Waxahachie Ford

Scheduled maintenance Got to the dealership for service and was taken care of right away. CJ took care of me. Wait was minimal. Thanks for the help. Liked the video of Got to the dealership for service and was taken care of right away. CJ took care of me. Wait was minimal. Thanks for the help. Liked the video of suggested repairs. More

Service Customer service was excellent. Antonio Galindo was awesome! It was faster than expected and he overall took care of me really well. I recommend anyon Customer service was excellent. Antonio Galindo was awesome! It was faster than expected and he overall took care of me really well. I recommend anyone going to see him More

Missed the "WOW" experience this visit !!! I usually come in on my day off early in the morning to get my oil change in my Expedition, but this time I came in about 4 pm after work to get my oi I usually come in on my day off early in the morning to get my oil change in my Expedition, but this time I came in about 4 pm after work to get my oil change. ( Wednesday Ladies Day ) I have always received good service and the folks are real nice here at Waxahachie Ford. The service techs always showed me where the lounge area was, but I told Javier I was familiar where it was. As I was waiting in the lounge area, I received an email from Vehicle Service Video from Waxahachie Ford. At that time my battery on my phone was really low, so I did not look at the video. I was really disappointed when a young man came to the lounge asking me if I had a white Expedition instead of using my name. Then when I checked out Javier asked me if I had looked at the video and which I said no. So he showed me the video and said I had a oil leak and the tires were in need of replacing soon. I was aware of the tires, my next project. Javier did not even discuss having the oil leak looked at or repaired. In my past visits , the service tech that was helping me at that time always came to the lounge and talked to me about any findings with my Expedition and discussed repairs and cost.. I took my Expedition to a mechanic and he saw no oil leak. After reviewing the video, the tech that filmed the service inspection video did not mention that there was an oil leak just tires getting old. and there was no information in my paper work. VERY Disappointed that this visit was not like my previous visits. More

Very direct and efficient Without any warning the engine would not turn over when I tried starting. Then several minutes later, when tried again, the engine would start. This Without any warning the engine would not turn over when I tried starting. Then several minutes later, when tried again, the engine would start. This same scenario happened approx. a month earlier. I have a battery load tester and it showed that the battery was still good. Living in the country, once when I opened the hood there was a rat's nest with the rat making a hasty departure through the wheel well. The rat chewed through a cylinder's solenoid wire causing the engine to run on one less cylinder. I thought maybe there were additional issues that were just starting to surface. To be on the safe side, because in two weeks several of us were going to Crystal Beach with our UTVs in tow, I decided to take it to Waxahachie Ford. I was prepared for worst case scenario. Not knowing what to expect, I had visions of hundred dollar bills flying out of my wallet. I went to the Service Dept., told my sad tale of woe to Antonio Galindo. He asked if he could run a test while I waited in the Service Bay, to which I readily agreed. Antonio diagnosed the problem, told me what it was, made the necessary parts replacement and I was out of there. From start to finish I was gone in less than 30 minutes. And I still had money in my wallet. It would have been easy for Antonio to check the truck in, run all kinds of diagnostics, call to let me know the bad news, that I needed this and that, etc. that would dramatically increase the repair bill. BUT HE DIDN'T. That's how you build loyalty. Needless to say word of mouth advertising, citing real life personal experiences goes a long way. With social media the way it is my experience will be told. Over and over and over. More

Regular Service Javier is my go to guy. I can count on him to always take care of my vehicle. The dealership provides a very nice waiting area. Javier is my go to guy. I can count on him to always take care of my vehicle. The dealership provides a very nice waiting area. More

Repair power window My power window would not go back up, with rain coming I needed it fixed quickly, Cameron Dean went the extra mile to get window fixed the same day My power window would not go back up, with rain coming I needed it fixed quickly, Cameron Dean went the extra mile to get window fixed the same day More

Excellent service with a personal touch Waxahache AutoPlex once again reminded us of how important it is to ensure the dealer you buy the vehicle from believes in "service after the sell". Waxahache AutoPlex once again reminded us of how important it is to ensure the dealer you buy the vehicle from believes in "service after the sell". Our dealings with them from the day we purchased the vehicle to yesterday when brake service (6 years and 115,000 miles later) was performed has been great. More

2017 Explorer I went in for a safety update and the Tech Writer took the car and said it would take about 2 hours. after an hour he called me and said that it was I went in for a safety update and the Tech Writer took the car and said it would take about 2 hours. after an hour he called me and said that it was completed. Craig has always been everything you would want or need as a service person. I go to him all the time. More

Always more then expected. Stanley Jablowski has always been above and beyond. I 'don't put very many miles on my car a year so I rely on Stanley to do a check of just what I do Stanley Jablowski has always been above and beyond. I 'don't put very many miles on my car a year so I rely on Stanley to do a check of just what I do need. Then he is on it and it gets done. More

Service Stanley Jablowski is an exceptional person. He accurately diagnoses my vehicle problems and takes care of it asap. I never feel like he is trying to r Stanley Jablowski is an exceptional person. He accurately diagnoses my vehicle problems and takes care of it asap. I never feel like he is trying to run up my bill or do unnecessary stuff. He keeps me posted on progress and any changes in the original plan. Keep him and give him a raise. More