Waxahachie Ford

Dont think they are honest. Beware. 6/1/2019 Beware this dealership.  I came in with cash in hand to purchase a new vehicle they had advertised on their website.  I called first to en 6/1/2019 Beware this dealership.  I came in with cash in hand to purchase a new vehicle they had advertised on their website.  I called first to ensure they still had the vehicle in stock because I had to make a two hour drive to see it.  I also brought anhi potential trade in that I had just received a $9200 Kelly Blue Book offer on (was a real offer that I decided to take).  First issue was that the vehicle had 5000 miles on it which was not disclosed on the website, nor disclosed by the dealer when I was on the phone with them.  The sales person told me once I arrived at the dealership and said it was still "technically" a new car because it had never been titled.  Well "technically" it has 5K miles on it, so it is a used car.  Well, it only gets worse from there.  The first thing is that the dealership only offered me $6000 for my trade in (on paper) which was significantly lower than the KBB offer I had already received.  So much for matching like the internet sales person said on the phone.  Second, they spent 30 minutes "doing the math" in the head office with the general manager and came out with an offer, if you call it that.  So the offer was that with my trade in (remember $6000) and I pay the tag/title and tax, I could walk away with a new car for only $1200 less than the internet advertised price.  So not only were they not taking any $ off the price of the vehicle for the 5000 miles they put on it because "technically, its still new", they were trying to hide that they were really only giving me $1200 for my trade in that I already had an offer on of $9200 (that remember, their internet sales force said they should match).  I took the trade in off the table and looked up the top dollar (dealer expected price) value for the vehicle I was interested in with 5K miles on it and offered that price to the dealer (This is available from many banks, USAA is the one I used), even showed them the estimate.  They didn't even want to discuss, guess they plan on finding some poor soul to pay full price for a used car and take $14,000 of depreciation instantly that is really the dealers responsibility.  Let's just say, that if you are looking at the demo 2018 Red Durango SRT off their lot with 5K miles on it, and they are asking a dime over $55,000, you are covering their depreciation costs for driving it, and losing big time. More

Oil change check up Very nice and helpful people. Wonderful and professional environment...love these guys!!! Everyone should come and see these guys. Dont fi anywhere e Very nice and helpful people. Wonderful and professional environment...love these guys!!! Everyone should come and see these guys. Dont fi anywhere else for your car needs. More

Charlie Lewis is the best! Waxahachie Ford has always taken care of my family. Service Specialist Charlie Lewis is my go to for all the work I need done. Thank you Waxahachie Ford has always taken care of my family. Service Specialist Charlie Lewis is my go to for all the work I need done. Thank you More

Scheduled maintenance Got to the dealership for service and was taken care of right away. CJ took care of me. Wait was minimal. Thanks for the help. Liked the video of Got to the dealership for service and was taken care of right away. CJ took care of me. Wait was minimal. Thanks for the help. Liked the video of suggested repairs. More

Service Customer service was excellent. Antonio Galindo was awesome! It was faster than expected and he overall took care of me really well. I recommend anyon Customer service was excellent. Antonio Galindo was awesome! It was faster than expected and he overall took care of me really well. I recommend anyone going to see him More

Missed the "WOW" experience this visit !!! I usually come in on my day off early in the morning to get my oil change in my Expedition, but this time I came in about 4 pm after work to get my oi I usually come in on my day off early in the morning to get my oil change in my Expedition, but this time I came in about 4 pm after work to get my oil change. ( Wednesday Ladies Day ) I have always received good service and the folks are real nice here at Waxahachie Ford. The service techs always showed me where the lounge area was, but I told Javier I was familiar where it was. As I was waiting in the lounge area, I received an email from Vehicle Service Video from Waxahachie Ford. At that time my battery on my phone was really low, so I did not look at the video. I was really disappointed when a young man came to the lounge asking me if I had a white Expedition instead of using my name. Then when I checked out Javier asked me if I had looked at the video and which I said no. So he showed me the video and said I had a oil leak and the tires were in need of replacing soon. I was aware of the tires, my next project. Javier did not even discuss having the oil leak looked at or repaired. In my past visits , the service tech that was helping me at that time always came to the lounge and talked to me about any findings with my Expedition and discussed repairs and cost.. I took my Expedition to a mechanic and he saw no oil leak. After reviewing the video, the tech that filmed the service inspection video did not mention that there was an oil leak just tires getting old. and there was no information in my paper work. VERY Disappointed that this visit was not like my previous visits. More

Very direct and efficient Without any warning the engine would not turn over when I tried starting. Then several minutes later, when tried again, the engine would start. This Without any warning the engine would not turn over when I tried starting. Then several minutes later, when tried again, the engine would start. This same scenario happened approx. a month earlier. I have a battery load tester and it showed that the battery was still good. Living in the country, once when I opened the hood there was a rat's nest with the rat making a hasty departure through the wheel well. The rat chewed through a cylinder's solenoid wire causing the engine to run on one less cylinder. I thought maybe there were additional issues that were just starting to surface. To be on the safe side, because in two weeks several of us were going to Crystal Beach with our UTVs in tow, I decided to take it to Waxahachie Ford. I was prepared for worst case scenario. Not knowing what to expect, I had visions of hundred dollar bills flying out of my wallet. I went to the Service Dept., told my sad tale of woe to Antonio Galindo. He asked if he could run a test while I waited in the Service Bay, to which I readily agreed. Antonio diagnosed the problem, told me what it was, made the necessary parts replacement and I was out of there. From start to finish I was gone in less than 30 minutes. And I still had money in my wallet. It would have been easy for Antonio to check the truck in, run all kinds of diagnostics, call to let me know the bad news, that I needed this and that, etc. that would dramatically increase the repair bill. BUT HE DIDN'T. That's how you build loyalty. Needless to say word of mouth advertising, citing real life personal experiences goes a long way. With social media the way it is my experience will be told. Over and over and over. More

Regular Service Javier is my go to guy. I can count on him to always take care of my vehicle. The dealership provides a very nice waiting area. Javier is my go to guy. I can count on him to always take care of my vehicle. The dealership provides a very nice waiting area. More

Repair power window My power window would not go back up, with rain coming I needed it fixed quickly, Cameron Dean went the extra mile to get window fixed the same day My power window would not go back up, with rain coming I needed it fixed quickly, Cameron Dean went the extra mile to get window fixed the same day More

Excellent service with a personal touch Waxahache AutoPlex once again reminded us of how important it is to ensure the dealer you buy the vehicle from believes in "service after the sell". Waxahache AutoPlex once again reminded us of how important it is to ensure the dealer you buy the vehicle from believes in "service after the sell". Our dealings with them from the day we purchased the vehicle to yesterday when brake service (6 years and 115,000 miles later) was performed has been great. More