Waxahachie Ford

Awesome experience The rating was given because the service advisor (Antonio) i had went above and beyond what most advisors I have dealt with in the past. My experien The rating was given because the service advisor (Antonio) i had went above and beyond what most advisors I have dealt with in the past. My experience with this dealer and service advisor was a pleasant experience. More

Engine trouble after service at Waxahachie Ford I am TOTALLY dissatisfied with my latest service at Waxahachie Ford. This is the second time that my truck has experienced a major mechanical issue af I am TOTALLY dissatisfied with my latest service at Waxahachie Ford. This is the second time that my truck has experienced a major mechanical issue after having it serviced at Waxahachie Ford. The first time was in July 2017. I had my rear brakes serviced at Waxahachie Ford and the very next day my brake system master cylinder mysteriously failed. Thankfully, it did not cause me to have an accident. I had to pay over $800 to have the master cylinder replaced at Waxahachie Ford. This latest service visit was for an oil change. I drove my truck home, but later that same day I started it and the Electronic Throttle Control failure light came on. I do not believe in coincidences, especially when they happen to my truck that has been operating trouble free before I took it in to Waxahachie Ford for service. I received an email inquiring about my service visit the next day, Thursday, and I replied to it the same day. I did not get a response on Friday or Saturday so I had my truck towed to a different repair shop, since the owners manual recommended not to drive it. I will not go back to Waxahachie Ford for service. More

Routine Maintenance, Oil & Filter Change I had an 11:00 AM appointment for an oil change on my F-150, FX4. I arrived at 10:45 and the Service Writer told me there were two vehicles ahead of m I had an 11:00 AM appointment for an oil change on my F-150, FX4. I arrived at 10:45 and the Service Writer told me there were two vehicles ahead of mine and it would take from 1 to 1.5 hours to complete. I was quite surprised when he called my cell 45 minutes later and told me my truck was finished and ready to go. Great service and courteous staff - I'll be back when needed. More

Service My 2013 Explorer was recently serviced at Waxahachie Ford, Antonio my service rep was excellent.. I would highly recommend Waxahachie Ford for all you My 2013 Explorer was recently serviced at Waxahachie Ford, Antonio my service rep was excellent.. I would highly recommend Waxahachie Ford for all your service needs. More

Service Department I have taken my car for service at Waxahachie Ford many times over the past year. I am always greeted by Javier before I exit my vehicle. He ensures I I have taken my car for service at Waxahachie Ford many times over the past year. I am always greeted by Javier before I exit my vehicle. He ensures I understand the details of the maintenance required for my vehicle and provides updates while I wait for the work on my car to be completed. Javier, along with the rest of the staff provides professional service. I am happy with the level of service I receive and will continue to return. I give the service I receive an “Excellent” rating........Marcia Barr More

The repaired were made. Mr. Jaglowski communicated with me about my car. He advised me what needed to be repaired or replaced and I told him what I wanted and it was done. Mr. Jaglowski communicated with me about my car. He advised me what needed to be repaired or replaced and I told him what I wanted and it was done. More

Great experience When shopping for a new vehicle, I found one I was interested in at this dealership. I was a little unsure of going there though as it was about an h When shopping for a new vehicle, I found one I was interested in at this dealership. I was a little unsure of going there though as it was about an hour drive each way for me, and didn’t even know if they could get me a deal that would work for my budget. It turns out that driving there was the best decision I made, the people at Waxahachie Ford were wonderful, especially Aaron. He worked diligently to get me where I wanted to be, and got me a great deal, he made the whole car buying experience pleasurable and I never felt pressured. Go see Aaron, I would refer anybody to go to Waxahachie Ford, very pleased taking my business there! More

Dont think they are honest. Beware. 6/1/2019 Beware this dealership.  I came in with cash in hand to purchase a new vehicle they had advertised on their website.  I called first to en 6/1/2019 Beware this dealership.  I came in with cash in hand to purchase a new vehicle they had advertised on their website.  I called first to ensure they still had the vehicle in stock because I had to make a two hour drive to see it.  I also brought anhi potential trade in that I had just received a $9200 Kelly Blue Book offer on (was a real offer that I decided to take).  First issue was that the vehicle had 5000 miles on it which was not disclosed on the website, nor disclosed by the dealer when I was on the phone with them.  The sales person told me once I arrived at the dealership and said it was still "technically" a new car because it had never been titled.  Well "technically" it has 5K miles on it, so it is a used car.  Well, it only gets worse from there.  The first thing is that the dealership only offered me $6000 for my trade in (on paper) which was significantly lower than the KBB offer I had already received.  So much for matching like the internet sales person said on the phone.  Second, they spent 30 minutes "doing the math" in the head office with the general manager and came out with an offer, if you call it that.  So the offer was that with my trade in (remember $6000) and I pay the tag/title and tax, I could walk away with a new car for only $1200 less than the internet advertised price.  So not only were they not taking any $ off the price of the vehicle for the 5000 miles they put on it because "technically, its still new", they were trying to hide that they were really only giving me $1200 for my trade in that I already had an offer on of $9200 (that remember, their internet sales force said they should match).  I took the trade in off the table and looked up the top dollar (dealer expected price) value for the vehicle I was interested in with 5K miles on it and offered that price to the dealer (This is available from many banks, USAA is the one I used), even showed them the estimate.  They didn't even want to discuss, guess they plan on finding some poor soul to pay full price for a used car and take $14,000 of depreciation instantly that is really the dealers responsibility.  Let's just say, that if you are looking at the demo 2018 Red Durango SRT off their lot with 5K miles on it, and they are asking a dime over $55,000, you are covering their depreciation costs for driving it, and losing big time. More

Charlie Lewis is the best! Waxahachie Ford has always taken care of my family. Service Specialist Charlie Lewis is my go to for all the work I need done. Thank you Waxahachie Ford has always taken care of my family. Service Specialist Charlie Lewis is my go to for all the work I need done. Thank you More

Oil change check up Very nice and helpful people. Wonderful and professional environment...love these guys!!! Everyone should come and see these guys. Dont fi anywhere e Very nice and helpful people. Wonderful and professional environment...love these guys!!! Everyone should come and see these guys. Dont fi anywhere else for your car needs. More