Waxahachie Ford

Full service The service folks are super professional! They always do what you ask and bring attention to anything that needs further investigation with pictures The service folks are super professional! They always do what you ask and bring attention to anything that needs further investigation with pictures or video of problems that might need repair soon More

Stanley was exceptional. Kept me informed with delays. Very courteous. He made sure I had a loaner during my service. He also explained some things about my was exceptional. Kept me informed with delays. Very courteous. He made sure I had a loaner during my service. He also explained some things about my pickup. More

One opportunity to make a first impression! After taking my 03 F-250 Super Duty to Waxahachie Ford’s Service Department, I have officially owned the one and only Ford that I will EVER own! Th After taking my 03 F-250 Super Duty to Waxahachie Ford’s Service Department, I have officially owned the one and only Ford that I will EVER own! They charged me $5231.00 to get my truck running after it died in the way to a job site one morning. The cost didn’t bother me nearly as bad as finding the truck now was dripping fluid from the rear of the engine block to the rear bumper! I took it to another shop, only to find they had bent the glow plug harness on the right side of the motor! Which had it puking oil and fuel all the while still running normally. Other than taking a couple of seconds longer to crank over and the massive dripping and oil consumption, it ran. Knowing it was now leaking worse than it ever had, I kept an eye on the oil levels and added accordingly. A couple of days after picking it up it died again. I took it to another local shop figuring it came out running but leaked far worse than when it went in to Waxahachie Ford. After having it towed to the newest shop I left a message with the service advisor (whatever) which he returned TWO days later and after I left a review, he left me a single message telling me if there was indeed a problem with the truck, I “should give them the opportunity to make it right before going online to complain”. You this is how I see it! I GAVE YOU THE OPPORTUNITY TO MAKE IT RIGHT WHEN I TOOK IT TO YOUR SHOP ON THE FIRST OCCASSION! You failed to make it right the first try, WHY should I reward your failure by allowing you to over charge me a second time??? In closing, Waxahachie Ford Service has forever solidified my loyalty to Chevrolet! More

Pleasantly Surprised! I honestly swore I'd never go back to Waxahachie Ford, before this experience. I'd had a few crummy experiences at the service department in the past I honestly swore I'd never go back to Waxahachie Ford, before this experience. I'd had a few crummy experiences at the service department in the past and so I completely ruled them out on my search for a new vehicle. After a month of searching elsewhere (online and in person) at a constant rate, I had a friend recommend that I just go and see what they could offer. Talk about a completely different experience! JT was my salesman and he created a great experience, along with everyone else who got involved. He was very straightforward, patient with me being extremely meticulous, and never tried to push. By this point I'd heard ALL the sales pitches from different dealerships & online sales people...but I didn't hear a bit of that from them. Not only did I get amazing service, I also got the car I DREAMED of! I also had some words about my past with the service department and have been ensured that would never happen again, plus given strict orders to contact the guys I worked with if it did. So glad to have my most convenient dealership now be my favorite as well! More

Great! Every time I carry my truck in for service, Charlie takes excellent care of me and my truck. He is by far the best you’ve got Every time I carry my truck in for service, Charlie takes excellent care of me and my truck. He is by far the best you’ve got More

Easy and No pressure I dealt with Eric and Justin while there January 20th. Both men were easy to talked to and I never felt pressured. We are loving our new truck and wo I dealt with Eric and Justin while there January 20th. Both men were easy to talked to and I never felt pressured. We are loving our new truck and would Waxahachie Ford to anyone. More

Excellent service Javier Palos is excellent. His customer service skills, he stays on top of his work. And gets back with you on your vehicle in a timely manner. Would Javier Palos is excellent. His customer service skills, he stays on top of his work. And gets back with you on your vehicle in a timely manner. Would highly recommend him to anyone who goes for the service of their vehicle. More

40,000 Mile service Had my 40,000 mile service done and was very satisfied with the service and personnel. Also had a fog lamp replaced. The dealership is always busy on Had my 40,000 mile service done and was very satisfied with the service and personnel. Also had a fog lamp replaced. The dealership is always busy on Saturday mornings....... More

Awesome purchase! Thanks to Justin Bowers in helping this guy into his new ride over the weekend! Loving the new truck! I would definitely recommend him to anyone who Thanks to Justin Bowers in helping this guy into his new ride over the weekend! Loving the new truck! I would definitely recommend him to anyone who may need a new truck or car... More

Continued satisfaction I have purchased 4 vehicles there, and had the service plan attached. Every time I had scheduled matenence done...it was quick and precise. If there I have purchased 4 vehicles there, and had the service plan attached. Every time I had scheduled matenence done...it was quick and precise. If there was something they saw needed done, they brought it to my attention. Still a happy customer. More