner. Waited several days for sales manager to return my call but he never did. I have bought cars from them for 20 years, but I won't be making it 21. Would rather ride a donkey anywhere I have to go. More

Huge Disappointment! I purchased a new 2017 Ford Escape from Waxahachie Autoplex in June. I purchased the car with hail damage therefore they offered to fix them for free. I purchased a new 2017 Ford Escape from Waxahachie Autoplex in June. I purchased the car with hail damage therefore they offered to fix them for free. I took my car in for the service they were going to provide and ended up having a bigger problem. I returned to pick-up my car after they did an oil change and repaired my hail dent and there was a large stain on my passenger seat. After being told they would do a full detail on my car, I left and drove home again in a loaner vehicle. I was informed my car was ready and drove back to the dealership, where I was disappointed once again. The stain was still visible on my seat and they also informed me my A/C was broken. I do not live close to the dealership, the roundtrip for each trip is about 130 miles. I leave once again in a loaner for the 3rd time and go home. I am called a couple days later and told my car is ready again, so I go to pick it up. This time the stain is gone and my A/C fixed however their "full detail" looked like crap. I had water spots all over my car that were very difficult to get off. I did my customer satisfaction survey and got a response from the dealership. They offered me a gift card for the gas it cost me to drive up there so many times. I have not received this gift card in the mail like promised and cannot get anyone to return my phone calls. I also paid for Nitrogen filled tires, and my tires are not filled with Nitrogen. This dealership is a huge disappointment for me, and I am not happy with the quality of the work done on my car. The only thing this dealership has going for them is that their service advisors are very polite. More

Very happy Buying a car can be a long drawn out process. Clayton made it as quick and painless as he could. I will definitely purchase my next car from here. Buying a car can be a long drawn out process. Clayton made it as quick and painless as he could. I will definitely purchase my next car from here. More