Waxahachie Ford

Clueless My Ford F-150 was hit by lightning and I took it to this local dealership for repairs, which were mostly electrical. It is now well over 2 months late My Ford F-150 was hit by lightning and I took it to this local dealership for repairs, which were mostly electrical. It is now well over 2 months later and my truck is still not repaired. Oh, I’ve picked it up 3 times from them, supposedly completely repaired, but it still is not running. I got almost 3 miles from the dealership before it stalled and died exactly like the two previous times that I picked it up. Customer service is horrible. When you call to talk to, the service reps, service managers and the “head” of service you usually get voice mail and many times the voice mail boxes are full. It doesn’t matter much because you seldom get a call back when you leave a message. I’ve given up. I’ll go somewhere else and you should too. It is laughable that they call what they have a “service” department. More

Awful customer service Our deal went smooth, but some kinks at the end. We were suppose to pay $3000 down payment, we were upside down on a vehicle. Credit was not good. We Our deal went smooth, but some kinks at the end. We were suppose to pay $3000 down payment, we were upside down on a vehicle. Credit was not good. We had a 20% Apr. We agreed to down payment. Once we were approved. The finance guy said I know someone at the finance company and if he could get us a lower APR would we pay another $1000 down. We agreed. Well while he was trying to get another deal He had a sticky note on our paper work that said down payment was actually $2750 and he was trying to keep it covered, but he made a mistake and took it off. We were told our Throughout the transaction of this truck my husband asked for a flex fuel truck. It was the main reason we went to Waxahachie Ford. Our sales person was good. He informed us that the truck was flex fuel. Brand New truck. The engine light came on over Labor day weekend. We took the truck in for service. The service department said the truck did not take flex fuel, our warranty does not cover dropping the tank. We needed to run the gas out. Andrew Wilson said the sales manager would not foot that bill. I told Andrew that he said this truck was flex fuel, he said he did not remember telling us that. We were disappointed of the lack of help. We could not pay $1200 for repairs. Andrew told us to the manager said it happen to another client and they had to run the gas out, and put gas treatment. So as were leaving the dealership Andrew Wilson told my husband he would pay for half of the repairs, which was his commission on our deal. ($600). If he was not in the wrong why would he offer his commission to my family. This deal was about money and our sales person said and did whatever he had to do to get that sale. If were of another ethnicity were would have gotten help with our issues. More

The "Let Me Check With My Manager" run around again. I went in to see how much they would give me for my 2017 Subaru Forester with 11,000 miles. They had a 2018 Jeep Wrangler JK I was interested in. I I went in to see how much they would give me for my 2017 Subaru Forester with 11,000 miles. They had a 2018 Jeep Wrangler JK I was interested in. I asked the salesman to give me his best offer for my car. He got the keys to the Jeep so I could test drive it. I told him I didn't need to test drive it because I had already test driven one but he said his manager required all salesman to make the customers test drive the vehicles. I took it for a test drive. No big deal. The salesman then got the keys to my Subaru Forester and took it around back to get it appraised. When he returned with my car, he walked in and sat down at his desk in front of me. I asked for my car keys back. He said it was unlocked, so I assumed the keys were in it. Side note: I bought my 2017 Subaru Forester in September of 2016. I've had it for 1 year and 10 months and it only had 11,000 miles on it. So I averaged 5,500 miles a year, which is great. Also, it was loaded out with every option available. The salesman then proceeded to tell me that they would give me $15,000 for my Subaru, which was a total joke. He said I wouldn't get a better offer for it because "There's not that much of a demand for a Subaru Forester". In other words, he was telling me that there isn't much of a demand for SUV's. Yeah, right. I then told him that I had already taken my vehicle to CarMax and they offered me $21,500 for it which was a guaranteed price for 7 days for the date of CarMax's appraisal. The salesman looked at me as if I was lying to him. He asked me if I had the appraisal from CarMax on me. I said "Yes, it's out in the glove compartment of my Subaru. I went out there to retrieve it and noticed my car keys weren't in the car. When I came back into the sales office, I told the salesman that my keys weren't in the car. He told me that his manager had them. At this point, I was beginning to feel like I was being held hostage at the dealership. I gave the salesman the CarMax appraisal. He looked at it and said, "Let me go speak to my manager". He left me in his office and I never saw the salesman again. He never returned. Instead, here comes his "Manager". The manager asked me what they could do to get me into a new jeep. I said, "Match or beat Carmax's appraisal." If they could match or beat it, it would save me a trip from having to go to CarMax in Arlington, TX. The manager told me the highest he could go was $19,000 for my Subaru Forester. At this point, I decided to look elsewhere. If they had offered me $19,000 for my car at the start, instead of the 15,000 I was initially offered, I might have done business with them. I live in Waxahachie and it would have been convenient to do the transaction without having to go to Arlington. I guess Waxahachie Dodge Chrysler Jeep wasn't really interested in selling a new Jeep that day, or at least the Manager wasn't. He thought he had found a sucker and was going to make a big profit. A very unprofessional way to run a business. I left and went to Don Davis Dodge Chrysler Jeep in Arlington, TX. They matched CarMax's appraisal for my car, and was very professional in every aspect of the sale. I'm now the proud owner of a 2018 Jeep Wrangler Sahara purchased from Don Davis Dodge Chrysler Jeep. Don't ever go to Waxahachie Dodge Chrysler Jeep. They're very unprofessional and need some lessons on how to present themselves to a potential customer. More

