Waxahachie Ford

Great Customer Service - Great Car Wasn’t yet sure what kind of new vehicle I wanted to buy, so we stopped in at Waxahachie Ford to check out Ford Explorer. Taylor listened to what was Wasn’t yet sure what kind of new vehicle I wanted to buy, so we stopped in at Waxahachie Ford to check out Ford Explorer. Taylor listened to what was important to us, showed us all the great features and took us out for a test drive. No pressure, just great attitude, knowledge, patience, and humor! Loved the Explorer and didn’t look any further – took it home that night after Taylor showed us how to work everything and even set up the Bluetooth connection for my phone. Great customer service and great car! More

Right truck at right price. I wanted a new vehicle. Drove many cars suvs and trucks at many dealerships. Waxahachie Ford was unsurpassed. No pressure, just answers and suggestion I wanted a new vehicle. Drove many cars suvs and trucks at many dealerships. Waxahachie Ford was unsurpassed. No pressure, just answers and suggestions. I am turned off by salesmen who want you to do everything they say instead of trying to find what I want to do and who don’t know how their vehicles work. I wanted adaptive cruise control and many test cars didn’t have it. Also some salesmen told me where to turn and got back to dealership before I could experience the cruise control even if it was on the car I was testing. Many didn’t know if it was stop and go cruise. Many didn’t know which cars had it. More

Excellent Always get service done here. Always the service I come to expect. Always check all the points they say they do and always return the car cleaner than Always get service done here. Always the service I come to expect. Always check all the points they say they do and always return the car cleaner than I gave them More

Excellent They always do a very good job on my vehicles and if something needs fixing they let. Me know, I would highly recommend bringing your vehicles here. They always do a very good job on my vehicles and if something needs fixing they let. Me know, I would highly recommend bringing your vehicles here. More

Fantastic Service Stanley listened to us when we were experiencing soaking floor mats on our brand new Ford Super Duty. He assured me they would find out the cause and Stanley listened to us when we were experiencing soaking floor mats on our brand new Ford Super Duty. He assured me they would find out the cause and it would be fixed completely. We left the truck off the day before Thanksgiving. So I want to thank Waxahachie Ford for loaning us a car during the busy holiday. We had our truck back within a week and it is good as new. Thanks, also, to Stanley for his fantastic customer service!! More

Basic maintenance handled promptly and professionally Had basic maintenance performed. Service advisor as always was courteous, professional, and provided clear communication. Work performed promptly and Had basic maintenance performed. Service advisor as always was courteous, professional, and provided clear communication. Work performed promptly and efficiently. Will definitely return for all my service needs. More

Wrong made right We had an apponitment and they were running behind, but communication was excellent and all was taken care of and greatly appreciated! Communication We had an apponitment and they were running behind, but communication was excellent and all was taken care of and greatly appreciated! Communication is the key! Great job! More

Cost estimate incorrect The work done at this dealership is good but the costs seem somewhat dishonest. They reset an electronic item on my truck because it was not respond The work done at this dealership is good but the costs seem somewhat dishonest. They reset an electronic item on my truck because it was not responding to my key fob. They estimated it would be $600 and when I went in to pick it up the invoice was much higher but the service advisor just marked through it and charged me a flat $600. Later I had a coil replaced with a tuneup and the invoice $100 over the estimate and they didn’t do anything extra. I don’t trust them. More

Truck Purchase I really enjoyed working with Casey in the purchase of my new F250. He listened to my needs and desires and went above and beyond to obtain the price I really enjoyed working with Casey in the purchase of my new F250. He listened to my needs and desires and went above and beyond to obtain the price I needed to seal the deal. More

Easy Car Buying I knew what I wanted in a car but, since I hadn’t had a Ford for a while, I didn’t know the models. Casey listened and was able to match my needs to I knew what I wanted in a car but, since I hadn’t had a Ford for a while, I didn’t know the models. Casey listened and was able to match my needs to the correct car. He even found the color I wanted. Dustin helped put everything together and soon I was driving away in my new Escape Titanium! More