Wonderfully efficient The buying experience was very "no muss, no fuss." Since minimizing time in the dealership is one of my main concerns, this was a great outcome for m The buying experience was very "no muss, no fuss." Since minimizing time in the dealership is one of my main concerns, this was a great outcome for me. Rudy did everything he could to minimize the price for me. Everyone was very friendly. More

Attention to customer criteria. I had not purchased a new vehicle in over forty years. I had always had the mind set of allowing someone else to pay the original price, often purchas I had not purchased a new vehicle in over forty years. I had always had the mind set of allowing someone else to pay the original price, often purchasing someone else's problem. To be honest I didn't think my credit would be strong enough, even though I had been paying my bills on time for the past eighteen months. My salesman proved me wrong and placed me in a new truck that I had only dreamed of before! More

Great experience! Both Greg and JT worked very hard to find the right deal for me. I very much appreciate all that they did . This is a great place to buy a car. A l Both Greg and JT worked very hard to find the right deal for me. I very much appreciate all that they did . This is a great place to buy a car. A large inventory and very nice people to deal with. Thanks again, Donna More

Excellent Dealt with Eric Nelson the Internet Sales Manager for Ford. Started on the internet, then talked to Eric and went to the dealership. Eric was knowled Dealt with Eric Nelson the Internet Sales Manager for Ford. Started on the internet, then talked to Eric and went to the dealership. Eric was knowledgeable, answered all questions promptly and ultimately made a good deal. See Eric, you won't be disappointed. More

Best Experience!!! I bought my 2018 Ford Eacape from Waxahachie Ford yesterday and let me tell you, I had the best experience! William and Rudy were very helpful in find I bought my 2018 Ford Eacape from Waxahachie Ford yesterday and let me tell you, I had the best experience! William and Rudy were very helpful in finding exactly what I needed! These guys are great! If you’re looking for a vehicle, head down there and ask for William or Rudy! More

5th Wheel Tow Vehicle Needed a replacement truck to tow a 5th Wheel Camper and needed it right away. Dealership searched the data base for available vehicles to meet my spe Needed a replacement truck to tow a 5th Wheel Camper and needed it right away. Dealership searched the data base for available vehicles to meet my specific requirements and found a unit. They treated us as the most important customer they had ever dealt with. A very pleasant transaction. More

Ford F-150 super crew Great bunch to work with. Worked hard to get my deal done then went the extra mile to take care of a scratch on the truck. Will definitely be a repea Great bunch to work with. Worked hard to get my deal done then went the extra mile to take care of a scratch on the truck. Will definitely be a repeat customer! More